Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud Review
What do you like best about the product?
It provides omni channel routing, slas and milestones out of the box
What do you dislike about the product?
Implementation requires expertise, it is not as easy as marketed
What problems is the product solving and how is that benefiting you?
Helps triage issues and allows agents to resolve them quickly.
Amazing case management system
What do you like best about the product?
We use Service cloud to manage thousands of customer cases and allow our support advocates to effectively help our customers.
What do you dislike about the product?
I would like to see a streamlined strategy for using queues, public groups and custom record sharing. More importantly please work on the secondary skill based routing. Tried a new skill based routing with enhanced omni -channel but it didn't quite work.
What problems is the product solving and how is that benefiting you?
We have all customer related cases in Salesforce and it's easy to manage and help with customer needs.
Service Cloud offers many functionalities
What do you like best about the product?
The huge amount of possibilities like omni channel
What do you dislike about the product?
Few feature still not available in Lightning Experience
What problems is the product solving and how is that benefiting you?
Customer support is made easyJet, our agents can work efficiënter.
Great
What do you like best about the product?
We can manage more cases in less time with the correct case management
What do you dislike about the product?
At This moment all is working great with service cloud
What problems is the product solving and how is that benefiting you?
All questions about our first level services
Great experience and customization
What do you like best about the product?
One of the great things about using service could is it's customozability. Core functions lay a great foundation but then within service cloud I am able to cater and build out as needed for my organization to meet everyone's needs.
What do you dislike about the product?
Some of the custom object data limits to get in the way in terms of customer fields allowed. However this also in turn is a good thing making me re-evaluate and clean up the environment.
What problems is the product solving and how is that benefiting you?
It is solving our internal communication and tracking. By using services cloud we are having all teams working in the same environment and they are able to pull information input by other teams when needed.
360 View the bomb!
What do you like best about the product?
It truly is a 360 view of your customer!
What do you dislike about the product?
There is nothing really that I dislike it checks all the boxes!
What problems is the product solving and how is that benefiting you?
The ability to capture different aspects of information in one place.
Reviewing the service cloud
What do you like best about the product?
Specialized in customer management and currently reviewing from the perspective of improving the efficiency of the customer service team using AI.
What do you dislike about the product?
It is still under consideration for introduction, but the price is a bit high, making it difficult to calculate ROI.
What problems is the product solving and how is that benefiting you?
Specialized in customer management and currently reviewing from the perspective of improving the efficiency of the customer service team using AI.
Best CRM for Sales and service
What do you like best about the product?
The solution is simples, well integrated and has many APIs.
What do you dislike about the product?
Nothing. I like everything about this product.
What problems is the product solving and how is that benefiting you?
Helps us to increase selling and helps our customer services.
Service Cloud for customers
What do you like best about the product?
case management and Einstein AI for quick case resolution
What do you dislike about the product?
License costs and access management for small businesses
What problems is the product solving and how is that benefiting you?
Getting a chance to listen to our customers and getting back to them with resolution on time
Don’t miss a detail!
What do you like best about the product?
Salesforce Cloud ensures you will get a complete picture of your customer everytime. There is no better solution to make sure you are getting a complete view of your customer everytime
What do you dislike about the product?
At times it's a a lot of clicking but it gets better as you get used to it
What problems is the product solving and how is that benefiting you?
It allows us to have a central hub for how they are interacting with all ends of our business to make sure we aren't duplicating efforts and making for a poor experience.
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