Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The only solution I would consider
What do you like best about the product?
The amazing customization and integration options
What do you dislike about the product?
Entitlement processes are too complicated to set up
What problems is the product solving and how is that benefiting you?
It's our support engineer interface to all customer cases
Service cloud reduces cycle time to service customers
What do you like best about the product?
Service Cloud has made it possible to close cases much more quickly. With the addition of Agent Force on Service Cloud, I expect the speed and accuracy of case resolution to increase significantly, potentially by three times, and to be available around the clock.
What do you dislike about the product?
Sometimes, a significant amount of data integration is required, which often leads to more coding.
What problems is the product solving and how is that benefiting you?
Helping my users to solve cases faster
Service is greatest!
What do you like best about the product?
Service cloud is the place where you can see everything in a single pain of glass. Customer information case history, chat history, etc. Being able to use AI features to help speed up the resolution takes it to next level.
What do you dislike about the product?
There's nothing I can play right now that would make me just like this product
What problems is the product solving and how is that benefiting you?
Case deflection and self service has helped us drive down the need to add additional people.
I love service cloud
What do you like best about the product?
The case management and the omni channel
What do you dislike about the product?
There is nothing i dislike about the platform
What problems is the product solving and how is that benefiting you?
There is nothing that the platform does not do
Great solution to tackle diverse service challenges
What do you like best about the product?
The tools to tackle diverse service challenges and the opportunity to grow with it.
What do you dislike about the product?
Would be great when it would come right away with Einstein features.
What problems is the product solving and how is that benefiting you?
Working with cases coming in from multiple channels.
It was so amazing and insightful into the endless possibilities
What do you like best about the product?
How it gives you so much capabilities that no other service cloud is providing at the moment
What do you dislike about the product?
Sometimes having so much to learn can be daunting. It would be nice to have courses that teach you step by step
What problems is the product solving and how is that benefiting you?
It's handling all our call center operations. We're implementing as we speak so stay tuned
The best way to manage your cases
What do you like best about the product?
How easy it is to follow and measure your cases
What do you dislike about the product?
Difficult question, but I think it could improve its interface a bit.
What problems is the product solving and how is that benefiting you?
The history of the cases, the clients' history, and measuring the evaluation of the service agents
Easy case and issue management
What do you like best about the product?
Easy to use for our service team with the ability to track 360 data and layer on AI. Lots of case native features. Great issue management data model that is native now!
What do you dislike about the product?
Make approval processes easier to use as they seem to be over engineered.
What problems is the product solving and how is that benefiting you?
Case management, issue management, bug tracking, incident management, knowledge articles, digital engagement such as chat and SMS, and AI.
Best service cloud
What do you like best about the product?
All the features are spot on and exactly.what I need.
What do you dislike about the product?
It's slow at times.its not upto the speed level of current generation
What problems is the product solving and how is that benefiting you?
Sales and forecasting.
Best Customer Service platform
What do you like best about the product?
Pre-built use cases, features and apps we can use
What do you dislike about the product?
Not gully customization on the chat layout
What problems is the product solving and how is that benefiting you?
Help to resolve complex issues with customers
showing 1,211 - 1,220