I work at a distributor. We use it for partner-facing demos, and it has been really great. My mission is to help partners see the light with Nutanix, and that's where I use Nutanix Cloud Manager the most.
Nutanix Software Subscription
NutanixExternal reviews
External reviews are not included in the AWS star rating for the product.
Helps teams address their current automation needs while planning for future expansion
What is our primary use case?
How has it helped my organization?
It's highly capable. In an organization, you can make it easy to use, but you still have advanced features. You're not simplifying or dumbing it down. You're still enabling an advanced user to design solutions and leverage the full product suite. It's highly capable, so you have that great ability to be successful for a lot of different users. You can have a very low-level, simplified user experience and you can also go advanced. In terms of organization, that's really key. As you get into hybrid cloud IT environments where there's a lot going on, Nutanix storage is very powerful.
The speed of the outcomes received using Nutanix Cloud Manager's low-code automation is very fast. The beauty of it is that because it's low code and no code, even as a beginner, I was able to go in and walk myself through it. I didn't need a lot of coaching or instruction to get there. It was fantastic.
In terms of the importance of these outcomes, it's not just about delivering an outcome. Anybody can deliver an outcome if you offer enough time, but delivering that outcome more reliably and faster enables that business to benefit a lot sooner. They then see the cost get lower. They see efficiency go up, and they start to really benefit from technology as opposed to seeing technology and IT in general as a cost center and as a liability.
It's awesome for helping teams address their current automation needs while planning for future expansion. That's because of the way that it enables a broad variety of users to accomplish what they want in a very efficient and simple way. It brings an iPhone user experience to IT, and that's a really powerful story right now.
What is most valuable?
The best part of it is that when you use the product, there's no secret proprietary magic that you experience as a user. The real genius is under the covers, so it makes the user experience very straightforward and easy. It's a wonderful solution to teach partners about. The ease of use is something a lot of suppliers talk about, but Nutanix does it better than anyone else.
What needs improvement?
Nutanix has room for improvement around the partner tools and making them approachable and easier to learn.
For how long have I used the solution?
I've been using this solution for about one year.
What do I think about the stability of the solution?
It's highly stable. I haven't had any issues. It's very easy to run, and it keeps running. I don't have to do much with it. That's the beauty of it.
What do I think about the scalability of the solution?
The details around scaling, like Prism Central and scaling the resources, are highly technical and get highly specific per use case, but it's always scalable. You can always find the documentation very easily, and it's very straightforward to do so.
How are customer service and support?
Their support is terrific and world-class. Nutanix always talks about their NPS scores, their success, and their commitment to customer service, but I've seen its boots on the ground level. People try to help me even if it's outside of their role. Ever since I stepped into this role, it's been a really wonderful surprise to see Nutanix try so hard to help us. I'd rate their support a ten out of ten.
Which solution did I use previously and why did I switch?
I supported other suppliers in different roles. In my IT career, I worked with a number of different suppliers, typically more on legacy three-tier work, such as fiber channel attachment and the like. All those suppliers struggled to evolve to support modern workloads, and that's where I feel that Nutanix has always been ahead of the game. I chose this role to support Nutanix on purpose. It wasn't by accident that I ended up here.
I can't say that I had this same level of experience with the competitors. We are an HPE shop. We have a huge HPE presence, which is great, and I have experienced a few other hyper-converged providers. I've done some VMware training over the years, but I haven't really gotten my hands on them in the administrative sense. It's not as deep as with Nutanix.
Simplicity is a key function for helping a customer really benefit from technology. You can have technology for technology's sake, but suppliers are really stuck in a world that's proprietary. Even to navigate an administrative tool, you see a lot of proprietary terms, whereas a generalist can sit down and run Nutanix very quickly.
In my role, I didn't really decide on Cloud Manager myself, but in talking to partners and end users, it's a very strong consideration. There are a lot of competitors in the space that Nutanix plays in, so the value that Nutanix brings has to be superior in order for them to be effective, and, of course, they are. That goes back to simplicity and the efficiency that comes with it.
How was the initial setup?
I was involved in its setup for our lab. It was very straightforward. We had some help from Nutanix. Nutanix is always falling all over themselves to help us, which is wonderful. It only took a little while. We just did it via a remote session, and it worked out great. I'm located in Minnesota. My lab is in Georgia. The help from Nutanix was in another place, and we had no issues at all. It was very smooth.
What was our ROI?
It's not necessarily from leveraging NCM or NCI itself just because of the way that it works for us, but our ROI is tied to our partners and to customers in a way. Their success is our success, and that's why we're gaining a lot of momentum with new partners. We're reactivating dormant partners and trying to broaden the Nutanix message. There are a few core partners that do it really well, and that's great, but we try to broaden things, and we have success with it.
For customers, the ROI is primarily around efficiency and simplicity. So as an example, Life Cycle Manager isn't just a great tool for updates and upgrades, it's a way to have happier staff. It's a way to give your staff weekends back, which is great for the staff. They're happy, but it also means you don't pay overtime. There's a win-win there. There's a great symbiosis if that happens when people adopt the technology.
What's my experience with pricing, setup cost, and licensing?
I've never heard a customer ask for a higher price. Everyone says everything is expensive, and that's true. Nutanix is really smart to understand that the most important fact is the value to the customer, not the price tag.
While you do get some sticker shock sometimes, as soon as you show this and you prove the value, all of a sudden, it looks exceptionally affordable. We've had wonderful success when we get a buying decision in front of an economic buyer, like a financial leader. They start to see the TCO benefits of Nutanix very, very quickly.
What other advice do I have?
Sometimes it's about the little things. It's about what your experience is like and how much time you spend trying to learn how to use the product. It's about how much time and money is it going to cost you to understand their proprietary terms for things as opposed to having a generalist sit down and be off to the races. That can save a lot of hassle and frustration but also time and money. With these projects, it is important to get outcomes, get that workload deployed, and enable a business or a customer to focus on what keeps their lights on, which is probably not managing infrastructure. That's how I see it.
I'd rate it a nine out of ten. There's always room to improve, but as far as what's on the market today, it's a unique value add.
An affordable product with lots of helpful features and a user-friendly interface
What is our primary use case?
We use the solution in our production environment and test environment.
What is most valuable?
The product is very easy to learn. It has a very user-friendly interface. The technical features of the product are very valuable for us.
What needs improvement?
The solution should introduce more automation features.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable. We did not face any downtime.
Which solution did I use previously and why did I switch?
We were using another software with a poor interface and faced some difficulties. Switching to Nutanix Cloud Manager was very valuable because it saved us time and money. Our administrators also say that the product is very easy to use. We get all the features we need in one product.
How was the initial setup?
Nutanix Cloud Manager is a lot easier to set up compared to other products.
What's my experience with pricing, setup cost, and licensing?
The product is very cheap.
What other advice do I have?
We are currently constructing a new building with a new data center. We plan to use Nutanix for our new infrastructure, which will be complete by 2025.
We use automation to create virtual machines for CIS Benchmarks for our servers, which is mandatory for banking systems. The product has a lot of helpful features for creating servers. The tool can handle our current automation, which has helped us.
Overall, I rate the solution a nine out of ten.
Cost-effective, easy to use, and supports Layer 2 stretching across data centers
What is our primary use case?
Our first use case is for ransomware. We have two more use cases that we identified. The second one is going to be for DR, and the third one is going to be for capacity.
Currently, we do ransomware on-prem. We use a shared cluster in our disaster recovery site. With Nutanix Cloud Manager, we hope to use the NC2 clusters in Azure and move all the ransomware activities from on-prem to the cloud.
How has it helped my organization?
We are an insurance company. Data security is our top priority. We take ransomware very seriously. We always want to be careful and make sure that our data is secure, whether it's on-prem or in the cloud. We go through ransom activities at least once a month on-prem, and that's what we hope to do with Nutanix Cloud Manager as well. We hope to continue to provide data security to our business and to our customers.
We use Nutanix Cloud Manager's built-in playbooks. They absolutely freed up our team's time to focus on other tasks or projects. We were looking to use these playbooks for a while. From an automation perspective and from a day-to-day management perspective, creating these playbooks definitely freed up our engineers to focus on more strategic tasks and more solutions than day-to-day activities. They saved about 40% of their time. As we move forward and use more playbooks, we see more and more time freed up. It freed up at least six to seven percent of our engineers' time.
What is most valuable?
The ability to do Layer 2 stretching across data centers is valuable. The migration of VMs from one location to the other is also valuable.
What needs improvement?
There should be more APIs to integrate with different vendors and to integrate with the existing solutions that we use on-prem.
For how long have I used the solution?
I've been using this solution for about a year.
What do I think about the stability of the solution?
We had some hiccups with Nutanix Cloud Manager, our on-prem networking solutions, and all that, but as we went on, we overcame all those issues. There has been no showstopper whatsoever. All the issues that we came across were just small things that we had to work through. Nutanix's support has been very helpful. They worked with us all the way to help us overcome all these issues, and so far, it has been great.
What do I think about the scalability of the solution?
We are looking forward to it. We only have a small NCM platform built, but as we move forward, we look forward to using it for other use cases. We definitely want to explore expanding our NCM presence in Azure or in AWS.
How are customer service and support?
Their support was excellent. I'd rate them a nine out of ten.
Which solution did I use previously and why did I switch?
We used Azure's cloud-native management. We still use it to some point to manage our Azure entities in the public cloud. Other than that, we haven't used any solution.
How was the initial setup?
The setup was easy. We had help from Nutanix support, which was excellent. We got wonderful support from people who gave us a hand along the way. It wasn't very difficult, and within two or three days, we were fully functional to some extent. As far as the ease of use goes, our engineers love it. They use it every single day. I've not heard any complaints from our users. The user experience that we always look for has been great so far.
Learning is wonderful. There's so much available on Nutanix's portal in terms of the KB articles, knowledge base, user guides, and admin guides for Nutanix Cloud Manager. To have all that available to our engineers online is a great help.
What was our ROI?
I'm sure we will see an ROI. We've only been doing it for a year. It takes time, but I'm very confident that as we grow and mature, we will definitely see some positive returns.
What's my experience with pricing, setup cost, and licensing?
https://www.peerspot.com/produ...When we started to look at Nutanix Cloud Manager, the cost was a major factor. Management comes into play. Hosting on-prem is getting expensive. We did find a lot of cost benefits to using the NCM and NC2 clusters in Azure. Being a Microsoft partner, we always get a big discount. When we use Nutanix Cloud Manager in Azure or AWS, there is an ease of management. We have a single pane of glass to look through and manage our on-prem entities and Nutanix Cloud Manager. It becomes very easy.
The pricing was very good. We were very pleased with what we were offered by our account manager. Because of that, we expanded Nutanix Cloud Manager, and we hope to expand even more. Right now, we are in Azure, and as we build up more and more within the NCM platform, we hope to expand into AWS as well.
Which other solutions did I evaluate?
We chose Nutanix Cloud Manager because of the pricing. Also, the features and the capabilities that it offers within the Nutanix ecosystem were very attractive. We've been using Nutanix on-prem for almost six years, and to be able to extend them on the cloud was a no-brainer.
We use Calm for on-prem automation, and we are looking to use Calm for our cloud automation as well. We have PoC flow for Microsec on-prem, and we hope to extend that out to the cloud as well as we segregate the traffic between on-prem and cloud entities.
Nutanix Cloud Manager is very easy to use. Our users and engineers have become very knowledgeable in a very short time, and as far as the cost goes, it has been very effective.
What other advice do I have?
We only started using it about a year ago, and there's a lot more we need to use Nutanix Cloud Manager for. We haven't fully explored all its capabilities from an automation, AI, or machine learning perspective. We hope to use all the built-in features within Nutanix Cloud Manager.
Overall, I would rate Nutanix Cloud Manager a nine out of ten.
Helps me with essential knowledge and planning for projects
What is our primary use case?
We use the solution for virtualization purposes.
How has it helped my organization?
The solution saves around 15% of standard time for our organization.
What is most valuable?
The solution is easy to use and has a very supportive team. It helps me with essential knowledge and planning for projects.
What needs improvement?
The solution's virtualization could be even better. They should improve the upgrade and patch engine features.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
It is a stable solution. Although, one of its nodes might break if you don't follow the proper upgrading and patching steps.
What do I think about the scalability of the solution?
It is a scalable solution. Our enterprise has three clusters dedicated to it.
How are customer service and support?
The solution's technical support is good. However, it is complicated to communicate with the customer service team for the contract renewal process.
Which solution did I use previously and why did I switch?
We switched to Nutanix because of its flexible pricing model compared to other vendors.
What was our ROI?
The solution generates a high return on investment.
What's my experience with pricing, setup cost, and licensing?
The solution's price is reasonable.
What other advice do I have?
I rate the solution a nine out of ten.
An easy-to-use and efficient solution that enables us to clone servers
What is our primary use case?
We are still working on moving workloads from the old environment to Nutanix. We are planning to use Nutanix for our mid-tier. The mid-tier consists of noncore applications like medical services.
How has it helped my organization?
Nutanix is customer friendly. The efficiency of Nutanix Clusters is amazing. The product communicates with the hardware far better than any other product.
What is most valuable?
I love that we can clone the server once it is deployed. The solution’s ease of use is mind-blowing.
What needs improvement?
Compared to Dell HCI, Prism’s home screen is quite mundane. When we tried to migrate an application from the old cluster, we couldn't run it on Nutanix’s native hypervisor. So we had to install a different hypervisor to run that particular application.
For how long have I used the solution?
My organization has been using the solution for two months.
What do I think about the stability of the solution?
The solution has been very stable so far. We have had no issues.
What do I think about the scalability of the solution?
So far, the product is quite scalable. It's easy to add clusters and nodes. We have about three nodes in disaster recovery and six nodes in production.
How are customer service and support?
The solution’s support is one of the fastest supports we've experienced. We always get a response within an hour.
Which solution did I use previously and why did I switch?
Previously we used Dell HCI, which was running on VMware ESXi. We had resource constraints in our previous environment. It wasn't as efficient as Nutanix.
How was the initial setup?
There is a level of complexity to the initial setup because it is new. However, it was not as complex as other products.
What's my experience with pricing, setup cost, and licensing?
The solution’s price is competitive. Compared to Dell HCI, Nutanix is a lot cheaper.
Which other solutions did I evaluate?
We reached out to OEM vendors in the market. We compared the offers based on price, features offered, and the cost of support for several years, and Nutanix came up at the top.
What other advice do I have?
We just completed the installation and deployment for the disaster recovery branch. I work for the Central Bank of Nigeria. We have three different environments in the bank. We use IBM for our core systems. We also have test and development environments where we run stress tests before deployments.
When I had to deploy about ten or twelve different servers that use the same operating systems, I deployed one and cloned it. The product’s ability to clone is by far the best thing I have seen. It took me only two to three minutes instead of 30 minutes or an hour.
Overall, I rate the solution an eight out of ten.
Our IT team has been able to focus on best practices by using this solution
What is our primary use case?
I use Nutanix with Citrix. Sometimes, I need to expand the workload.
What is most valuable?
I like being able to expand my workload with Nutanix Cloud Manager at the best cost.
Our IT team has been able to focus on best practices by using Nutanix Cloud Manager's built-in playbooks.
For how long have I used the solution?
I've been using Nutanix Cloud Manager for approximately two years.
What do I think about the stability of the solution?
I have not had any issues with the stability of the solution.
What do I think about the scalability of the solution?
I have 30 clusters and have not had any problems with scalability.
How are customer service and support?
I have not had any problems with technical support. They always responded in a timely manner. Thus, I would rate technical support a nine out of ten.
Which solution did I use previously and why did I switch?
I previously used VMware but switched to Nutanix.
What's my experience with pricing, setup cost, and licensing?
In Brazil, Nutanix Cloud Manager is not cheap. However, Nutanix offers different options such as long-term contracts.
What other advice do I have?
On a scale from one to ten, I would rate Nutanix Cloud Manager a nine.
Provides great automation features that help automate critical processes
What is our primary use case?
We use the solution to automate the business processes for our customers.
How has it helped my organization?
For our customers, the solution is an added value to their environment. It helps them automate critical processes instead of doing them manually.
What is most valuable?
The solution provides the best automation features.
What needs improvement?
They should include more use cases for automation in administering the environment.
For how long have I used the solution?
We have been using the solution for two years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
The support team’s response time is good. Although, it depends on the criticality of the issue.
Which solution did I use previously and why did I switch?
We have used PowerShell and Orchestrator before. In comparison, NCM provides better integration.
How was the initial setup?
The solution's initial setup is straightforward. There is a lot of documentation and webinars on Nutanix's portal to learn the implementation process.
What was our ROI?
The solution generates a return on investment. There is no need to appoint a resource as it automates the processes.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive.
What other advice do I have?
NCM provides faster automation than manual operations. Its maintenance is less time-consuming due to the high availability of its infrastructure. In addition, it saves a lot of time as there is no need to generate reports and alerts. We can just read the insights data on the dashboard. It helps our executives to concentrate more on projects instead of operations.
I rate the solution an eight out of ten.
Reasonably priced and saves us time and effort
How has it helped my organization?
I do a lot of tasks via automation which I previously would have to hire people to do. The solution has helped me to eliminate a lot of low-skilled labor. I can put the money required for this job into other things.
What is most valuable?
Getting an update about my clusters is the most valuable feature of the product.
What needs improvement?
The support provided after office hours could use some improvement.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
The product is really stable compared to everything else in my environment. I had one major problem over a five-year period.
What do I think about the scalability of the solution?
I've had no problems with scale, and I keep growing my environment every day.
How are customer service and support?
The support is good.
How was the initial setup?
The initial setup was easy.
What about the implementation team?
We used a combination of our employees and consultants to deploy the solution.
What was our ROI?
Since we are able to automate more, we are able to deploy faster. So customers are happier, and it leads to customer retention.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is not outrageous like other products. However, reducing the price would always be useful.
Which other solutions did I evaluate?
I've evaluated options across the board, and Nutanix’s structuring platform has saved me a lot of time and effort. It takes three times more people to do tasks on VMware than Nutanix.
What other advice do I have?
I have different products. It seems like Nutanix is headed toward making things more seamless, which really excites me. I need solutions with improved speed of creating and automating the processes and making them seamless. I need solutions to grab everything from everywhere. NCM is self-sufficient. You don't need to know everything about it. It installs itself, and it takes care of itself. We have used the older versions of the solution too.
The speed of the outcomes is great. I couldn’t be happier. I can deliver to my developers and my end customers faster. Faster outcomes are very important to my organization.
NCM’s built-in playbooks have freed up time for my IT team by 25%. I love that the product allows me to fix things that are broken now and think about the future at the same time. Compared to other products, NCM is much easier to use. I don't need highly trained people to use the solution.
Overall, I rate the product a nine out of ten.
Good documentation, easy to extend, and offers high availability
What is our primary use case?
We wanted to optimize our process. We were going into a cloud architecture, so we wanted to see how we could leverage the existing Nutanix framework instead of manually managing the servers.
We currently have a physical VM set up. We had slowly wanted to migrate to the cloud. Since we are already using Nutanix, my senior architect gave me some access to play around with the solution and explore how we can deploy code as a platform as a service instead of writing our own scratch code. If we want to use it as an independent platform in the future, and as a core developer, I wanted to write code to make sure it is interoperable in any of the cloud services we might use.
What is most valuable?
The scaling is good. We now have dynamic scaling and other scaling policies set up.
In a physical server, we have to define our items upfront, and then we are stuck. With this solution, we can increase it dynamically and define the threshold, and auto-enhance the features.
We cannot say the traffic is always the same. Over the weekends, it's slow. Over the weekdays, it's higher. They gave us some configurations so that if it is idle, we run on one part, and if there is more traffic, we can run on multiple parts.
The local automation is good. We've seen a huge improvement in our code. I personally worked with the performance teams to compare the product with old physical VM architecture versus the cloud architecture, and I see the difference. I was not able to break it. It was very scalable. While my physical VM crashed at some point in time, the cloud ran fine.
It offers high availability and consistency. We have a lot of batch jobs running and handling that data, so we need a pretty good service. Instead of horizontally scaling, they are scaling vertically.
What needs improvement?
I like Cloud Manager from AWS more based on the handling of the UI. This solution could be more user-friendly. The UI could be better. It would be nice if it offered a simple GUI where we would have one view.
We'd like the solution to be a one-stop shop. We have a requirement of having a single GUI setup. Nutanix is like an ocean. We'd like everything tied all together.
For how long have I used the solution?
We've used the solution for a couple of months for running some POCs.
What do I think about the scalability of the solution?
The solution is very scalable, and we like the configuration options. You can pick and choose. You don't just have a standard way of doing things. It's pretty dynamic.
How are customer service and support?
I have not had a chance to speak with support. Our infrastructure team manages to troubleshoot items.
Recently, we have had one physical server managed by Nutanix that had a snapshot issue (in that the server was not taking snapshots for two months). It's a production server. They sent us a proactive email. There was pretty smooth communication in that regard. They did have pretty quick support for that issue. They are rebuilding the image and archiving the data based on the fact that there are backup issues. That said, when it comes to production servers, they should have a 24-hour turnaround and not 72 hours. Support in these cases has to happen fast.
Which solution did I use previously and why did I switch?
I previously used AWS Cloud Manager in my previous organization. Currently, based on the sensitivity of the data, we are moving to a hybrid approach. Many are still using physical VMs. In my new organization, a lot of my team is already on Nutanix. We were the first team to head into the cloud, and I was handling the project.
How was the initial setup?
The setup is pretty quick, like all the clouds. The ease of use could be improved a bit more. There is pretty good documentation that helps make the learning curve smaller. My approach is to go to the documentation first before jumping in. The person I was working with provided good information, and we built our own documentation on top of that as well.
As an application team, it was easy to implement. Maybe it was easy since we didn't get into too much complexity. The APIs are playing a good role. The configuration is pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
I did not handle the pricing or licensing aspect of the project.
Which other solutions did I evaluate?
I did not evaluate other options. We are only licensed for OpenShift and Nutanix at this point.
What other advice do I have?
We use OpenShift on top of Nutanix, and all the physical servers are cloud servers, and they are all managed by our team.
As for the built-in playbooks, I haven't done much exploration. One of my team members did more work in this area. He helped me and did all the configuration. He explained what he was doing. However, I was not involved in the playbook at all.
I'd rate the solution nine out of ten. It needs to be easier to use. However, it is improving. The market has shifted. A lot of companies are trying to get in. Yet Nutanix is doing a great job in collaborating with so many organizations. It's going to provide us with a one-stop solution that helps us avoid running around between vendors.
I would advise people to read the documentation. That will definitely help. It's pretty sophisticated. Reading the documentation and following up with Nutanix support will keep you from stumbling into the process blindly. Get in touch with an account manager. They can help you understand the requirements first and then look into your options. If you have an expert that can guide you, you won't be wasting too much time.
An intuitive and easy-to-learn product that saves cost and time
What is our primary use case?
We use the solution mostly for management. We also use it for disaster recovery on Nutanix clusters to keep a small group of servers running. We wanted one area so we didn't have to manage everything separately.
What is most valuable?
We use Prism Ultimate. The most valuable feature of the solution is the ability to run and open the management console from one place. We do not have to log in multiple times. We have all alerts for our clusters in one location.
The biggest benefits of the solution are cost savings and time savings for the management. The solution has a tool that helps you figure out your growth and how many nodes you would need to move to a different number of users. We've used that a few times, and it's been helpful.
It is a good product, and it allows us a lot of flexibility and the ability to do things quickly without needing much expertise. The product is pretty intuitive and easy to learn. When we first started, my team and I were able to use the solution after taking some basic classes.
What needs improvement?
The licensing procedures are not smooth and easy. I have to call the licensing support every year to renew our contracts because they keep changing the licensing models.
I've also noticed that some features in the on-prem products either do not work in the cloud product or work better on-prem. When upgrades do not run from the cloud portal, I must go back to the on-prem product.
For how long have I used the solution?
We have been using the solution for five years.
What do I think about the stability of the solution?
We have not had any issues with stability. We've not had any downtime.
How are customer service and support?
Support is very responsive. I've had very few issues with them. They usually give me the answers right away. The support site is very helpful. The site has a knowledge-based search. When we enter tickets, it gives us some good advice right then and there. I've been able to use it many times to avoid having to wait for somebody to call.
The support’s knowledge and expertise are top-notch. If the person I'm talking to doesn't know the answer, they quickly find someone who can help resolve it.
I wish other cloud solutions’ support were as good as Nutanix Support. Nutanix Support has been able to solve our issues quickly, and they're very patient and friendly. I've had to call them various times on weekends. They're always willing to help.
How would you rate customer service and support?
Positive
What about the implementation team?
We worked with Nutanix to deploy the product. They were amazingly helpful in setting up and running the product. It appeared like it would be complex, but they simplified it. With a few clicks of a button, the product starts building and running scripts on the back end. It was really easy for us.
We also did a proof of concept, ran it for a couple of weeks, tore it down, and built a new one. Both times, the solution was up and running within a couple of hours. Four employees in our organization were involved in the deployment. Most of the maintenance is done on the back end. My team did not do any upgrades. We maintain the clusters.
What was our ROI?
One of our biggest returns on investment was disaster recovery. We had disaster recovery in a separate data center where we had to have an equal amount of hardware for both sides. Now we just have a couple of small nodes running in the cloud. So we're saving quite a bit of money doing that. We've also been able to maintain the same number of people supporting the solution, so we haven't needed to find experts in Nutanix to get it running.
What's my experience with pricing, setup cost, and licensing?
The pricing has become an issue in our company. The tool is expensive.
What other advice do I have?
We've been happy with the speed of outcomes. We haven't had any issues. Faster outcomes are very important to our organization. We're very sensitive to how long things take and how much energy and effort our staff and end users need. Our VMware is totally separate from Nutanix.
The solution has definitely helped validate the capacity requirements that we have and make sure that we have the equipment we need. We've been able to monitor and see how our use goes up over time, plan for future purchases, and ensure we don't have any outages.
Our company has been growing. NCM’s capacity planning and Runway analytics is very important to us. It helps us proactively forecast our needs in the next six months. The management appreciates the ability to forecast instead of having a knee-jerk reaction at the last minute.
We can't standardize certain things in the organization to use playbooks. I'm hoping to get to a point where we can use them more. The tools available in the solution are very helpful. The tools help us look at past trends and determine what we will need in the future.
The setup was easy. The learning curve has been a little bit steep because there are so many individual products. We haven't taken the time yet to sit down with our sales team and the support to review our options. I feel we're not using the solution to its full potential. Compared to other products, the learning curve is very similar. It has a licensed web management tool that can be accessed almost anywhere.
It's fairly important to us that NCM is sold as one product with multiple tiers. We're more likely to use features that are included. We push the team to try new things and find better ways to do things. So if we had to evaluate every single one right at the beginning and then try to figure out which ones we'll buy, it would slow down the process.
The acquisition and support costs of NCM versus other cloud management solutions are comparable. The solution works well. I haven't had any issues where I've had to wait and be frustrated. It's definitely been very usable and quick. NCM Ultimate's deployment time is comparable to or faster than other cloud management solutions.
Anyone evaluating Nutanix should get some training and figure out what all the parts do and how they work. They should make sure to size the clusters correctly. We ran into some issues early on with nodes and clusters since we didn't buy enough from the beginning. We run the solution on our central environment.
Overall, I rate the solution an eight out of ten.