Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Service Cloud for customer service
What do you like best about the product?
Service cloud CRM capabilities are the best
What do you dislike about the product?
There are not much things to dislile about it
What problems is the product solving and how is that benefiting you?
providing data model for marketing cloud
Love service cloud
What do you like best about the product?
Service cloud works great for us for handling inbound customer cases and allows the team to easily prioritize followups
What do you dislike about the product?
It can be confusing for agents tk switch back and forth between apps
What problems is the product solving and how is that benefiting you?
Documentation requests, complaints, and cases
Amazing customer service platform
What do you like best about the product?
Sales and support data available at one single system
What do you dislike about the product?
Sometimes it's slow and have limitations
What problems is the product solving and how is that benefiting you?
Case routine and support success
Salesforce service cloud
What do you like best about the product?
Salesforce low code platform help us deliver fast
What do you dislike about the product?
Licenses are expensive. All the rest is good
What problems is the product solving and how is that benefiting you?
Mobile compatible
Great product, endless possibilities
What do you like best about the product?
The ease to customize, endless options to provide best case outcomes for end users and clients. Overall big fan a d lots of success with the product
What do you dislike about the product?
Some of the consumption based pricing, not many negatives
What problems is the product solving and how is that benefiting you?
Using as full ERP for business, providing many different company functions
Love service cloud
What do you like best about the product?
I like how easy to get things stood up. Once you understand queues using tools like Omni is super easy
What do you dislike about the product?
It's pretty expensive at list price but once you factor in the cost of developing the solutions for other tools it's way cheaper
What problems is the product solving and how is that benefiting you?
We can report ok icidents and manage problems at scale
Data harmonization
What do you like best about the product?
Ability to harmonize data all into one place without have to go to multiple sources
What do you dislike about the product?
Tracking ability can be a little off. Room for improvement
What problems is the product solving and how is that benefiting you?
Salesforce service cloud is solving insights into campaign data
Easy access to customer history
What do you like best about the product?
Not having to work out of email, searching for customer history to get a sense of what I need to help resolve cases
What do you dislike about the product?
Sometimes security and staying logged in can be frustrating
What problems is the product solving and how is that benefiting you?
Organization of customer data and relationship history
Great Customer Serivce Tool
What do you like best about the product?
One stop shop for end to end management of the customer service workflow.
What do you dislike about the product?
The user interface could be simplified as well as perform a little better
What problems is the product solving and how is that benefiting you?
Customer service chat and case management
Great tool
What do you like best about the product?
The ability to connect everything. Love that it is evolving
What do you dislike about the product?
Nothing. It is a great tool. Connects all the data
What problems is the product solving and how is that benefiting you?
The ability to give agents access to phone calls, SMS and chat.
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