Agentforce Service
Salesforce, Inc.External reviews
7,122 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce Service Cloud has decreased slow process and help speed up our SLAs
What do you like best about the product?
Ease of use and and setup, then the general excitement ofy users.
What do you dislike about the product?
No Downside that I have experienced as of yet
What problems is the product solving and how is that benefiting you?
Helping with getting customers issues infront of my team.
Ticketing Systems made EASY!!!
What do you like best about the product?
Using cases to simplify service tickets with our sales team following new customer acquisitions.
What do you dislike about the product?
That iI don't know it well enough yet. We are new users.
What problems is the product solving and how is that benefiting you?
Optimizing efficiency in or workflows to allow us to do more with what we have and not add headcount to keep up with volumes
Helping us build it case
What do you like best about the product?
It allows us to route internal cases to the appreciate teams
What do you dislike about the product?
Case team member alerts are difficult to setup
What problems is the product solving and how is that benefiting you?
Internal requests for things such as rfps and ndas on opps
Amazing expertise with case management
What do you like best about the product?
Very nice einstine bots and case management
What do you dislike about the product?
Nothing we like almost all the salesforce OOTB
What problems is the product solving and how is that benefiting you?
Saleaforce voice with service cloud
Use case - call center
What do you like best about the product?
Service console, with the main customer data, treatment, and indicators for operation management
What do you dislike about the product?
There is no native integration with Nice, a telephony platform.
What problems is the product solving and how is that benefiting you?
Call center management
Very simple to use
What do you like best about the product?
Served as a communication platform with the patient
What do you dislike about the product?
Nothing to complain about. Met expectations.
What problems is the product solving and how is that benefiting you?
Communication with patient
It’s a breeze
What do you like best about the product?
I have all the details I need in one place. It is the best
What do you dislike about the product?
Nothing really. It is all good about service cloud
What problems is the product solving and how is that benefiting you?
It solves all my difficulties working with customers day today
Next level of customer service
What do you like best about the product?
Structured customer service and visibility of customer interactions and time to resolve
What do you dislike about the product?
Nothing to mention that I dislike at this moment
What problems is the product solving and how is that benefiting you?
Automation in customer service to handle and close cases automatically
Love the product!
What do you like best about the product?
It's ease of use has made all the difference with my workload. I would recommend anyone use this platform. I love it !
What do you dislike about the product?
Sometimes support can be hit or miss as well as customer service.
What problems is the product solving and how is that benefiting you?
Lead management. Improving SLA's.
Service simplified
What do you like best about the product?
The vast toolkit available for service to customers
What do you dislike about the product?
Legacy tools are not yet deprecated or needs enhancements
What problems is the product solving and how is that benefiting you?
Case handling and SMS
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