Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Transformation and structure
What do you like best about the product?
It has given us the ability to structure and execute fast response to the customers and their inquiries
What do you dislike about the product?
Not much it really works for us. But we have been struggling a little with the knowledge base.
What problems is the product solving and how is that benefiting you?
We route all inquiries and Netbank messages into service cloud and service cloud helps us to quickly give responses to the customers
Service excellence is customer success
What do you like best about the product?
Enables Seamless case mgmt with customer 360
What do you dislike about the product?
Public sector specific templates are lacking
What problems is the product solving and how is that benefiting you?
Feedback mgmt and case mgmt
Best Service Product
What do you like best about the product?
I like that service cloud is on the salesforce platform and is so easy to use. The customability is unlike any other service product I have used.
What do you dislike about the product?
I wish that more features were free, it's frustrating to get excited about a new feature and find out it's a paid addon.
What problems is the product solving and how is that benefiting you?
We used to use ServiceNow for sales support, but it was hard to customize or report on the data on a way that was useful to understanding where issues were so we could plan to get ahead of them. Service Cloud is east to customize and the reporting it offers is allowing us to know where we need to improve on process and where we need to offer better training.
Bridging Sales and Service into One CRM
What do you like best about the product?
We recently moved to Salesforce Service Cloud in an effort to bridge the gap between our teams. The visibility we have across the enterprise is mind blowing. The page layouts and ease of use have made the transition enjoyable.
What do you dislike about the product?
I have no dislikes at the moment. Salesforce was a huge step up for our team and it has been great learning the platform.
What problems is the product solving and how is that benefiting you?
Our service teams are now under one roof! Being able to see across the enterprise has allowed us to streamline processes and better serve our clients.
This is and incredible product. I’m a sells director and my clients loves sfsc. Is the best solucion
What do you like best about the product?
The integrstiin with einstein and all of this capabilityes
What do you dislike about the product?
The einstein for service addon is too expensive
What problems is the product solving and how is that benefiting you?
Data unifocstion in one view and ai acelerators
Transform attention by putting the customer at the center
What do you like best about the product?
That allows you to optimize and use omnichannel, allowing you to track attention from end to end.
What do you dislike about the product?
The integration is a bit difficult with mkt cloud
What problems is the product solving and how is that benefiting you?
The management of my client's products with their next preferred offer to provide them
No more internal action emails
What do you like best about the product?
When a deal is closed, I don't have to send an email to the implementation team about service delivery
What do you dislike about the product?
When sales reps don't enter enough info.
What problems is the product solving and how is that benefiting you?
Delivery of new orders and managing customer complaints
How Service Cloud help us increasing Client Trust
What do you like best about the product?
Low maintenance implementation and very intuitive for users
What do you dislike about the product?
Probably implementation time if scope changes
What problems is the product solving and how is that benefiting you?
We had legacy systems that causes us to lose client trust, we had several downtimes and was leading us to have a bad NPS
Case Management
What do you like best about the product?
Easy for my company to place necessary orders after sales process has been completed
What do you dislike about the product?
I dislike that it takes a while to get my organization set up
What problems is the product solving and how is that benefiting you?
Case and ticket management
Amazong
What do you like best about the product?
The tecnology is amazing! Helps my organization to keep data save
What do you dislike about the product?
I dont have sugestions to improove. It work well
What problems is the product solving and how is that benefiting you?
Organization of data
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