Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud or Bust
What do you like best about the product?
We've been on Service Cloud for a few years now. The capabilities are truly phenomenal!
What do you dislike about the product?
Honestly, that we can't engage more of it... yet! As a large organization our roadmap is extensive and ever evolving. Looking forward to what we'll add next!
What problems is the product solving and how is that benefiting you?
Clear visibility to the client and their experience with us in and out of the contact center
Service cloud is a great product and provides our company with what we nees
What do you like best about the product?
Increases our customer satisfaction and better experience overall, we have had great feedback with cloud
What do you dislike about the product?
No issues so far and we are still learning about the platform
What problems is the product solving and how is that benefiting you?
Sales service was able to provide our customers with a better service from our perspective and was great overall
All that our customers need
What do you like best about the product?
It provides all the customer data our call centre rep needs to supoort them
What do you dislike about the product?
Nlot reallly . We need more capabilities to hellpv reduce manual work for call centre rep.
What problems is the product solving and how is that benefiting you?
It helps provide all data our call centre rep needs.
Salesforce Service Cloud
What do you like best about the product?
Service Console is the best feature for Agents to open and review multiple cases at the same time. This save lots of time.
Apart from that in utilities we can lot of features to help agent with their day to day stuff.
Apart from that in utilities we can lot of features to help agent with their day to day stuff.
What do you dislike about the product?
We are happy with the product and most number of our users are in Service cloud
What problems is the product solving and how is that benefiting you?
We are getting Quotes and Orders in cases and it keep everything intact. Even we have built OMS in service cloud app
Service Cloud review
What do you like best about the product?
Case management and omini channel features
What do you dislike about the product?
Lot of complexity on the Queue based routing
What problems is the product solving and how is that benefiting you?
Addressing customer issues
Better than old system for sure
What do you like best about the product?
Easy to use, all the information is there and easy to understand
What do you dislike about the product?
The search function doesn't work as well as I thought it would, find that I need to format it exactly as written
What problems is the product solving and how is that benefiting you?
Helping our consumers, understanding quality issues
Service Cloud is a comprehensive customer service platform
What do you like best about the product?
The best thing about service cloud is the ability to see the full picture about your customers and their interactions with your business in a single place and very quickly.
What do you dislike about the product?
A proper implementation can be costly and third party add ons are usually needed for the most efficient solution.
What problems is the product solving and how is that benefiting you?
The ability to surface all the customer information quickly
Blaze with service cloud
What do you like best about the product?
Service could in one of the best feature ever in any CRM platform targeted to enhance the way a customer has been serviced with less time to market , improved efficiency, faster resolution and customer satisfaction.
What do you dislike about the product?
Telephony integration is not yet matured with features accommodating different custom use cases.
What problems is the product solving and how is that benefiting you?
Customer call Center , chat agent and service bots.
Amazing and very usefull
What do you like best about the product?
My agents are focus in the service and not in the plataform issues
What do you dislike about the product?
Nothing, everything is really good for us
What problems is the product solving and how is that benefiting you?
Losing objects, customer service and refound service
My first in dreamforce is amazing
What do you like best about the product?
Journey recoommend to content rol and cloud
What do you dislike about the product?
Sales cloud is a tool help a la strategy omnichannel and create experienci user and customer
What problems is the product solving and how is that benefiting you?
Nothing
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