Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Sales Cloud best for Hospitality CRM
What do you like best about the product?
It helps our account management process robust
What do you dislike about the product?
We havent maximised the full capabalities of sales cloud yet
What problems is the product solving and how is that benefiting you?
Provides a one stop shop for all our sales needs
Amazing capabilities, just scratching the surface!
What do you like best about the product?
Utilizing cases to track issues and get great insight
What do you dislike about the product?
The only trouble is that change is hard and user adoption can be difficult
What problems is the product solving and how is that benefiting you?
Tracking change orders
Great capabilities for any organization
What do you like best about the product?
Salesforce service cloud is incredibly versatile for any industry. We've enjoyed learning all the different capabilities and applying it various different use cases.
What do you dislike about the product?
There are so many ways to achieve the same goal and sometimes it can be hard to determine the best way
What problems is the product solving and how is that benefiting you?
Financial services case management
The more you explore, the more you discover its power!
What do you like best about the product?
Its ability to escalate our business and its data integration.
What do you dislike about the product?
Training my team on a new tool, although it offers a good customer experience.
What problems is the product solving and how is that benefiting you?
It is integrating my customer information to provide quicker service. It is also solvong a problem of volume.
Very helpful for service
What do you like best about the product?
Keeping agents organized when replying to cases
What do you dislike about the product?
Difficult to implement, took a long time to set up
What problems is the product solving and how is that benefiting you?
Tracking different cases across business lines
Service cloud
What do you like best about the product?
A comprehensive case management solution with an omnichannel setup designed to handle cases from various sources such as chat, social media, email, and voice. This helps optimize the utilization of service agents.
What do you dislike about the product?
Most of the functionality supports the business, but managing the entitlement process is challenging.
What problems is the product solving and how is that benefiting you?
Service cloud is solving the issue with B2C consumer electronics support centre.
Collect your receivables faster!
What do you like best about the product?
Salesforce Sales Cloud has allowed us to optimaze our collecting process for more than 10, 000 customer en Central America. Through Salesforce Services Cloud we provide tracking to our receivables from one single place.
What do you dislike about the product?
Nothing to dislike! Its has been amazing!
What problems is the product solving and how is that benefiting you?
We collect faster our receivables and also we have release a new contact center centralized in one country.
How Salesforce Service Cloud Enhanced Our Customer Care Center
What do you like best about the product?
Salesforce Service Cloud has been a game-changer for our call center operations. It has significantly improved our ability to organize and access customer data, allowing us to provide faster and more efficient support across all communication channels. The seamless integration of various touchpoints means that whether a customer reaches out via phone, email, or chat, we have their complete history at our fingertips, enhancing our responsiveness and service quality.
One of the standout features for us has been the ability to store and manage our knowledge base articles directly within Service Cloud. This central repository not only makes it easier for our agents to access relevant information quickly but also serves as a solid foundation for developing our chatbot. As we begin to explore chatbot functionalities, having our knowledge base readily available in Salesforce will undoubtedly streamline the process and improve the accuracy of automated responses.
One of the standout features for us has been the ability to store and manage our knowledge base articles directly within Service Cloud. This central repository not only makes it easier for our agents to access relevant information quickly but also serves as a solid foundation for developing our chatbot. As we begin to explore chatbot functionalities, having our knowledge base readily available in Salesforce will undoubtedly streamline the process and improve the accuracy of automated responses.
What do you dislike about the product?
One area where Salesforce Service Cloud falls short for us is its cost structure. Although the platform offers a wide range of powerful features, accessing many of them often requires additional fees. Each time we need a new capability or customization, the answer is frequently "yes," but it's typically accompanied by a significant cost. This pricing model can make the product less effective for our needs, as the added expenses can limit our ability to fully leverage its potential.
What problems is the product solving and how is that benefiting you?
It is a centralized place to stoew customer data and cases.
Service cloud for the win
What do you like best about the product?
AI Agent force features are great; it really helped improve response timing
What do you dislike about the product?
Please update the UI, not only on service cloud, but the whole Salesforce stack, but starting with Service Cloud will be very beneficial.
What problems is the product solving and how is that benefiting you?
Using our agents as a sales guys as well not only for support
Case management
What do you like best about the product?
Case management is one of the many services I had an experience with and the details level of organization is just amazing. It provides options specific to business needs and creates easy approach in management and addressing the needs of customers
What do you dislike about the product?
can't honestly think about the cons of this product
What problems is the product solving and how is that benefiting you?
Solving problems and addressing issues in managed way.
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