Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud Enables Support Agents
What do you like best about the product?
Service cloud is absolute must have for any organization that has a requirement for supporting their customers (and everyone does). The out of the box features paired with low and no code options for customizations truly enables you to meet your business needs.
What do you dislike about the product?
My only complaint would be the challenges with tech maintenance - ie - API version updates with Salesforce major releases. However, Salesforce does a great job with visibility of tech debt now with scale centre, so looking forward to seeing how this improves the experience.
What problems is the product solving and how is that benefiting you?
Visibility of customer assets in holding (customer 360), Omni routing eases challenges with case assignment.
Best follow up tools on cases
What do you like best about the product?
It allows seemless communication and transition between group of users and functions until the case is close
What do you dislike about the product?
Warming up to it did take time for field tech due to the learning curve for non technical users
What problems is the product solving and how is that benefiting you?
Standardizing the process was the key for us through service clouds on satisfying customers based on open cases. It allowed us to improve the quality gradually based on the data points that we utilized to build KPIs on how we can improve our process on covering complaints
Service Cloud is a Vibe
What do you like best about the product?
Case management to address issues. And service console.
What do you dislike about the product?
Lack of advanced analytics needs more Einstein.
What problems is the product solving and how is that benefiting you?
Allowing support operations to manage multiple calls & cases without closing windows.
Service Cloud makes it easy to help our customers
What do you like best about the product?
So ma y ways to customize it. You can have it do anything you want
What do you dislike about the product?
There are too many bells and whistles we don't need
What problems is the product solving and how is that benefiting you?
Customer engagement and speed of service
Operations director
What do you like best about the product?
How simple it is to customize our CRM for our team, create automation and integrate with other key platforms in our business
What do you dislike about the product?
Sometimes new features aren't communicated as quickly so it takes longer to adopt
What problems is the product solving and how is that benefiting you?
Time management, workflows and helping us save on manual labor
Great product
What do you like best about the product?
It keeps the team organized and it provides visibility at all levels
What do you dislike about the product?
Allowing a file upload for Web-to-case upon submission
What problems is the product solving and how is that benefiting you?
Organized way to manage cases and escalate priority cases
Easy and quick
What do you like best about the product?
How quick we can enable more channels in a quick succession
What do you dislike about the product?
Some times it feels really hard to work with third party integration
What problems is the product solving and how is that benefiting you?
Omni channel experience in a unified platform
Service cloud is amazing
What do you like best about the product?
It resolves the customer issues and it awesome
What do you dislike about the product?
Nothing to mention as a dislike on Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Customer service management.
Salesforce Service Cloud has decreased slow process and help speed up our SLAs
What do you like best about the product?
Ease of use and and setup, then the general excitement ofy users.
What do you dislike about the product?
No Downside that I have experienced as of yet
What problems is the product solving and how is that benefiting you?
Helping with getting customers issues infront of my team.
Ticketing Systems made EASY!!!
What do you like best about the product?
Using cases to simplify service tickets with our sales team following new customer acquisitions.
What do you dislike about the product?
That iI don't know it well enough yet. We are new users.
What problems is the product solving and how is that benefiting you?
Optimizing efficiency in or workflows to allow us to do more with what we have and not add headcount to keep up with volumes
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