Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Amazing
What do you like best about the product?
I love the new Service Agents that helps service reps save time and help more of their customers.
What do you dislike about the product?
I love most things but I think creating bots might be a little easier. But I think that's all going to change with Agentforce
What problems is the product solving and how is that benefiting you?
Service Cloud solves keeping track of all of the cases from incident creation to resolution.
E-mail to case
What do you like best about the product?
The email to case feature was a game changer where we were able to eliminate tools in our journey and centralized everything within salesforce
What do you dislike about the product?
Nothing up to now. I'm still new user. But if the rest brings as much value as what we got with email to case, I'm sure I'll be very happy about it
What problems is the product solving and how is that benefiting you?
With email to case all the data is easily accessible trough one tool
Service Cloud is Awesome
What do you like best about the product?
Full featured offering for customer support.
What do you dislike about the product?
Nothing. I think Service Cloud is great.
What problems is the product solving and how is that benefiting you?
Enables our support staff to efficiently solve problems for clients
All-Around Excellence in Customer Service
What do you like best about the product?
Salesforce Service Cloud efficiently manages customer inquiries, routes them to the right agents, provides a centralized knowledge base, leverages AI for automation, integrates with other tools, and supports mobile access.
What do you dislike about the product?
I actually like everything about Salesforce Service Cloud!
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud streamlines customer inquiries, integrates multiple communication channels, automates tasks, provides a knowledge base, and offers analytics, enhancing overall service efficiency and satisfaction.
We use service cloud in our organization to handle all the customer cases and service
What do you like best about the product?
Customer engagement. We use service cloud for all our software product customer service
What do you dislike about the product?
Nothing so far. All going good..........
What problems is the product solving and how is that benefiting you?
Entitlement and Asset
Architect
What do you like best about the product?
I love Service cloud for many reasons
1.omni channel
2.Case management becomes super easy
3. Creating cases just via web or email
1.omni channel
2.Case management becomes super easy
3. Creating cases just via web or email
What do you dislike about the product?
Email to cases , more field mapping is needed
What problems is the product solving and how is that benefiting you?
Case management routing became easier
I love Salesforce Service App
What do you like best about the product?
How easy it is to use for field service and how it works with sales
What do you dislike about the product?
Nothing! It's amazing! It works exactly as expected
What problems is the product solving and how is that benefiting you?
Field service mobile and part inventory
The best customer service tool
What do you like best about the product?
The unified vision in the attention console.
What do you dislike about the product?
I would improve the omnichannel experience with voice and the rest of the channels.
What problems is the product solving and how is that benefiting you?
Unified vision and personalized attention
Salesclodu
What do you like best about the product?
Easy configuration, report, dashboards, setup
What do you dislike about the product?
No code version. It's a mainly problem for that
What problems is the product solving and how is that benefiting you?
Manage a lot of task and cases
Great tool for our org
What do you like best about the product?
One system to manage a case from start to finish
What do you dislike about the product?
We struggle with warm transfers on cases and the process to close a case seems too cumbersome
What problems is the product solving and how is that benefiting you?
One ecosystem for case management. Much more advanced than a shared email inbox
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