Embedded Integrations Platform as a Service (iPaaS)
Workato, Inc.External reviews
763 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Integrations and Automation with User-Friendly Workflow Builder
What do you like best about the product?
Workato makes complex integrations simple with a very user-friendly workflow builder. I really like how fast we can connect different systems and automate processes without heavy coding. The documentation and community resources are also very helpful for learning and troubleshooting.
What do you dislike about the product?
Some features require deeper experience to configure, especially advanced API and authentication setups. The error messages could sometimes provide clearer guidance. But overall, the platform continues to improve.
What problems is the product solving and how is that benefiting you?
Workato helps integrate Sitecore XM Cloud and other enterprise systems efficiently. It reduces manual work, improves data flow, and speeds up automation development. Instead of spending days writing code for APIs, we can build and deploy workflows much faster, which helps our team deliver features quickly and reliably.
Versatile Automation with Stellar Support
What do you like best about the product?
I love Workato's versatility in handling all types of data and appreciate the high number of connectors it offers. The ability to build custom connectors further enhances its adaptability for our needs. The real-time support is immensely valuable, both AI and human, as it provides essential assistance during our solution-building processes. Moreover, Workato's team demonstrates a great culture and a genuine passion for their product, which positively influences their interactions and assistance with customers. The company's proactive engagement during our setup phase, through regular meetings, ensured we remained aligned and successful in our implementation journey.
What do you dislike about the product?
I find some of the AI assistance in the recipe builds, particularly around the formula syntax, could be improved for those of us without extensive experience in Ruby or Python.
What problems is the product solving and how is that benefiting you?
I use Workato to automate sales and customer onboarding processes, manage legal documentation, and enhance KYC verifications. It integrates various software platforms seamlessly and processes customer integrations efficiently. The platform’s versatility with data and customizable connectors greatly benefit our operations.
Workato: the most efficient system for increasing your business productivity.
What do you like best about the product?
Workato is a reliable and advanced system that offers the most efficient digital resources to quickly increase your work productivity rates, facilitating the automation of workflows and processes.
In addition, Workato stands out for the compatibility and digital integration of all its functions, allowing for rapid adoption of its work elements into each of your work applications.
In addition, Workato stands out for the compatibility and digital integration of all its functions, allowing for rapid adoption of its work elements into each of your work applications.
What do you dislike about the product?
I am satisfied with Workato's digital features and resources, I think it is a high performance technical system that facilitates the execution of my technical operations.
What problems is the product solving and how is that benefiting you?
Workato has allowed me to advance my professional career by offering me better results for each of my work activities, automating repetitive work processes and improving the final results of all my professional projects.
Simple and Supportive, But Needs Better Error Info
What do you like best about the product?
Its simpleness, support level and availability
What do you dislike about the product?
Not enough information for recipe errors
What problems is the product solving and how is that benefiting you?
Integration between multi platforms and app
Effortless Automation and Seamless Integration with Workato
What do you like best about the product?
1. “It’s easy to use and connects all our systems seamlessly.”
2. “Powerful automation without needing heavy coding.”
3. “Great for streamlining workflows and saving time.”
4. “Simple interface, strong integrations, and reliable performance.”
5. “Makes complex business processes run effortlessly.”
2. “Powerful automation without needing heavy coding.”
3. “Great for streamlining workflows and saving time.”
4. “Simple interface, strong integrations, and reliable performance.”
5. “Makes complex business processes run effortlessly.”
What do you dislike about the product?
There is not anything to dislike about workato
What problems is the product solving and how is that benefiting you?
connecting the netsuite and saleforce api and making etl and loading data into sql server on Prem!
Powerful Automation Platform That Connects Everything Seamlessly
What do you like best about the product?
What I like most about Workato is how simple it makes complex automation. You can connect dozens of apps and data sources without writing heavy code, and the drag-and-drop interface is intuitive enough for non-developers while still offering depth for technical users. The library of pre-built recipes saves a lot of time, and the integration capabilities are top-notch — it connects smoothly with CRMs, ERPs, cloud tools, and internal systems. Their customer support team is responsive and proactive, which really helps when testing or scaling automations. I use Workato daily to streamline repetitive workflows, and it’s now a core part of our operations.
What do you dislike about the product?
The platform is very capable, but managing complex multi-step automations can feel overwhelming at first. Some of the advanced error-handling and condition logic requires a bit of trial and error to master. It’s also worth noting that performance can dip slightly when dealing with very large data volumes, though this is rare.
What problems is the product solving and how is that benefiting you?
Workato helps us eliminate manual, repetitive tasks and keeps our systems perfectly synchronized. Before, we had to move data manually between CRMs, spreadsheets, and analytics tools — now everything happens automatically. It has saved hours of work every week, reduced errors, and improved communication between teams. Thanks to its real-time data sync and workflow automation, decisions are made faster and with more accuracy.
Workato Makes Complex Automations Easy and Saves Hours Daily
What do you like best about the product?
Workato is incredibly intuitive and flexible — it makes automation setup smooth even for complex workflows. The interface is clean and logical, integrations are vast, and the documentation is easy to follow. I use it daily for backend and customer support automations, and it saves hours of manual work.
Ease of Use: Excellent, even for non-developers.
Ease of Implementation: Quick to set up and easy to maintain.
Customer Support: Fast and helpful when you get stuck.
Number of Features & Integrations: Huge — Workato connects with almost everything I need (APIs, Intercom, Slack, SQL, etc.).
Ease of Use: Excellent, even for non-developers.
Ease of Implementation: Quick to set up and easy to maintain.
Customer Support: Fast and helpful when you get stuck.
Number of Features & Integrations: Huge — Workato connects with almost everything I need (APIs, Intercom, Slack, SQL, etc.).
What do you dislike about the product?
What do you dislike about Workato?
The For Each loop logic needs extra attention — if data mapping is slightly off, the job may fail in the middle of execution, and it’s not always obvious which item caused it since iterations aren’t fully visible in logs. Also, depending on “On Error” settings, the rest of the process might stop entirely. Still, these are minor drawbacks compared to the overall functionality and ease of use.
Ease of Integration: Great overall, just requires accuracy in more complex scenarios.
The For Each loop logic needs extra attention — if data mapping is slightly off, the job may fail in the middle of execution, and it’s not always obvious which item caused it since iterations aren’t fully visible in logs. Also, depending on “On Error” settings, the rest of the process might stop entirely. Still, these are minor drawbacks compared to the overall functionality and ease of use.
Ease of Integration: Great overall, just requires accuracy in more complex scenarios.
What problems is the product solving and how is that benefiting you?
Workato handles a wide range of use cases — from complex data processing to API requests, attribute updates, and workflow orchestration. Depending on the scenario, it can automate almost anything: trigger actions via webhooks, run scheduled processes, or handle multi-step automations with conditional logic. Its built-in tools make it easy to process incoming data (for example, with Python) and pass only the needed, formatted information to APIs.
This flexibility significantly reduces manual work, speeds up operations, and ensures data consistency across systems.
This flexibility significantly reduces manual work, speeds up operations, and ensures data consistency across systems.
Fast, flexible iPaaS for real business workflows
What do you like best about the product?
The customer support team is exceptional. It’s easy to reach a real person, they understand real-world use cases, and they give concrete fixes and not boilerplate. When I’m stuck, I get quick, knowledgeable help that gets the job moving again.
What do you dislike about the product?
The Academy and official resources don’t mirror real project complexity. Most examples are simplified and skip topics like large-file batching, multi-stage exception handling, lookup-table strategies, or nuanced HTTP/auth patterns. It’s fine for basics, but when building production pipelines, you quickly outgrow the examples and have to rely on support or trial-and-error.
What problems is the product solving and how is that benefiting you?
We automated a manual AP ingest process. Workato picks up CSVs from SFTP/SharePoint, parses and cleans the data, validates against lookup tables, routes exceptions for review, and then creates Bills in Acumatica. This cut spreadsheet work, reduced data entry errors, added an audit trail, and shortened invoice cycle time without adding headcount.
Welcome
What do you like best about the product?
The low-code/no-code platform offers an intuitive drag-and-drop interface for creating integrations, which makes automation more accessible to a broader range of users within an organization.
What do you dislike about the product?
There are hidden costs to consider, such as premium connectors, additional concurrency, and other specialized modules. These extras can drive up the overall expense, so it's important to budget carefully.
What problems is the product solving and how is that benefiting you?
Workato delivers strong performance and scalability, with users noting its reliability and speed, especially when managing high-volume data processes. Thanks to its cloud-native architecture, the platform supports instant and virtually unlimited scaling.
Support is excellent
What do you like best about the product?
Workato support has consistently been excellent. On average, we receive responses from them in under three hours, and their expertise is impressive.
What do you dislike about the product?
So far, I haven't found anything to dislike about either the support or the product.
What problems is the product solving and how is that benefiting you?
The integration between our S2P, P2P, and direct software solutions and the client transaction systems has been a key aspect of our operations. Ensuring seamless connectivity among these platforms is essential for efficient workflow and data consistency.
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