Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Director, Consulting
What do you like best about the product?
Service clod makes customer service seamless and ensures our clients are able to meet their client needs seamlessly. Great product
What do you dislike about the product?
Nothing as of now. I think it's a great product
What problems is the product solving and how is that benefiting you?
Fast tracking member engagement for our clients
Great e2e built in precessess
What do you like best about the product?
It is a great product, very easy to use and to customize. It has all e2e- case mgt, entitlement, case deflection, kb management, canned comments and more
What do you dislike about the product?
Nothing. It is truely the best sf product
What problems is the product solving and how is that benefiting you?
Contact customers, kb management and deflection, entitlement , asset mgt.
Service cloud helps provide a great experience for the customer as well as the agents
What do you like best about the product?
Easy channel integration, omni- channel routing, super user friendly interface
What do you dislike about the product?
Limits, e.g. Number of cases that are possible to be stored in SF
What problems is the product solving and how is that benefiting you?
Complex routing of customer inquiries, guidance on resolving some complex customer cases, resolution time
Salesforce Service Cloud
What do you like best about the product?
Service cloud is configurable and easy to use. It has useful configured solutions and integration available on apex exchange which speeds up the implementation
What do you dislike about the product?
There is not a good official published information on the best practices and how to leverage out of the box functionality to limit over customizing the app.
What problems is the product solving and how is that benefiting you?
Contact center consolidation for multiple CRM apps
Salesforce
What do you like best about the product?
I love everything about salesforce service. One of the thing is to increase productivity for agent. We work mainly in cases where we are calling our patients.
What do you dislike about the product?
Nothing of salesforce service I don't like.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps businesses provide superior customer service while improving operational efficiency, ultimately benefiting both customers and support teams.
Salesforce service cloud
What do you like best about the product?
Highly configurable platform with ton of prebuilt integration that can enhanced usability for users
What do you dislike about the product?
Clear best practice to be able to leverage the out of the box functionality
What problems is the product solving and how is that benefiting you?
It's a key platform to consolidate multiple CRM apps in the enterprise
Service cloud is simple to build out and intuitive to use
What do you like best about the product?
Its ability to meet agents where they are regardless of industry
What do you dislike about the product?
Wish Service Cloud themes were further customizable. The platform typically just looks like Salesforce.
What problems is the product solving and how is that benefiting you?
Case management for customer base
Another great product
What do you like best about the product?
love the integration of AI with support cases and the amount of customizations available.
What do you dislike about the product?
Cost is high and not so effective for small teams.
What problems is the product solving and how is that benefiting you?
Understand user complaints, suggest solutions and maintain knowledge base.
The best way to provide service and customer satisfaction
What do you like best about the product?
Having information about the clients allows them to receive the expected attention. The best way to be customer-oriented.
What do you dislike about the product?
Everything is fascinating.
Provide the best option to the client.
Provide the best option to the client.
What problems is the product solving and how is that benefiting you?
Know what the client expects in their inquiry
Service cloud for the win
What do you like best about the product?
Service cloud puts all the information right at the end users fingertips.
What do you dislike about the product?
There is nothing I dislike about service cloud.
What problems is the product solving and how is that benefiting you?
It allows all the service information to be centralized and right at our end users fingertips.
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