Sold by: Salesforce, Inc.
Service Cloud powers seamless collaboration between human agents and AI, across any channel, any industry, and every type of service. Let Agentforce manage low-touch tasks while your teams focus on high-value interactions, unlocking unmatched efficiency and delivering effortless customer experiences from start to finish.
Sold by: Salesforce, Inc.
Overview
Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution.
With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions, AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to deliver proactive support with data from your products, provide 24/7 cross-channel service & resolve issues fast with AI agents and boost productivity with one integrated platform.
Highlights
- Deliver proactive support using data from your products, assets, and services. Empower your team with AI-driven insights for faster resolutions and boosted productivity. By integrating AI with customer and asset data, your team can quickly spot and solve issues, saving time and driving customer satisfaction.
- Deliver 24/7 cross-channel support and resolve issues faster with digital agents. Do more with less by giving customers personalized answers anytime, anywhere through AI-powered self-service and Agentforce. Leveraging your data, Agentforce autonomously provides the right solutions, scaling quality support without the need for extra headcount.
- Boost productivity and fuel growth with a single integrated platform. Deliver seamless service experiences that drive customer satisfaction by uniting all your service needs on Salesforce. Connect data from any system with Data Cloud, harness AI to uncover efficiencies, and create personalized experiences that reduce customer effort.
Details
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. Request a private offer to receive a custom quote. Sign in to view any offers that have been extended to you.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Thomas T.
Um produto sólido com muitas opções
Reviewed on Mar 21, 2025
Review provided by G2
O que você mais gosta the product?
Você pode utilizá-lo para funções básicas ou personalizá-lo extensivamente, permitindo que você selecione recursos com base em suas necessidades.
O que você não gosta the product?
Se não for executado de acordo com as melhores práticas, as coisas podem rapidamente se tornar complexas. Isso não é algo que você pode simplesmente improvisar, especialmente considerando o crescimento substancial da plataforma nos últimos anos.
Que problemas é the product E como isso está te beneficiando?
Ele nos fornece uma solução "mestre de dados" para tudo relacionado aos nossos clientes, e com as opções de personalização somos capazes de construir nossos próprios "aplicativos personalizados" em cima disso.
Leave a comment0 comments
Riki N.
Administrador do Salesforce
Reviewed on Mar 21, 2025
Review provided by G2
O que você mais gosta the product?
Eu gosto especialmente de "CASE" e "Conhecimento".
O que você não gosta the product?
Gostaríamos de fazer mais uso do sistema dentro da empresa, mas a alta taxa de licença é um obstáculo.
Que problemas é the product E como isso está te beneficiando?
Nossa empresa é uma escola de reforço de inglês. Tem sido muito útil para nós gerenciar consultas de estudantes e compartilhar nosso histórico de respostas. Além disso, somos capazes de fornecer aos estudantes opções de autoajuda publicando FAQs em um formato informativo. No futuro, gostaríamos de usar IA para apoiar melhores serviços.
Becka D.
Escolha sólida para serviço
Reviewed on Mar 20, 2025
Review provided by G2
O que você mais gosta the product?
Fácil de configurar e definir regras de escalonamento e acompanhamento. Recursos muito intuitivos.
O que você não gosta the product?
O custo -- é definitivamente uma das opções mais caras disponíveis.
Que problemas é the product E como isso está te beneficiando?
Acompanhamento de problemas de clientes e escalonamento de bugs de software
Louise L.
Solid Product
Reviewed on Mar 20, 2025
Review provided by G2
What do you like best about the product?
Being based on the Salesforce platform, Service Cloud is highly customisable but will OOTB functionality to get most businesses up and running quickly.
What do you dislike about the product?
Some of the UI needs a facelift and Knowledge is getting old.
What problems is the product solving and how is that benefiting you?
Customer queries
Financial Services
Highly recommend Service Cloud
Reviewed on Mar 20, 2025
Review provided by G2
What do you like best about the product?
Service cloud is highly customizable to suit any business
What do you dislike about the product?
Not really much to dislike about the cloud
What problems is the product solving and how is that benefiting you?
Service cloud is great with case management for various departments making it easy for users to reach the right folks