Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
The best easy way to satisfy your customers
What do you like best about the product?
The best omnichannel experience leveraging all the customer knowledge
What do you dislike about the product?
Need to learn the app, always too many clicks
What problems is the product solving and how is that benefiting you?
Make each of our employees as engaged
Best service solution, hands down
What do you like best about the product?
Service cloud is fantastic out of the box for straightforward implementations, but also can be highly customized for more complex applications.
What do you dislike about the product?
The user interface has some limitations but has come a long way in the past few years.
What problems is the product solving and how is that benefiting you?
Clients can get real-time support and feedback from agents and AEs on their loans to better serve their clients and ensure they close deals faster.
Tech service is not rocket science
What do you like best about the product?
Now that we have implemented the service cloud, our tech service organization is working with intelligence and data
What do you dislike about the product?
Reporting could be a challenge without complete knowledge of objects relationships
What problems is the product solving and how is that benefiting you?
Now that I have the skills and capacity of each engineer, it's easy to assign the right person for the right job and from the right location
Service Cloud Review
What do you like best about the product?
I like that service cloud is continually innovating and providing quarterly updates to the product providing consisted stream of enhancements
What do you dislike about the product?
Only downside would be the licensing cost
What problems is the product solving and how is that benefiting you?
A single place where service agents can work on issues raised by the customer and collaborate to resolve the issue
The phrase "Enhanced customer experience" is already in English and refers to improving the way customers interact with a product or service, making it more satisfying and efficient.
What do you like best about the product?
Ability to deliver personalized, seamless customer service at scale
What do you dislike about the product?
Complexity in initial setup and customization, which can be time-consuming
What problems is the product solving and how is that benefiting you?
Enhance agent productivity and provide me with faster response times.
Better CX & UX
What do you like best about the product?
Customer 360, Service Console, Web integrations
What do you dislike about the product?
I dont think i dislike this Salesforce Service cloud product
What problems is the product solving and how is that benefiting you?
For call centre users
Just Right Ingredients
What do you like best about the product?
Case Management;
Ease of CTI integration;
Workload Management;
Omni Channel
Ease of CTI integration;
Workload Management;
Omni Channel
What do you dislike about the product?
Nothing much I could think of on top of my mind
What problems is the product solving and how is that benefiting you?
Rapid response to customer's support requests.
Service Cloud
What do you like best about the product?
Service Cloud helps our Customer Service team to help out customers fix issues.
What do you dislike about the product?
Change from live a gent to In-App messenger.
What problems is the product solving and how is that benefiting you?
Customer support
Great Product
What do you like best about the product?
Salesforce Service Cloud is an outstanding customer service solution. It offers great products that allow us to reach our customers through email, chat, social media and phone. The best feature that Service Cloud offers is it's case managment system. It allows team members to resolve cases easily and increases customer satisfaction.
What do you dislike about the product?
I do not like the new lightning threading because it does not allow to send emails from one email box to another if they are associated to Email to Case.
What problems is the product solving and how is that benefiting you?
Service Cloud is providing a solution for case management for our company. With the case managment feature you can easily catagories and solve for conerns that are arising in your business.
Service Cloud for Fintech
What do you like best about the product?
Best Case Management for CX and operations.
What do you dislike about the product?
Customizations and voice integration(routing)
What problems is the product solving and how is that benefiting you?
Customer Inbound and Outbound
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