Sold by: Salesforce, Inc.
Deployed on AWS
Deliver every service experience with Agentforce Service.
Drive seamless support across every channel with Agentforce Service, the complete service solution powered by humans, AI agents, and trusted data. Let AI handle routine tasks and elevate human reps to boost productivity and CSAT.
4.4
Overview
Agentforce Service is the complete platform that empowers your service teams to deliver seamless support across every channel, from the contact center, to the field, to HR, and now IT Service.
With humans and AI agents working together on one unified, metadata-based platform, you can transform every customer interaction into a personalized experience while driving efficiency.With Agentforce, AI agents take on high-volume routine tasks, quickly and accurately, freeing human agents to focus on complex, high-value customer interactions. This intelligent division of labor enables human agents to work smarter, supported by Agentforce advanced tools that enhance decision-making and streamline workflows. Together, human and AI agents collaborate in real time to resolve issues faster, personalize every interaction, and deliver consistent, high-quality support wherever customers connect. This dynamic partnership not only elevates customer satisfaction but also drives significant operational efficiencies. By automating routine work and intelligently routing complex inquiries, Agentforce Service optimizes resource allocation and reduces service costs. Businesses accelerate resolution times, boost agent productivity, and scale support capabilities, all while minimizing overhead and maximizing ROI. Built for flexibility, Agentforce Service adapts to the unique demands of any industry, empowering organizations to stay agile, competitive, and ahead in the fast-evolving customer service landscape.
Highlights
- Seamless Human + AI Agent Collaboration: Human agents and AI agents work together in real time to deliver personalized, seamless, and exceptional customer support, every time, everywhere.
- Intelligent Automation at Scale: Agentforce activates AI agents to handle high-volume routine tasks effortlessly, freeing human agents to focus on complex cases with powerful tools that boost productivity and precision.
- Drive Efficiency & Maximize ROI: Slash service costs and accelerate resolution times by optimizing resources and scaling support operations, giving your business the agility and competitive edge it needs to thrive.
Details
Sold by
Categories
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Agentforce Financial Services (formerly called Financial Services Cloud) helps financial institutions break free from disconnected systems and manual work to become an Agentic Enterprise. Our purpose-built, interoperable platform embeds AI agents directly into your ecosystem, collaborating with human teams and serving customers 24/7. Unlock limitless growth and anticipatory service with the peace of mind of uncompromising compliance that keeps your reputation safe and fines at bay.
Unlock the power of AI-driven marketing, sales, and service efficiencies with Salesforce Agentforce and AWS. Bounteous offers pre-built and customized Agentforce solutions designed to provide real-time insights, transform workflows, and boost operational productivity. From intelligent automation to enterprise-ready scalability, this solution delivers real-time insights and workflow transformation across the customer lifecycle.
Agentforce Manufacturing, the #1 AI CRM built for manufacturers, delivers integrated, intelligent, and automated experiences across the manufacturing value chain. With humans with agents driving success together, it seamlessly integrates opportunities with demand forecasts, provides differentiated customer and distributor service, and delivers valuable insights through contextualized data, AI, and analytics.
AgentForce is a lead distribution and engagement platform designed to streamline how businesses manage, track, and optimize sales leads across teams. It enables increased efficiency, better customer engagement, and higher conversion rates.
Customer reviews
Leonela P.
All my work in one place, with options to add programs
Reviewed on Mar 01, 2026
Review provided by G2
What do you like best about the product?
That everything necessary for my work was in one place and additional programs can be included.
What do you dislike about the product?
Perhaps the image that sometimes can be a bit not so modern
What problems is the product solving and how is that benefiting you?
Having to use several programs at once
Market Research
Extremely Helpful for Managing Vendor Contacts and Information
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
this is extremely helpful to get contacts from different vendors and store bunch of infos in it.
What do you dislike about the product?
I unfortunatelly do not have anything that I dislike.
What problems is the product solving and how is that benefiting you?
it is absolutley worth of using this entire platforms and I helps me al ot.
Mohamed A.
Very User-Friendly Interface with Zero Learning Curve
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
It has a very user-friendly interface, and it doesn’t take any time to get used to.
What do you dislike about the product?
The page’s style needs to be more modern.
What problems is the product solving and how is that benefiting you?
It feels like a gateway between me and my clients/customers, and it makes everything more accessible and easy to manage.
Luca V.
Everything in One Place, Smooth Experience Overall
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
Honestly, the best part is having everything in one place
What do you dislike about the product?
nothing particularthe only real downside is the steep learning curve.
What problems is the product solving and how is that benefiting you?
It kills the chaos by centralizing all customer data, so I don't have to hunt through different apps for info. It saves me tons of time on repetitive tasks, letting me actually focus on solving problems rather than just managing tickets
Vanshika G.
Unified Support: One Screen to Rule Them All
Reviewed on Feb 17, 2026
Review provided by G2
What do you like best about the product?
Salesforce Service Cloud is the unified 360 degree view it gives agents.
In a lot of other tools, a rep has to hunt through three different tabs to see a customer’s previous orders, open cases, and recent chats. With Service Cloud, that context is served up automatically. It virtually eliminates the "I'll have to put you on hold while I look that up" moment, which makes the conversation feel much more personal and efficient.
In a lot of other tools, a rep has to hunt through three different tabs to see a customer’s previous orders, open cases, and recent chats. With Service Cloud, that context is served up automatically. It virtually eliminates the "I'll have to put you on hold while I look that up" moment, which makes the conversation feel much more personal and efficient.
What do you dislike about the product?
1. Need a dedicated admin or a consultant to make it actually usable for your specific workflow, which adds a lot of hidden costs.
2. Every cool new feature comes with an additional per-user, per-month fee.
3. When you have a complex org with lots of automations and third-party integrations running in the background, the console can occasionally get sluggish.
2. Every cool new feature comes with an additional per-user, per-month fee.
3. When you have a complex org with lots of automations and third-party integrations running in the background, the console can occasionally get sluggish.
What problems is the product solving and how is that benefiting you?
1. It handles the tedious air traffic control of support by using Omni-Channel Routing to automatically send tickets to the agent best qualified to solve them.
2. It eliminates the issue of customers getting different answers from different agents through a centralized Knowledge Base.
3. It stops the "please hold while I look that up" problem by putting all customer history, chat transcripts, and case notes on one screen.
2. It eliminates the issue of customers getting different answers from different agents through a centralized Knowledge Base.
3. It stops the "please hold while I look that up" problem by putting all customer history, chat transcripts, and case notes on one screen.