Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Amazing service cloud
What do you like best about the product?
The UI facilitates a lot the work with the customers. Easy to use and configure.
What do you dislike about the product?
It is expens8ve, so dont all the comoanies have thw facklities to acces this nice feature
What problems is the product solving and how is that benefiting you?
It is making easuer the case managment. There are thousonds of cases to solve evryday and serv8ce cloud facilitates
Amazing and easy to use
What do you like best about the product?
Salesforce Service Cloud stands out for its comprehensive and integrated approach to customer service. What I particularly like is its ability to unify customer interactions across various channels into a single view, which helps service agents resolve issues more efficiently. The platform's advanced features, such as AI-powered chatbots, automation, and robust analytics, further enhance its effectiveness in improving customer experiences and optimizing service operations.
What do you dislike about the product?
It's sometimes difficult to configure as per use.
What problems is the product solving and how is that benefiting you?
Salesforce has brought together our whole contact center in one place which is great.
Service cloud is the hero
What do you like best about the product?
All the features around agent productivity
What do you dislike about the product?
Most of the features are best in service cloud
What problems is the product solving and how is that benefiting you?
It improves the agent productivity
Service Cloud - Eliminate silos to help customers
What do you like best about the product?
Case management is key
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
It allows for so much customization which allows us to be scale
Has great reporting options in house plus ability to get more options through it's many integration options
Tons of existing and new automation options coming in that we are excited for
What do you dislike about the product?
Ui can be a bit better for our agent team
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
It was a bit more expensive than others
Reporting options a bit limited out of the box
Customization options are a bit complex for junior admins however the ai features coming to streamline flow creation can help eliminate that
What problems is the product solving and how is that benefiting you?
Better customer service
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
Better productivity for agents
Scalable solution so we don't have to keep adding new options or implement new solutions
Service Cloud for us
What do you like best about the product?
What I like best is ease of case management
What do you dislike about the product?
Sometimes, configuration becomes complex
What problems is the product solving and how is that benefiting you?
Omnichannel saves time in routing cases
Perfect to CX
What do you like best about the product?
It is a perfect solution to keep the clients
What do you dislike about the product?
Nothing! That solution has allwe need to CX
What problems is the product solving and how is that benefiting you?
To improve the journey attempt client
Service Cloud for our Veterans
What do you like best about the product?
It has many great features that is very efficient and useful for medical professional end users to service VA patients from digitally reviewing there medical records to the soft phone feature to speak with the patients.
What do you dislike about the product?
It can be a challenge from the many features to determine and narrow down what it would be best.
What problems is the product solving and how is that benefiting you?
It has combined a legacy system with many other integrations and the scaling seems unlimited to grow.
Salesforce service cloud review
What do you like best about the product?
Effective troubleshooting related to the products
What do you dislike about the product?
Currently does not have a 360 view of the customers
What problems is the product solving and how is that benefiting you?
Troubleshooting. Customer Relationship management.
Service Cloud
What do you like best about the product?
Salesforce Service Cloud is great because it brings all customer interactions into one place, making it easy for agents to provide fast and effective support.
What do you dislike about the product?
Salesforce Service Cloud can be complex and difficult to customize, which may lead to a steep learning curve and extended setup times
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of fragmented customer service by consolidating interactions into a single platform. This integration improves response times and service quality, leading to increased customer satisfaction and more efficient operations for our team.
Service console, entitlement process, omini channel the best products
What do you like best about the product?
easy implementation, connectivity to other platforms, omini channel.
What do you dislike about the product?
Omini Channel- the product neeeds to be more
What problems is the product solving and how is that benefiting you?
Case management for both partners and customers.
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