Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is Great
What do you like best about the product?
It's highly customizable to whatever your business model may be.
What do you dislike about the product?
Some of the limitations around viewing and modifying things related to Service Cloud, like email messages.
What problems is the product solving and how is that benefiting you?
It makes reporting and gaining insight into what our customers contact is about very easy.
Long time ServiceCloud User!
What do you like best about the product?
Enhancements to Case Management and integration with Slack has been a game changer.
What do you dislike about the product?
Data cleanup needed due to tech debt with older implementations.
What problems is the product solving and how is that benefiting you?
Brings information from multiple SoRs into one place for our Agents.
Amazing employee experience
What do you like best about the product?
Service console. Maximizing productivity
What do you dislike about the product?
Easy to configure gives possibility to overcomplicate things
What problems is the product solving and how is that benefiting you?
Self service
Excellent!
What do you like best about the product?
Salesforce service is the industry leader in providing excellent services.
What do you dislike about the product?
Nothing, it's a great product! I love using Salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Customer service
Service Cloud
What do you like best about the product?
Usability and possibility to scale up easily
What do you dislike about the product?
I can say I'm overall very happy with Service
What problems is the product solving and how is that benefiting you?
Managing dirrerent teams in dinferrent locations
Helping Customers
What do you like best about the product?
Ability for service reps to be freed up to better help customers
What do you dislike about the product?
Nothing at this moment that I can think of
What problems is the product solving and how is that benefiting you?
Routing new cases to appropriate agents
Salesforce cases for client support
What do you like best about the product?
Email to case, case routing, auto response rules help route cases to the correct queues.
What do you dislike about the product?
Ease of case creation, case routing and integrating with Agentforce ai
What problems is the product solving and how is that benefiting you?
Client support, financial products support
Service cloud Overview
What do you like best about the product?
The overall Omnichannel experience and customer 360
What do you dislike about the product?
Inability to customize social service injections. Sprout is a good tool but could be more native
What problems is the product solving and how is that benefiting you?
Case management and service got recently
Best in Service on the Service Cloud
What do you like best about the product?
Salesforce Service Cloud allows our 24/7/365 client services organization to help high profile clients efficiently and knowledgeably!
What do you dislike about the product?
I do not have any pieces of Servicr Cloud that I dislike.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is developing around the Omni Channel Supervisor to make that experience more user friendly.
Service cloud
What do you like best about the product?
Helps service customers better and faster
What do you dislike about the product?
More improvements needed for service cloud
What problems is the product solving and how is that benefiting you?
Solving customer Service
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