Sold by: Salesforce, Inc.
Deployed on AWS
Deliver every service experience with Agentforce Service.
Drive seamless support across every channel with Agentforce Service, the complete service solution powered by humans, AI agents, and trusted data. Let AI handle routine tasks and elevate human reps to boost productivity and CSAT.
4.4
Overview
Agentforce Service is the complete platform that empowers your service teams to deliver seamless support across every channel, from the contact center, to the field, to HR, and now IT Service.
With humans and AI agents working together on one unified, metadata-based platform, you can transform every customer interaction into a personalized experience while driving efficiency.With Agentforce, AI agents take on high-volume routine tasks, quickly and accurately, freeing human agents to focus on complex, high-value customer interactions. This intelligent division of labor enables human agents to work smarter, supported by Agentforce advanced tools that enhance decision-making and streamline workflows. Together, human and AI agents collaborate in real time to resolve issues faster, personalize every interaction, and deliver consistent, high-quality support wherever customers connect. This dynamic partnership not only elevates customer satisfaction but also drives significant operational efficiencies. By automating routine work and intelligently routing complex inquiries, Agentforce Service optimizes resource allocation and reduces service costs. Businesses accelerate resolution times, boost agent productivity, and scale support capabilities, all while minimizing overhead and maximizing ROI. Built for flexibility, Agentforce Service adapts to the unique demands of any industry, empowering organizations to stay agile, competitive, and ahead in the fast-evolving customer service landscape.
Highlights
- Seamless Human + AI Agent Collaboration: Human agents and AI agents work together in real time to deliver personalized, seamless, and exceptional customer support, every time, everywhere.
- Intelligent Automation at Scale: Agentforce activates AI agents to handle high-volume routine tasks effortlessly, freeing human agents to focus on complex cases with powerful tools that boost productivity and precision.
- Drive Efficiency & Maximize ROI: Slash service costs and accelerate resolution times by optimizing resources and scaling support operations, giving your business the agility and competitive edge it needs to thrive.
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Deployed on AWS
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Amber H.
Streamlines Work Orders and Document Management Seamlessly
Reviewed on Dec 29, 2025
Review provided by G2
What do you like best about the product?
We use Salesforce to enable our clients to create work orders directly within our dashboard, dispatch those work orders to subcontractors, and attach relevant documents and invoices to each work order.
What do you dislike about the product?
I have no complaints about Salesforce; there is nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
We were looking for a portal that would enable our customers to create work orders and track their status directly within the platform.
Medical Practice
Effortless Integration and Outstanding Support
Reviewed on Dec 22, 2025
Review provided by G2
What do you like best about the product?
Very easy to use. Lots of features. Easily integrated with other software. Use this daily and customer support very easy to contact and resolve problems very quickly.
What do you dislike about the product?
Price. it is very expensive for what im needing it for.
What problems is the product solving and how is that benefiting you?
Perfomance.
Bethany E.
Effortless Integration and Smart AI Make Service Cloud a Standout
Reviewed on Dec 20, 2025
Review provided by G2
What do you like best about the product?
Salesforce service cloud was easy to implement and easy to integrate our current book of business into. With its AI capabilities it can suggest setting follow up reminders and emails as well making customer service a breeze.
What do you dislike about the product?
N/a I love everything about salesforce service cloud
What problems is the product solving and how is that benefiting you?
With its AI capabilities it can suggest setting follow up reminders and emails as well making customer service a breeze. This makes assisting customers an easy task
Consulting
Exceptional Personalized Support and Seamless Workflow Automation
Reviewed on Dec 16, 2025
Review provided by G2
What do you like best about the product?
The platform provides personalized support through various channels such as phone, chat, email, and social media. It equips agents with a comprehensive 360-degree view of each customer and streamlines processes by automating workflows. better implement, lot of use cases
What do you dislike about the product?
Field Service covers areas such as optimization requests, appointments, and skills, while APIs involve aspects like callouts and requests per minute. Email Services pertain to messages and their size, and there are also general platform limits to consider, including heap size and the number of custom objects.
What problems is the product solving and how is that benefiting you?
Support teams often feel overwhelmed by repetitive tasks and complicated issues.
Somtochukwu T.
Streamlined Communication and Case Tracking Made Easy
Reviewed on Dec 15, 2025
Review provided by G2
What do you like best about the product?
There ability to streamline communication and track support cases well it helps me easily monitor progress and helps me save time too
What do you dislike about the product?
It feels very complex at first and a bit hard to understand but if you take time to learn you will mot regret using it .
What problems is the product solving and how is that benefiting you?
It helps me manage and track requests and communication with different teams without me missing out on any thing.