Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Service Cloud
What do you like best about the product?
The digital engagement and its MIAW features that enables chat functionality which can be leveraged for creating case in off business hours
What do you dislike about the product?
We were planning to implement inhouse salesforce call center but it always uses the third party integration.SF should built their own in house CTI
What problems is the product solving and how is that benefiting you?
We recently moved out of zendesk and migrated to SF CRM where we were able to design case management including routing and milestone functionality and dynamic forms for different web to case request.
- Leave a Comment |
- Mark review as helpful
Great Service for all of your Business needs
What do you like best about the product?
It keeps all of my clients information in a secure site.
What do you dislike about the product?
I have not had any downsides to Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
It stores all of the information I need for my clients and for the business on one platform.
A user friendly platform with room for growth
What do you like best about the product?
Using Salesforce Service Cloud in a daily basis as a customer support, I'd say that it's user friendly especially when navigating it. You can easily find things, tabs and other features by not having any difficulties.
What do you dislike about the product?
I'd say the thing I dislike about the platform is the use of the default font. While you can get used to it with frequent use, a font refresh could make a noticeable difference in the platform's overall aesthetics and readability.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud makes my role as a customer support better by enabling faster issue resolution and simplifying repetitive tasks. This allows me to focus on complex concerns and deliver a smoother, more efficient customer experience.
Salesforce Service Cloud Review
What do you like best about the product?
Salesforce makes our job easier since we can store articles and spiels for our emails.
What do you dislike about the product?
User interface can use some improvement.
What problems is the product solving and how is that benefiting you?
Efficiency with the tools available on Salesforce.
Service Cloud for CSR management and Warranty Management
What do you like best about the product?
That I am able to keep all my customer information and interactions and link them to our ordering system.
What do you dislike about the product?
On the admin side, small changes to the processes can cause bigger issues on other processes and it is hard to revert back to the previous settings.
What problems is the product solving and how is that benefiting you?
Keeping track of customer orders and warranty claims. Keeping track of all customer communications along with the orders associated with the customer accounts.
Would recommend but, be prepared
What do you like best about the product?
Flexibility to build, adapt or adjust everything to our company to all the present and future needs
What do you dislike about the product?
If connecting to other exisiting systems, pray that the connector exists, if not, pray again for a good integration partner.
Sometimes, something that is straight forward in other softwares is a bit tricky in Service Cloud
Sometimes, something that is straight forward in other softwares is a bit tricky in Service Cloud
What problems is the product solving and how is that benefiting you?
Connecting departments as if they were clients so we can garanty a good workflow internnaly
Salesforce Service Cloud - Robust tool for customer support
What do you like best about the product?
Salesforce Service Cloud has been a game-changer for our customer support team. The ability to track cases, automate workflows, and integrate with other tools (like Slack and Outlook) has saved us so much time. The omnichannel features are awesome—we can handle emails, live chats, and even social media messages all in one place. As its integrated in our support our daily operations are run on this.
What do you dislike about the product?
The biggest downside is how complex it can be. Setting things up the way we wanted took forever, and we had to bring in a consultant to help (which wasn’t cheap).Its little complex than other tools like Zendesk and the pricing is also on higher side. We even struggled for the support unless you buy the premium support plan.
What problems is the product solving and how is that benefiting you?
Before Service Cloud, our support team was drowning in scattered emails, phone calls, and chat messages—no central system, missed follow-ups, and zero visibility into customer history. Now, everything lives in one place. Cases get automatically routed to the right agent, we have full context on past interactions, and we can even track customer sentiment. We achieved benefits like faster customer support and better team collaboration.
Service Cloud for your support experience
What do you like best about the product?
Easily integrates with the rest of the CRM to provide total account visibility
What do you dislike about the product?
It is an additional cost to survey customers.
What problems is the product solving and how is that benefiting you?
We leverage service cloud for cases, internally and externally.
Service Cloud as Product
What do you like best about the product?
Salesforce Service Cloud is its robust omnichannel support and deep integration with other Salesforce products, making it an excellent tool for delivering consistent, personalized customer service at scale.
Its case management functionality along with AI and Automation (Einstein AI) makes its reliable and best product.
Customer support are easily manageable.
Its case management functionality along with AI and Automation (Einstein AI) makes its reliable and best product.
Customer support are easily manageable.
What do you dislike about the product?
1. Complex Setup and Customization
2.High cost
2.High cost
What problems is the product solving and how is that benefiting you?
1. Customer 360 view
2. Manual and automatic case management resolution
3. omni channel support
4. live agents functionality
5. call center set up for conversation
6. scaling up the operations
2. Manual and automatic case management resolution
3. omni channel support
4. live agents functionality
5. call center set up for conversation
6. scaling up the operations
Salesforce Serive Cloud Amazing if you have the Money!
What do you like best about the product?
Automation, Organization, and Robust Integrations!
What do you dislike about the product?
Price and lack of support, lack of usability
What problems is the product solving and how is that benefiting you?
They have the ability to automate, integrate, and configure almost any system to allow a significant reduction in demand on customer service teams.
showing 1 - 10