Agentforce Service
Salesforce, Inc.External reviews
7,020 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Powerful AI With Real-Time Context That Speeds Up Customer Service
What do you like best about the product?
I appreciate how Agentforce Service combines powerful AI with real‑time context, allowing agents to resolve issues faster and with greater accuracy. Its ability to automate routine tasks, integrate seamlessly with Salesforce data, and provide intelligent, human‑like responses makes customer service smoother and more efficient. I also value its 24/7 availability, scalability, and the way it helps teams focus on more complex, high‑value work.
What do you dislike about the product?
While the platform is powerful, it can sometimes feel complex and overwhelming, especially for new users. Certain configurations require multiple steps or deep technical knowledge, which can slow down adoption. Additionally, the interface can feel crowded, and performance may lag when handling large volumes of data or custom workflows. I also find that some AI features require additional setup or licensing, which can make the overall experience less straightforward.
What problems is the product solving and how is that benefiting you?
Agentforce Service helps streamline and centralize customer support by bringing all cases, interactions, and customer data into one place. It reduces manual work through automation and AI‑driven suggestions, which speeds up case resolution and improves accuracy. The platform also helps ensure consistency across teams by standardizing workflows and providing real‑time insights. As a result, it becomes easier to deliver faster, more personalized support, improve agent productivity, and maintain a better overall customer experience
Exploring Integration Potential with Agentforce
What do you like best about the product?
I like Agentforce Service's ability to do everything and how it's only getting better over time. I find the tools interesting, especially its ability to integrate and import information from AWS S3 Cloud. There are just so many things you can do with it. I also appreciate its potential to make interactions conversational instead of just script-based, which is an aspect I'm looking forward to using.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
Nothing yet. We haven’t implemented it yet
Flexible and Scalable, But Needs Better Documentation
What do you like best about the product?
I like Agentforce Service's flexibility for our teams to customize certain forms. Its scalability across our different business sectors is also impressive. Plus, I appreciate the ability to use AI agents to automate tasks and promote automation. The initial setup was easy and very intuitive.
What do you dislike about the product?
We need better uniformity across our teams on how to best utilize Agentforce Service. Documentation is very critical for us.
What problems is the product solving and how is that benefiting you?
Agentforce Service helps in managing our grants and business operations, offering flexibility for teams to customize forms and scalability across business sectors. I like the automation through AI agents.
Facilitates Smooth Back Office Collaboration, With Some Chatter Hiccups
What do you like best about the product?
I really like how Agentforce Service integrates with the rest of our platform. This integration allows our client services reps to see a full relationship of the customer as they service them. It also enables us to make external callouts to a system source of records or accounting software, which is quite helpful for our operations.
What do you dislike about the product?
Using Chatter can be a pain, especially when integrating with external clients, and it could be tough.
What problems is the product solving and how is that benefiting you?
I find Agentforce Service allows our back office team to collaborate on client issues using Chatter, automating data processes and triggering workflows based on case stages.
Efficient 24/7 Support with AI, Needs Reporting Improvement
What do you like best about the product?
I like that Agentforce Service offers 24/7 support, which is really beneficial for addressing customer questions at any time. Fast delivery stands out to me as an important aspect, making the service efficient and reliable. Also, the Automated AI feature is impressive as it allows us to use fewer development resources, streamlining processes and saving time. The initial setup was fairly easy, which made getting started with the service smooth.
What do you dislike about the product?
Reporting takes up too many consumption tokens.
What problems is the product solving and how is that benefiting you?
I use Agentforce Service for customer service. It solves customer questions with 24/7 support, fast delivery, and reduces the need for development resources with automated AI.
Insightful Look at the Future of Agentic Customer Service
What do you like best about the product?
Enjoyed the session, learned a lot about the future of agentic services and how it can improve customer service.
What do you dislike about the product?
I am skeptical on how quickly and how well the services can be implemented and integrated with our existing systems.
What problems is the product solving and how is that benefiting you?
Streamline support and removing human intervention from basic processes.
Agentic Services Built In That Deliver Real Value
What do you like best about the product?
The agentic services built directly into the service
What do you dislike about the product?
The cost of transition and on going maintenance
What problems is the product solving and how is that benefiting you?
We are currently refactoring the environment
Omnichannel Done Right
What do you like best about the product?
Omnichannel is the best feature for our organization
What do you dislike about the product?
Service Cloud doesn't have many shortcomings for us, but Knowledge has been challenging for us
What problems is the product solving and how is that benefiting you?
Agentforce Service formerly Salesforce Device Cloud is our main tool.for handling all customers related interactions.
Makes the Shift to Proactive Support a Breeze
What do you like best about the product?
It makes pivoting to proactive support a breeze
What do you dislike about the product?
The constant name changes makes it hard to know what we are running on, and adds confusion when talking to peers, implementers, and reps.
What problems is the product solving and how is that benefiting you?
Customer contacts for order status
Intuitive and Easy to Use
What do you like best about the product?
It’s Intuitive. Streamlined. User friendly.
What do you dislike about the product?
The UI needs some improvement. Some UX design too.
What problems is the product solving and how is that benefiting you?
All customer support tickets.
showing 1 - 10