Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
good
What do you like best about the product?
Minimize customer inconvenience with multiple reception channels and simple settings
What do you dislike about the product?
Unconvenience of various customizations and field services
What problems is the product solving and how is that benefiting you?
Boost productivity for customer service agents and field service teams by giving them one, AI-powered workspace to manage support cases, major incidents, and jobs in the field with a complete view of every customer.
Love Service
What do you like best about the product?
Bots
Afentforce
Escalation
And that's it
Afentforce
Escalation
And that's it
What do you dislike about the product?
Its not free w sales cloud and that's it
What problems is the product solving and how is that benefiting you?
Solving oribkems
Best Service Software Ever!
What do you like best about the product?
What I like most about Service Cloud is its ability to integrate all customer interactions in one place, making it easy to track support tickets for seamless service management.
What do you dislike about the product?
It can be complex to configure and customize, clearly that depends on the customer's needs, but it is a point to take into account.
What problems is the product solving and how is that benefiting you?
It is a tool that helps solve customer service management problems by centralizing all interactions in one place. This improves response times, increases customer satisfaction.
Excellent tool for our service team
What do you like best about the product?
Seeing all the cases of my account, by product and tracability
What do you dislike about the product?
Some error in billings at times, often challenging to resolve
What problems is the product solving and how is that benefiting you?
Gives me all the account and instrument site informations
Service with a smile
What do you like best about the product?
Ability to keep record of cases up to date and delivering consistency to clients.
What do you dislike about the product?
Email communication. I needed to build a bunch of flows or spend all day on outlook
What problems is the product solving and how is that benefiting you?
Keep complaints logged and tracked
Very good
What do you like best about the product?
Prioritize user convenience and accessibility based on customer experience. Allow quick access to customer information to enable feedback.
What do you dislike about the product?
It may be inevitable, but it is complicated due to the many standard fields of the case, and there is too much development, which is not good from a maintenance perspective.
What problems is the product solving and how is that benefiting you?
Improvements to the standard are continuously being made, and the same goes for the new cloud.
Best service solution out there
What do you like best about the product?
It has all capabilities one would want in a service solution
What do you dislike about the product?
Omni channel can be quite frustrating to configure
What problems is the product solving and how is that benefiting you?
Helps my clients to resolve cases
Service cloud was a game changer
What do you like best about the product?
Service cloud streamlined internal case management for the company. It keeps people in Salesforce to submit cases as well as the admin tracking cases. It is a change log system that allows for severity and prioritization.
What do you dislike about the product?
There is nothing that I dislike about service cloud at this time. It solved what we were looking for.
What problems is the product solving and how is that benefiting you?
It took the admin out of private spreadsheets. It allows for communication between the admin and submitters. It also allows for severity rating and prioritization. It also makes it visible to the necessary people.
Good platform
What do you like best about the product?
Very good platform out of the box, some customizations needed
What do you dislike about the product?
Could use a little easier customizations
What problems is the product solving and how is that benefiting you?
Communicating with customers
Case assignment
What do you like best about the product?
Case assignment rules are helpful
Queue owned cases
Queue owned cases
What do you dislike about the product?
Difficult to close cases in lightning experience
What problems is the product solving and how is that benefiting you?
Email to case and customer support
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