Agentforce Service
Salesforce, Inc.External reviews
6,966 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Effortless Integration and Outstanding Support
What do you like best about the product?
Very easy to use. Lots of features. Easily integrated with other software. Use this daily and customer support very easy to contact and resolve problems very quickly.
What do you dislike about the product?
Price. it is very expensive for what im needing it for.
What problems is the product solving and how is that benefiting you?
Perfomance.
Effortless Integration and Smart AI Make Service Cloud a Standout
What do you like best about the product?
Salesforce service cloud was easy to implement and easy to integrate our current book of business into. With its AI capabilities it can suggest setting follow up reminders and emails as well making customer service a breeze.
What do you dislike about the product?
N/a I love everything about salesforce service cloud
What problems is the product solving and how is that benefiting you?
With its AI capabilities it can suggest setting follow up reminders and emails as well making customer service a breeze. This makes assisting customers an easy task
Exceptional Personalized Support and Seamless Workflow Automation
What do you like best about the product?
The platform provides personalized support through various channels such as phone, chat, email, and social media. It equips agents with a comprehensive 360-degree view of each customer and streamlines processes by automating workflows. better implement, lot of use cases
What do you dislike about the product?
Field Service covers areas such as optimization requests, appointments, and skills, while APIs involve aspects like callouts and requests per minute. Email Services pertain to messages and their size, and there are also general platform limits to consider, including heap size and the number of custom objects.
What problems is the product solving and how is that benefiting you?
Support teams often feel overwhelmed by repetitive tasks and complicated issues.
Streamlined Communication and Case Tracking Made Easy
What do you like best about the product?
There ability to streamline communication and track support cases well it helps me easily monitor progress and helps me save time too
What do you dislike about the product?
It feels very complex at first and a bit hard to understand but if you take time to learn you will mot regret using it .
What problems is the product solving and how is that benefiting you?
It helps me manage and track requests and communication with different teams without me missing out on any thing.
Comprehensive Customer Insights That Accelerate Resolution
What do you like best about the product?
It provides a comprehensive, 360-degree view of customer information, which helps speed up the resolution process.
What do you dislike about the product?
The product is highly complex, with a steep learning curve and considerable costs involved.
What problems is the product solving and how is that benefiting you?
This product addresses the issue of fragmented customer data and slow response times, while also assisting with automated replies.
Centralized Customer Management and Time-Saving Automation
What do you like best about the product?
Salesforce Service Cloud centralizes all our customer and service information, making it much simpler to track requests and respond promptly. I appreciate that every message, note, and case update is linked to each individual's record, ensuring that nothing is overlooked. The automation features are a real time-saver, as they automatically route tickets to the appropriate person or department. Additionally, the dashboards are very useful for monitoring response times and identifying any areas where delays might be occurring.
What do you dislike about the product?
At first, the sheer number of features and settings can feel a bit overwhelming. Making simple adjustments often requires more steps than you might anticipate, and navigating through the menus can be confusing. While the reporting capabilities are strong, customizing reports to your preferences can be challenging without some training. However, once the system is set up, it operates smoothly, though it certainly takes time and effort to learn and optimize.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud has made it much easier for us to keep all our service requests and communications organized in a single location. Previously, updates were scattered across emails, text messages, and various systems, which made it difficult to track progress and identify outstanding tasks. Now, every case is monitored from beginning to end, and the entire history is visible to everyone without the need to search for information.
The automation features are also extremely helpful- cases are immediately routed to the appropriate person, and reminders ensure that nothing is overlooked. This has improved our response times and given us a much clearer understanding of what’s happening across all our facilities. Overall, it has helped us maintain better organization, achieve greater consistency, and resolve issues more quickly.
The automation features are also extremely helpful- cases are immediately routed to the appropriate person, and reminders ensure that nothing is overlooked. This has improved our response times and given us a much clearer understanding of what’s happening across all our facilities. Overall, it has helped us maintain better organization, achieve greater consistency, and resolve issues more quickly.
Centralized Customer Management and Time-Saving Automation
What do you like best about the product?
I like Salesforce Service Cloud because it brings customer data, cases, and communications together in one place. It lets me respond quickly and stay organized without switching between multiple tools. The automation and workflows also save time, especially for repeat tasks or follow-ups.
What do you dislike about the product?
Like many other Salesforce products, the initial setup and configuration can be complex and costly, often requiring outside consultants. Its wide range of features also comes with a steep learning curve for new agents, making both initial and ongoing training essential to fully leverage the platform.
What problems is the product solving and how is that benefiting you?
With Service Cloud, the support team can manage cases more efficiently and make full use of the email-to-case feature, which helps them respond faster.
All-in-One Customer Dashboard and Seamless Integration
What do you like best about the product?
Salesforce Service Cloud provides customer-specific account information within a single dashboard, making it easy to access all relevant details in one place. It also integrates smoothly with existing tools and other customer relationship management (CRM) systems, which enhances overall workflow and connectivity.
What do you dislike about the product?
Renewals costs are high, lack of fullfledge ITSM Tool integration for external customers to raise support cases. Support time is taking long.
What problems is the product solving and how is that benefiting you?
Understand the customer contract information, renewal timelines, key contacts from customer side, tracking NPS score.
Unified Customer View and Powerful Automation Streamline Service
What do you like best about the product?
This platform offers a unified, 360-degree view of the customer, allowing agents to resolve issues more quickly by providing complete context. Its robust automation and omnichannel features help to streamline service operations.
What do you dislike about the product?
The complexity of this product can make configuration and customization difficult, particularly for those who are new to it. Furthermore, as organizations grow and incorporate more advanced features, the overall cost can increase significantly.
What problems is the product solving and how is that benefiting you?
This tool makes it easy for us to manage our customer database and records, allowing us to efficiently map them to their specific needs.
Best CRM tool
What do you like best about the product?
This is the most comprehensive and detailed CRM tool available on the market.
What do you dislike about the product?
The sheer number of features can feel overwhelming at first, and it does require a bit of a learning curve to get comfortable with everything.
What problems is the product solving and how is that benefiting you?
Having all the details about a customer available on a single platform is very convenient.
showing 1 - 10