Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Financial Services Cloud improves our ability to serve our clients
What do you like best about the product?
Financial Services Cloud allows us to identify the intricate relationships between our client households, which was not possible in our previous integration.
What do you dislike about the product?
Although FSC has done everything we've asked of it, the downside is the amount of additional development needed to get us there.
What problems is the product solving and how is that benefiting you?
Identifying intricate client relationships among households is key for our industry. The FSC relationship tree makes this possible. This benefits us by enabling us to understand family connections and understanding where future business opportunities lie.
Straight forward easy to understand user experience
What do you like best about the product?
The interconnected way all of the tools work together and speed to which reps can respond to customers.
What do you dislike about the product?
We really have not identified things we do not like but linking intergrations have been a hurdle.
What problems is the product solving and how is that benefiting you?
Allows us the opportunity to connect the back and from office together.
Easy to implement and maintain
What do you like best about the product?
The implementation and maintenance is super easy. You can automate the repeating stuff.
Helps employees to be productive.
Helps employees to be productive.
What do you dislike about the product?
Nothing as such in my knowledge. Customizing has been pretty smooth
What problems is the product solving and how is that benefiting you?
Case assignment, automating
Service Cloud: The Software That Fits Like a Tailored Suit
What do you like best about the product?
Service Cloud is an extremely flexible product, customizable by all types of experts, both developers and admins. Our company, like a tailor, crafts solutions based on the client's needs, leveraging all the tools that Service Cloud provides.
What do you dislike about the product?
The sharing visibility of the product object needs more work; currently, we can't manage private sharing.
What problems is the product solving and how is that benefiting you?
Connect the customer with the support, for an immediate resolution of every issue
Solid solution
What do you like best about the product?
Able to get fast answers when I need them
What do you dislike about the product?
I do not have a least favorite feature of service cloud
What problems is the product solving and how is that benefiting you?
It's allowing me to find solutions as I need them.
A single unified Customer Service Agent
What do you like best about the product?
Case routing automation and mobile app support
What do you dislike about the product?
High cost is too prohibitive. The cost becomes very difficult for us to justify its usages.
What problems is the product solving and how is that benefiting you?
We are using SalesForce Service cloud in conjunction with SalesForce CRM
Salesforce Product Manager for Automotive Parts and Service
What do you like best about the product?
It is intuitive and enables my field managers to manage their customer cases while also getting a holistic 360 view of the customer
What do you dislike about the product?
There are no features I dislike at this time
What problems is the product solving and how is that benefiting you?
Keeping a full view of the customer while automating case and contact management across all teams
Reviwing this helpful friend of mine
What do you like best about the product?
Its so good, my customers are getting A grade service once we switched to Service Cloud
What do you dislike about the product?
Its amazing, no issues so far my customers are happy ans so am i
What problems is the product solving and how is that benefiting you?
Letting my customer do self service and help themselves
Development purpose
What do you like best about the product?
You can find real examples to use that for development purpose
What do you dislike about the product?
Some default options are giving troubles
What problems is the product solving and how is that benefiting you?
Sometimes we are getting error notices from our customer and using service cloud for this
The best tool that is available to quickly address, solve customer queries.
What do you like best about the product?
Easy to use, customization capabilities.
What do you dislike about the product?
Requires highly skilled team to maintain the platform
What problems is the product solving and how is that benefiting you?
Easily routing the customer cases to the right team
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