Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud
What do you like best about the product?
Helping customers with the issues their facing. Tracking which issues are common and document fixes on the cases
What do you dislike about the product?
Easy to use with the console view. Good at assigning to agents who can work on the issues
What problems is the product solving and how is that benefiting you?
We use service cloud with experience cloud to get complaints from customers. Sp we can help customers fix the issues they're fixing and assign to an expert
Servicecloud makes services much easier.
What do you like best about the product?
How easy it is to use and how it organizes data.
What do you dislike about the product?
Nothing! It's great, bit of a learning curve.
What problems is the product solving and how is that benefiting you?
Makes it easier to engage with customers for support
Easy to use
What do you like best about the product?
360 customer experience: everything in one place
What do you dislike about the product?
User interface could be modernised a bit
What problems is the product solving and how is that benefiting you?
Customer complaints, product reviews, engagement
Service cloud is the best
What do you like best about the product?
It has improved our operational teams overall efficiency by over 80%. That's just with out of the box basic features. Can wait to see how much more we can deliver for our teams in the future.
What do you dislike about the product?
Limited amount of self service actions without admin certification
What problems is the product solving and how is that benefiting you?
Self service reporting and dashboard creating.
Great Customer Experience
What do you like best about the product?
Allow you to engage with yout customers in a very efficient And agile way!
What do you dislike about the product?
Nothing, it's a great tool! Very usefull to Manager your business.
What problems is the product solving and how is that benefiting you?
Improving Customer experience
Organized Easy setup, onboarding training required
What do you like best about the product?
Just unbelievably easy once it's setup and running. A team to help build and guide the setup is absolutely necessary, but not overly difficult
What do you dislike about the product?
Initial Setup can be complex for some but help is available
What problems is the product solving and how is that benefiting you?
Customer service questions and issues. Ease of providing quick 360 support for the customer
Service cloud
What do you like best about the product?
It's one place to provide customer journey for the agents with low level coding and with this new agentforce , it's going to benifit while reducing time
What do you dislike about the product?
Nothing as such..it's really nice to work on service cloud
What problems is the product solving and how is that benefiting you?
It's providing platform for agent
Best product for all your service needs
What do you like best about the product?
The convenience and eas of use of the product
What do you dislike about the product?
Nothing stands out at this time. It is a well built product
What problems is the product solving and how is that benefiting you?
It helps to have a centralized and easy to use location
Future of Finsrv
What do you like best about the product?
The automation and registration in the cloud
What do you dislike about the product?
The cost of hiring and training staff to develop on the cloud.
What problems is the product solving and how is that benefiting you?
We are able to lower our physical agent count
Top cloud
What do you like best about the product?
Easy to use and value added fast........
What do you dislike about the product?
Sometimes conplex to integrate voice....
What problems is the product solving and how is that benefiting you?
Solve faster
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