Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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It was very good.
What do you like best about the product?
First of all, the part that flexibly integrates with CTI and the ease of use for cases seem convenient. Everyone, buy it.
What do you dislike about the product?
There's nothing bad. Everything is good for me to use, but if I had to pick a downside, it would be that the license is expensive?
What problems is the product solving and how is that benefiting you?
What do you mean?
Supports your current processes
What do you like best about the product?
Customizable - we use service cloud for onboarding our new clients.
What do you dislike about the product?
To get the most out of the overall platform, it is best to have a certified professional help implement.
What problems is the product solving and how is that benefiting you?
It is a long process to onboard our new clients and we use Service Cloud to facilitate those processes and collaboration.
A literal transformative product
What do you like best about the product?
I love that service cloud makes it easy for customer service reps to help thier customers efficiently. There is no need to go digging for data, everything they need is right in one consolidated view.
What do you dislike about the product?
My least favorite thing about service cloud is the fact that you have e to partner with an external vendor for telephony service.
What problems is the product solving and how is that benefiting you?
Service stopped the need for reps to monitor several email addresses for cases. Now emails come in, cases are created, and assigned automatically.
my best
What do you like best about the product?
Lots of support also solves problems by besSaleasforce Service Cloud.
What do you dislike about the product?
i don't think anything about Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
A solid understanding of past history with customers and the ability to strengthen future relationships
Review Dreamforce 24
What do you like best about the product?
Efficiency of results and ease of use
What do you dislike about the product?
I have no negative comments about the product
What problems is the product solving and how is that benefiting you?
Contact center, queues
Call center
What do you like best about the product?
Call center with unified user interface with console
What do you dislike about the product?
case magement data integration is difficult
What problems is the product solving and how is that benefiting you?
to unify various callcenter
Data driven
What do you like best about the product?
New omni channel, Einstein AI and new features
What do you dislike about the product?
Not much dislike . I like everything of salesforce
What problems is the product solving and how is that benefiting you?
Lack of support
Service Cloud review from TMX
What do you like best about the product?
Service Cloud helped us in managing cases and create analytics on the support team performance.
What do you dislike about the product?
Cost is the major downside for service cloud
What problems is the product solving and how is that benefiting you?
Service cloud is solving our case management and helping us deliver the best support possible to our clients
Salesforce service cloud
What do you like best about the product?
Helps empower our team to quickly resolve customer challenges
What do you dislike about the product?
Nothing! It works well with our internal systems
What problems is the product solving and how is that benefiting you?
It helps us quickly resolve customer issues
It’s all in one place
What do you like best about the product?
Capture all the information in one place to resolve issues timely and analyze for prevention.
What do you dislike about the product?
Haven't found any dislikes yet so I have no real input
What problems is the product solving and how is that benefiting you?
Central location of data and process
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