Reviews from AWS customer

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852 reviews
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4-star reviews ( Show all reviews )

    Aniket Taliyan

Enhancing document generation with dynamic integration and seamless PDF conversion

  • October 18, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using Conga Composer in our Salesforce environment to dynamically generate documents. For example, if we have a customer and need to finalize a business deal, we capture deal data.

Suppose you're selling a car; you need to prepare a quote. Conga Composer helps in preparing that quote by mapping fields such as customer information and car details onto a template.

How has it helped my organization?

Conga Composer has enhanced customer experience by enabling us to dynamically get and manage data in Salesforce. This ease of data handling improves both business operations and customer relations, making processes more efficient.

What is most valuable?

Conga Composer allows dynamic integration with Word and Excel templates, and conversion to PDF is seamless.

Mapping fields from Salesforce to templates is straightforward, providing flexibility to include elements like images and headers.

The ease of querying and mapping data using Conga queries, solutions, and templates stands out the most.

For how long have I used the solution?

I have been working with Conga Composer for over two years.

What do I think about the stability of the solution?

I have never faced any issues with stability. The application is very stable and easy to use for both customers and businesses.

How are customer service and support?

The support team for Conga Composer is very responsive and effective. I had only one minor issue, which was resolved quickly due to their prompt assistance.

Which solution did I use previously and why did I switch?

In my new firm, the client is not using Conga Composer and is instead relying on Visualforce pages for dynamic document generation, which is much more complex.

How was the initial setup?

The initial setup for Conga Composer is an administrative process and does not require development or coding. It is very easy to handle and configure.

What's my experience with pricing, setup cost, and licensing?

Conga Composer is reasonably priced. There is a free initial package that lasts for thirty days, which allows potential users to evaluate its fit for their needs without immediate financial commitment.

What other advice do I have?

I recommend Conga Composer for those whose business needs align with its capabilities. It's a powerful tool within the Salesforce ecosystem.

I'd rate the solution eight out of ten.


    Praveen Umapathy

Streamlined contract signing with effective automation and helpful for loss tracking

  • October 08, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Conga Contracts, Conga Composer, Conga Grid, and Conga Orchestrate. We have a business all over the world, and due to currency symbols, alphabetical changes, logos, and entity names, we need to build a formula where the template remains the same but the contract terms are different for various countries.

Another use case is loss tracking, where we track transactions and collections through Salesforce with Conga Composer and Conga Contracts. We also handle the contract signing in Adobe, which integrates with Conga, storing signed contracts in Salesforce, Check Point, and Amazon S3.

How has it helped my organization?

Conga Composer has made the contract signing easy and streamlined. Previously, we had a team of five people reviewing contracts, which is now reduced to two, thus optimizing resources.

What is most valuable?

Conga Composer is easy to use, especially for C-level executives, as it simplifies the contract signing process. Automation has significantly reduced manual reviews.

What needs improvement?

The debugging skills could be improved as we need to stay alert for issues. After acquiring Conga, the support is less responsive than before.

For how long have I used the solution?

I have been using Conga Composer for almost five years.

What do I think about the stability of the solution?

I have not experienced any breakdown issues with Conga Composer.

What do I think about the scalability of the solution?

The automation of the contract process is excellent, allowing us to scale easily.

How are customer service and support?

The Conga Composer service response time and knowledge leave room for improvement. I rate their support six out of ten.

Which solution did I use previously and why did I switch?

Before Conga Composer, I used DocuSign and Adobe.

How was the initial setup?

The initial setup was straightforward for me as a developer, yet documentation was key.

What other advice do I have?

It's crucial to learn the tool and understand the contract process. If you are familiar with the contract process, using Conga Composer becomes easier.

I'd rate the solution eight out of ten.


    reviewer2563602

Streamlined document generation with seamless integration and multilingual support

  • October 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use Conga Composer primarily for document generation purposes and for an approval process. We have used it in various projects for generating Composer documents.

What is most valuable?

Conga Composer is very user-friendly for composing new templates and integrating data from Salesforce. Its integration and user interface are very friendly, and the product supports multilingual and e-signature features.

What needs improvement?

We have not been using Conga Composer extensively or deeply to look for improvements. That said, for our use case of proposal document generation, it was okay.

For how long have I used the solution?

I have been in touch with Conga Composer for almost three years.

What do I think about the stability of the solution?

The stability of Conga Composer is good. There are no issues with bugs or breakdowns.

What do I think about the scalability of the solution?

Conga Composer is scalable, and there are no issues with this.

How are customer service and support?

The support team at Conga was good. We approached them for various reasons and issues, and they were very helpful.

How was the initial setup?

The initial setup of Conga Composer is easy.

Which other solutions did I evaluate?

During discussions about managed packages for document generation or e-signature features, companies consider either DocuSign or Conga Sign.

What other advice do I have?

I would recommend Conga Composer to others, especially those using Salesforce, as it integrates well with Salesforce for document and e-sign features. The decision between DocuSign and Conga Sign ultimately lies with management.

I'd rate the solution eight out of ten.


    Pawan Kumar Patel

Effortless PDF generation from templates with clear guidelines and tool tips

  • September 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

In the project, we were generating a PDF based on the insurance, creating the contract form and agreements, and sending that PDF to the customer by merging all the information from Salesforce.

We installed all the packages of Conga Composer into Salesforce and integrated them to pull all the information from Salesforce to the PDF and then sent those PDFs to the customers.

How has it helped my organization?

Generating PDF documents from Salesforce and sending them to customers has been very handy to use using Conga Composer.

What is most valuable?

I like that Conga Composer allows for the generation of PDFs according to specific requirements by creating templates and pulling all the information added into those fields. The guidelines are already defined in Composer, and there are tool tips to help identify templates and strategy implementations.

What needs improvement?

I did not try multiple features; I just generated PDFs by merging fields and creating templates. If any improvement is needed, I would raise a case with Conga Composer for those features.

For how long have I used the solution?

I have been using Conga Composer for about the past three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

Scalability is very good because we have recommended it to more than five to ten clients. Customers ask for PDF generation or document automation, and we recommend Conga Composer because it is a good tool, easy to use, and generates PDFs well.

How are customer service and support?

I have not raised any cases with Conga Composer directly because we always raise cases with Salesforce.

Which solution did I use previously and why did I switch?

We were using Zoho CRM prior, which already had the PDF generation feature built-in.

How was the initial setup?

The initial setup is at an intermediate level of difficulty since understanding Conga Composer for the first time can be confusing. However, once you read all the guidelines and features, it becomes very easy to use.

What other advice do I have?

We have recommended Conga Composer to more than five to ten clients, and they are still using it. I would also recommend it to others for generating policy information, vehicle information, or loan agreements and banking documents.

I'd rate the solution eight out of ten.


    Mamathesh MR

Efficient and customizable solution with room for template testing improvements

  • September 30, 2024
  • Review provided by PeerSpot

What is our primary use case?

We used Conga Composer for bill generating. They were having transactions on a click of a button, and we had to collect those fields automatically based on the criteria, and we had to map them dynamically.

What is most valuable?

The declarative features and automatic API selections are great as they help with pre-built documentation, query generation, template generation, and articulation. These features make the tool easy to use, even for new developers. It allows for good customization from both the declarative and programmatic perspectives.

What needs improvement?

There are some areas that need improvement. For example, when using the Conga Sign, there is only one checkbox option by default. Additionally, if there could be a preview option available directly in the application for testing templates instead of having to download and test them manually, it would save time.

For how long have I used the solution?

I have been using Conga Composer for about three to six months for one of our clients on Salesforce. After using it for two to three months, I have not been in touch with it much since the project is now closed.

What do I think about the stability of the solution?

We never faced much buffering or any issues with the tool getting stuck. The problem usually lies with how we build or set up the concept on the Word side, not with Conga Composer itself. It is very dynamic and super fast.

What do I think about the scalability of the solution?

We can easily scale up or down data with Conga Composer. It handles bulk data well and we were able to map a lot of fields without any lag.

Which solution did I use previously and why did I switch?

Before using Conga Composer, I was only comparing it with DocuSign but did not use DocuSign much. Conga Composer is my first.

How was the initial setup?

The setup was very easy because Conga Composer is an AppExchange product. We just installed it and got the complete suite we needed. It was not complicated to move it to production.

What's my experience with pricing, setup cost, and licensing?

I do not know much about the pricing or setup cost because it was taken care of by my company. I was only a developer and did not handle those aspects.

What other advice do I have?

Conga Composer is easy to maintain and configure. It is a highly recommended product as it does a lot of work efficiently. It allows for good customization from both the declarative and programmatic perspectives. However, it would be beneficial to have a preview option for templates to make testing faster.

I'd rate the solution eight out of ten.


    Francisco Lozano

Efficient template updates and simple to use with reduction of manual work

  • September 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

I work for a Salesforce consulting composer, and I'm mostly a developer, sometimes an admin. Sometimes the clients require us to set up things in Conga, either Conga Composer, Conga Sign, or any other similar application. So most of the times, the request is just to update existing templates or create new templates for them to use on Conga.

What is most valuable?

There's nothing in particular. It's just what the client decides to use. I just use it. It's quite simple. Most of the clients do have it. It's better than having to go in and do it manually, creating a Visualforce page to use as a template, which is another thing that we do here. If the client only has one template to use, then we recommend that they go that route. However, if they do have many templates or they need to be changing them constantly, and it's more expensive for them to hire us to change them every time, then we usually recommend that they use something like Conga.

What needs improvement?

The documentation could be improved. The one time that I learned a bit more on how to use it was when I got into Conga University to get my certification. There are a lot of small steps that you don't see in the standard documentation or you cannot find it. A couple of years ago, they changed stuff from what I learned five years ago when I started, which is great. However, they need to update documentation to match that. Sometimes, you find the documentation for the old version, and you try to do it, and it just doesn't work.

For how long have I used the solution?

I've used the solution for five years.

What do I think about the stability of the solution?

Most of the time, I haven't had an issue like that, not human-related. If I made a mistake of adding something that shouldn't be there, or sometimes you start with a template that somebody else made, and then you paste it and think, 'Okay. That's just going to work,' but it doesn't because it has a little bit of something that it doesn't like.

It's always better to start from scratch. Otherwise, I've never had a significant issue. Maybe once I got a weird error, and then I noticed that there was a crash on the servers from Conga, and that's probably the reason it failed.

What do I think about the scalability of the solution?

I'm not sure if the solution is sclable. I don't see any issues in adding more templates as the company is growing. However, I've never done anything big with it. Everything is just like, 'Okay. We have these five templates, ten templates at most.'

How are customer service and support?

I've reached out to support many times based on the documentation. I'm trying to follow it, and it doesn't match what I'm seeing, so I end up having to contact Conga directly for them to let me know that the issue was that I do not have the license that they need for that.

What other advice do I have?

I would recommend this product to other people. If they need to have a lot of templates and need to make changes often, like every three months or less, then I would say they should go the route of using either Conga Composer or any other similar application.

I'd rate the solution eight out of ten.


    Ankit-Verma

Seamless invoice automation with autosend and eSign integration

  • September 25, 2024
  • Review provided by PeerSpot

What is our primary use case?

I have a project where I generate a document and send it via client email when an opportunity arises in Salesforce. When the opportunity is won, an invoice is automatically sent to the recipient. I also use it to generate documents and send them for signatures using Conga eSign.

What is most valuable?

The most valuable feature is the automatic generation of invoices and the ability to merge fields from Salesforce into the document, creating a clean and professional invoice. After generating the document, it can be sent for a signature using Conga eSign, and the signed document is then updated in Salesforce with a completed status.

What needs improvement?

It would be better to have a custom button that automatically sends a document to the client's email and sends it for a signature with a single click.

For how long have I used the solution?

I have been using Conga Composer for one and a half years.

What do I think about the stability of the solution?

I have had some issues with the stability of Conga Composer, mainly related to the configuration, such as assigning permission sets to the Composer user profile in Salesforce. There are more steps to follow, but I have shared all the related documentation.

What do I think about the scalability of the solution?

Scalability-wise, this product is very helpful. It is easy to scale because many clients use it and DocuSign. It is a really helpful product.

How are customer service and support?

I have no experience with their support. I do not have an account to connect with the Conga Composer team.

How was the initial setup?

The initial setup involves going to AppExchange, searching for Conga Composer, and installing it in your Salesforce organization. The setup requires assigning permission sets and following several configuration steps.

What's my experience with pricing, setup cost, and licensing?

It is a free tool for thirty to thirty-one days, after which you need to connect with the Conga team to purchase Conga Composer. The pricing is neither cheap nor high; it is limited.

What other advice do I have?

I would recommend this product to others as it is very helpful for invoice generation.

I'd rate the solution nine out of ten.


    Ebonee W.

Zero complaints! Conga composer is great

  • September 24, 2024
  • Review provided by G2

What do you like best about the product?
We use this system to help us generate proposals and contracts from our salesforce quote flow. Its easy to setup, and we have created several differnt templates to generate based on customer type or ordered unit. its customizable and adaptable which is amazing.
What do you dislike about the product?
I think there may need some work or adjustments to allow users to change page order s if needed, or more printer setting controls.
What problems is the product solving and how is that benefiting you?
We have a repeating process, this system help to speed up and streamline our sales funnel processes to help get our sales team faster to close-won opportunities.


    Anvesh Kumar Janjarla

Effective for email and document template creation with helpful support

  • September 18, 2024
  • Review provided by PeerSpot

What is our primary use case?

We used Conga to create invoice documents and PDFs of invoices. Additionally, we utilized it for institute-related documents like attendance certificates, conduct certificates, and various other certificate creation tasks.

What is most valuable?

I find the Conga email template creation and the document template creation features very useful. It is also valuable that the source of HTML is provided, which allows for the creation of custom documents.

What needs improvement?

For newcomers to the platform, the removal of certain suggestions in recent releases can be a pain area. Previously, we had default flags like SC0 and SC1 displayed on the customization page, which made it easier for beginners. Reintroducing these suggestions in future releases could improve the user experience.

For how long have I used the solution?

I've been using Conga for a while.

What do I think about the stability of the solution?

There are no major breakdowns, and everything works fine. If there are issues with Conga queries, they get resolved quickly. The APIs and custom button PDF generation also work within the expected timeframes, making the solution reliable.

What do I think about the scalability of the solution?

Conga is efficient at creating PDFs dynamically. Once you understand the logic, it becomes very comfortable to scale up or down.

How are customer service and support?

The support team is responsive and quick compared to other products. They connect with us promptly, go through the issue, and provide solutions effectively.

How was the initial setup?

The setup process involved reproducing the same configurations in different environments like development, QA, UAT, and production manually. We manually copied and pasted components without going through any deployment process.

What other advice do I have?

Overall, the package is very good for automated documentation. I recommend it to others looking for similar solutions. There is room for new enhancements that can further improve the platform.

I'd rate the solution eight out of ten.


    Shlesha Ramteke

The suction that enables Salesforce customers to customize, streamline and scale document generation and reporting for Salesforce

  • September 04, 2024
  • Review provided by PeerSpot

What is our primary use case?

I’ve worked on two projects with Conga Composer. In one, I automated a company’s quoting process to quickly generate customized quotes for clients, replacing a manual system and reducing human errors. In another, I integrated Conga Composer with DocuSign to automatically generate documents and send them for customer signatures. While I haven’t used Conga Composer for contract management, I’ve used it extensively for quoting processes.

What is most valuable?

I like Conga Composer because it's simple and flexible. I can manage complex formatting and queries easily and integrate it with other tools like DocuSign for the signing process. I’ve used it in Salesforce by installing the Conga Composer package, creating Conga solutions, queries, templates, and using different parameters. Integration with DocuSign allows me to send documents for signatures with just one click, which has greatly improved workflows. By automating processes, such as generating quotes, it has reduced human errors significantly. I also find the ability to generate documents in various formats like PowerPoint, Excel, and Word very useful. However, I haven't worked with its AI capabilities yet.

What needs improvement?

One downside of Conga Composer is that it requires integration with other tools for the signing process. Apart from that, I find nothing major to be improved.

For how long have I used the solution?

I’ve been working with Salesforce for 2.5 years, and during this time, I’ve also worked with third-party tools like Conga Composer, CPQ, and DocuSign.

What do I think about the stability of the solution?

I haven’t encountered any performance or stability issues with Conga Composer.

What do I think about the scalability of the solution?


I find it scalable; for example, I suggested using Conga Composer in a project involving CPQ to generate quotations.

How are customer service and support?

I work with the cloud version, specifically Sales Cloud.

Which solution did I use previously and why did I switch?

In comparison to DocuSign and CPQ, Conga Composer has some advantages. It supports various formats like Excel, PowerPoint, and Word, which DocuSign does not. Conga Composer also offers advanced automations and dynamic template selections, which are not available in DocuSign. Additionally, it allows table formatting on templates, whereas DocuSign does not.

How was the initial setup?

I haven’t needed to escalate any questions to tech support for Conga Composer. Before using Conga Composer, I worked with DocuSign and CPQ.

What about the implementation team?


We had about fifty users in that project, and it was used across multiple departments. Maintenance is minimal—just keep the subscription active, and it works smoothly. Onboarding is straightforward; I didn’t face any complexities starting with it.

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, I believe it’s around fifty dollars, but I’m not entirely sure. Overall, I find the pricing reasonable and am quite satisfied with the product. The value we get from it justifies the cost, as it requires minimal maintenance and is straightforward to use. The functionality it provides aligns well with the investment.

What other advice do I have?


I would recommend Conga Composer to others. I would explain its functionalities and the implementation process if they are not familiar with it. On a scale of one to ten, I would rate Conga Composer at nine.