Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud funtionalities
What do you like best about the product?
It gives great use for both agents and admins to monitor cases and customer issues
What do you dislike about the product?
Not able to support conversations ans test management
What problems is the product solving and how is that benefiting you?
Knowledge search
The fast way to improve your customer service!
What do you like best about the product?
Service Cloud equips our agents with exceptional organization in their tasks, enabling them to resolve cases quickly and efficiently. With this tool, they gain a deep understanding of our clients' needs, resulting in high-quality service and customer satisfaction.
What do you dislike about the product?
Nothing dislike me about Salesforce service cloud
What problems is the product solving and how is that benefiting you?
Got control of my customer service and have all in the same platform
Transforming our business
What do you like best about the product?
Service cloud is transforming our business with digital engagement and case management we are finding innovative ways to provide first class customer service to our clients
What do you dislike about the product?
It is very expensive when you have to buy the base product and then add one like Digital Engagement
What problems is the product solving and how is that benefiting you?
WhatsApp and SMS integration with Salesforce
Good experience with service cloud
What do you like best about the product?
Case management
Agent experience
Automated case assignment
Agent experience
Automated case assignment
What do you dislike about the product?
User interface and experience
Reporting
Reporting
What problems is the product solving and how is that benefiting you?
Case management
Best CRM
What do you like best about the product?
The way you can customize to your specific needs
What do you dislike about the product?
The cost, but worth it. Try to engage your users to get the most from it!
What problems is the product solving and how is that benefiting you?
Follow up with prospects and clients
All my servicing needs
What do you like best about the product?
I really like how chatbot and knowledge have evolved.
What do you dislike about the product?
I don't have any specific dislikes of the SFSC feature.
What problems is the product solving and how is that benefiting you?
It handles all of our servicing needs.
Connecting Cuatomers and Experience
What do you like best about the product?
I like so much the way tahat can connect the customer experience
What do you dislike about the product?
I don't have things that don't like me. So you are great
What problems is the product solving and how is that benefiting you?
Customer experience
Service cloud has been great
What do you like best about the product?
Our team is able to track and help users with their issues in a fast and efficient manner
What do you dislike about the product?
We don't have licenses for all users and they can't access
What problems is the product solving and how is that benefiting you?
Having to use inbox for service having separate platforms for SOP
Service cloud
What do you like best about the product?
Very helpful with service cloud and easy access. Able to get 90% of use cases covered out of the box
What do you dislike about the product?
Nothing can think of may be latency with high data volumes
What problems is the product solving and how is that benefiting you?
We use it for customer service , case management and help desk. We are currently implementing knowledge management
Love service cloud
What do you like best about the product?
I was able tie my sales marketing and service all together in line platform. This allows us to better service our clients from when the are originally brought on and maintained.
What do you dislike about the product?
I believe you need to think before you implement. We took the approach to take a step back and think about where we are and where we're going. If you don't do that, you can get into trouble down the line.
What problems is the product solving and how is that benefiting you?
We were able to allow our service team members to see everything all in one place. From the time a client calls in, to screen pops of next best actions.
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