Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Automation
What do you like best about the product?
The power of automation, and being able to speed up work on front end
What do you dislike about the product?
Need for more flexablity with picklist values
What problems is the product solving and how is that benefiting you?
Having information when on a call depending on input
Simple and scalable
What do you like best about the product?
The best part of Service Cloud is the ability to scale our operations with an easy to use tool, with amazing customization for our unique business needs
What do you dislike about the product?
While the experience translates easily from other clouds, the UI can feel out of date compared to other service vendors
What problems is the product solving and how is that benefiting you?
Service Clouds helps us to engage and solve issues with our customers, both internal and external. Solving issues is our #1 priority
Super Service
What do you like best about the product?
That I can leverage it for my end user AND my team!!the abilitybtonhave all types of service in one place b
What do you dislike about the product?
Nothing. Truly.i think that it is easy to use and easy to leverage.
What problems is the product solving and how is that benefiting you?
Able to automate queue assignments. Able to provide easy knowledge articles to help my team as well as put end user.
Everything is at the reach of a button!
What do you like best about the product?
Everything is at the reach of a button! Love how easy it's to navigate and access. My coworkers love it.
What do you dislike about the product?
It's a bit difficult at first but once you have the hang of it it's great!
What problems is the product solving and how is that benefiting you?
Client data profile. Helps us keep internal updates of clients and services received.
Makes customers feel happy after sales
What do you like best about the product?
The best aspect of Salesforce Service Cloud is its ability to deliver a 360-degree view of the customer, enabling seamless, personalized customer support. With powerful automation tools like case management, AI-powered Einstein Bots, and omnichannel routing, it ensures quicker resolution times and enhanced customer satisfaction. Its scalability, integrated knowledge base, and self-service options also empower teams to work efficiently, while analytics and reporting provide valuable insights to continuously improve service delivery. The overall flexibility and customization make it ideal for businesses of all sizes.
What do you dislike about the product?
One downside of Salesforce Service Cloud is its complexity, which can require significant time and resources for proper setup and customization. But once set up is done everything will be awesome
What problems is the product solving and how is that benefiting you?
Helping us to answer the customer queries on how our product works and how that keeps their internet secure
Never seen such technology conference
What do you like best about the product?
Information
Marketing
Knowledge sharing
Marketing
Knowledge sharing
What do you dislike about the product?
All us good. Salesforce is amazing.
Makes it easy for implementing
Makes it easy for implementing
What problems is the product solving and how is that benefiting you?
Case mgmt
User mgmt
User mgmt
Transformation
What do you like best about the product?
Using Service cloud has brought transformation within our company
What do you dislike about the product?
I would say the ability to customize based on own requirements
What problems is the product solving and how is that benefiting you?
Nothing yet
Service cloud is the best investment so far we made
What do you like best about the product?
It helps customer support made it easier with case management and queues so the team can identify priorities
What do you dislike about the product?
I have see a best side of it so I don't any dislikes at this point
What problems is the product solving and how is that benefiting you?
Customers can use knowledge base for issues which have a resolution identified
Cutting edge technology that puts experience first
What do you like best about the product?
Salesforce service cloud puts an empathetic and human center approach in its service cloud technology.
What do you dislike about the product?
Time to implementing in a regulated environment.
What problems is the product solving and how is that benefiting you?
Supporting the contact center for internal business customers and end client support.
Ledcor Service Cloud
What do you like best about the product?
Ability to track all of the services we provide to clients
What do you dislike about the product?
Hard to use, find it challenging to get other users on board
What problems is the product solving and how is that benefiting you?
Needed a way to track all the admin requests we get
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