Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud always delivers!
What do you like best about the product?
I love how Service Cloud can pull all customer data together and work with the full Customer 360 to help make informed service decisions and customer experiences. I also love the external integrations we have in place with tools like Slack, Tableau, and other tools
What do you dislike about the product?
Sometimes there is so much possible that it's hard to figure out what's the best feature to implement next to move the needle.
What problems is the product solving and how is that benefiting you?
Helping us manage our overall customer journey from implementation to ongoing support and growth
Great tool for CS
What do you like best about the product?
The best part of Salesforce Swrvice Cloud is that I can see the history of the case all in one place
What do you dislike about the product?
Nothing comes to mind that I dislike about Service Cloud.
What problems is the product solving and how is that benefiting you?
I can keep track of the Customer Onboarding Case all in one place.
Seamless customer care experience
What do you like best about the product?
Strong cababilities for customization and automation
What do you dislike about the product?
Should be enhanced by an embed middleware like mulesost
What problems is the product solving and how is that benefiting you?
Case management and history
Service Cloud Brings All Information to Agents
What do you like best about the product?
The Console Apps such as Service Console that opens up records and related records in tabs and subtabs to reduce the amount of time in record switching.
What do you dislike about the product?
Lightning record page performance due to component loading time.
What problems is the product solving and how is that benefiting you?
Pull in Account, contact, Service contacts, Assets andv work orders for agents to take quick glance and help customers with informed actions.
A fantastic platform for service users
What do you like best about the product?
One single place to store everything! I love being able to find every case.
What do you dislike about the product?
Not much tbh, its a great tool that i would always recommend
What problems is the product solving and how is that benefiting you?
Storing customer conplaints in a single place
Best customer experience platform
What do you like best about the product?
It is easy to use, and fast to set up! Great
What do you dislike about the product?
Nothing much, sometimes it's abit hard to build flows.
What problems is the product solving and how is that benefiting you?
We have a high load of customer enquiries and we use this to respond.
We implement service cloud for customers and have seen the benefits
What do you like best about the product?
It is very cuatomizable. You can have more workflows
What do you dislike about the product?
It already has the basic functionalities
What problems is the product solving and how is that benefiting you?
It's solving the speed of response and troubleshooting cases
Comprehensive Customer Service with Marketing Insights
What do you like best about the product?
As a marketer I love service cloud's ability to provide a 360-degree view of the customer, enabling personalized marketing strategies that resonate more deeply with the audience. By integrating customer service data with marketing efforts, it becomes easier to understand customer needs and behaviors, allowing for more targeted and effective campaigns. The AI-driven insights and automation features help identify trends and customer pain points, which can be addressed through tailored marketing messages and proactive service solutions. This not only improves customer satisfaction but also fosters loyalty, ultimately driving better marketing ROI.
What do you dislike about the product?
There's a big learning curve on this and other salesforce products so it's not easy to get started
What problems is the product solving and how is that benefiting you?
There always been a lack of alignment and seamless communication between marketing and customer service teams. With Service Cloud, we can gain access to valuable customer service data, such as common inquiries, feedback, and support case histories.
This app helped our Trust division organize their workflow and streamline efficiencies.
What do you like best about the product?
The ability to use Email 2 Case to help manage all email requests.
What do you dislike about the product?
Need more functionality to help the duplicate ticket issue
What problems is the product solving and how is that benefiting you?
We get so many email requests both internally and externally that the product helped streamline our processes.
Great
What do you like best about the product?
It's great with agentforce and prompt builder
What do you dislike about the product?
Cost of f the product is little high which need
What problems is the product solving and how is that benefiting you?
Benefiting resolving more case
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