Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
using to manage our contact centre interactions
What do you like best about the product?
Being able to interact with our customers with omni channel
What do you dislike about the product?
Some of the older objects/functionality hasn't been worked on
What problems is the product solving and how is that benefiting you?
Improving how we interact and service our customers
Help your CS
What do you like best about the product?
Solve customer problems at the fingertips, fewer complaints.
What do you dislike about the product?
Might be quite expensive for a small company.
What problems is the product solving and how is that benefiting you?
Very easy to scale
Great tool to manage data
What do you like best about the product?
It helps me managing intertwined data across accounts
What do you dislike about the product?
Some processes could be improved and streamlined better
What problems is the product solving and how is that benefiting you?
Managing data
Service Cloud is Awesome
What do you like best about the product?
Service cloud allows us to support our customers in the quickest, most complete fashion that they deserve!
What do you dislike about the product?
No complaints about Service Cloud, it's a fine product!
What problems is the product solving and how is that benefiting you?
We are replacing ServiceNow with Service Cloud.
Email to case
What do you like best about the product?
Email to case amd omnichannel are really good
What do you dislike about the product?
There is some limitation on case object like look up reference
What problems is the product solving and how is that benefiting you?
Connection between customer and CRM
Great tool for customer service management
What do you like best about the product?
The basics that are ready out of the box combined with the ability to customize almost everything and build automations makes this a powerful tool that can accommodate the service needs of every company, at each scale.
What do you dislike about the product?
The entitlement process could be friendlier.
What problems is the product solving and how is that benefiting you?
It puts order in customer tickets and gives us full control of the process.
Being working with SERVICE Cloud for 5 yeara
What do you like best about the product?
Using omnichannel is the best. Also knowledge base.
What do you dislike about the product?
The prive Can be high for small and médium companies
What problems is the product solving and how is that benefiting you?
Helps agents to solve cases quickly
The condition of the field service appears satisfactory.
What do you like best about the product?
The dispatch console and mass resource absence requests are functioning effectively with the team.
What do you dislike about the product?
All end-to-end processes are streamlined, including case and work order processes. The Field Service FSL app works great for our engineers.
What problems is the product solving and how is that benefiting you?
The availability of resources and their integration into Outlook is a major challenge, but with seamless integration, everything appears satisfactory.
Being able to pull services from the cloud is game changer.
What do you like best about the product?
I like how it allows you the access to service customers in a custom way. Building it out for "your" service types which allows better conversion.
What do you dislike about the product?
For our use cases it's perfect and it seems all upgrades slow us to further push the boundaries.
What problems is the product solving and how is that benefiting you?
Allows us to cross functionally support multiple teams.
Good
What do you like best about the product?
It's really good. It improves alot my company
What do you dislike about the product?
No. I think i don't have any problem with this platform
What problems is the product solving and how is that benefiting you?
Service Cloud can't reduce a lot time when resolve case for customer
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