Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Effective and efficient service cloud
What do you like best about the product?
Right clarity in the data maintenance and easy accrss
What do you dislike about the product?
Can get more AI feature infused. Looking forward for agentforce.
What problems is the product solving and how is that benefiting you?
Helps us cutdown the response time
Comprehensive solution for omni-channel customer support
What do you like best about the product?
Omni Channel, ease of integration with third-party systems, 360 view of customer
What do you dislike about the product?
Unable to create dependent global picklists
What problems is the product solving and how is that benefiting you?
Implemented various service channels such as email, chat, telephony, and self-service knowledge articles for faster customer support to increase loyalty.
End to end solution
What do you like best about the product?
Workforce management and Omni channel case routing
What do you dislike about the product?
I didn't see any downsides in service cloud
What problems is the product solving and how is that benefiting you?
Case management workforce management
Service game changer product
What do you like best about the product?
On the core platform and collaborative features
What do you dislike about the product?
Assignment rules are too basic to implement complex assignment rules
What problems is the product solving and how is that benefiting you?
Productivity !!
Efficient and Useful
What do you like best about the product?
It's efficiencies and automation really make it stand out.
What do you dislike about the product?
Nothing to report here as far as dislikes.
What problems is the product solving and how is that benefiting you?
Tracking and managing customer cases to ensure timely resolution and customer satisfaction.
Service cloud is amazing
What do you like best about the product?
Its customer service portals and automations
What do you dislike about the product?
Nothing of that sort but it can have more automations
What problems is the product solving and how is that benefiting you?
Customer service and case management
Service Cloud for Agents
What do you like best about the product?
Great product which includes lots of features like entitlements and milestones, omnichannel
What do you dislike about the product?
The learning curve for new Uses can be a challenge. But this is made easier with trailhead
What problems is the product solving and how is that benefiting you?
Service cloud helps me with case deflection and helping agents
A well rounded solution
What do you like best about the product?
We can serve our customers at all revenue levels in one platform.
What do you dislike about the product?
Dev work is costly and should all be done by in house employees who have been certified by Salesforce.
What problems is the product solving and how is that benefiting you?
Agentforce looks to be an instream solution that should make dev work less time consuming
Customer Service Team process streamline
What do you like best about the product?
Being able to see all interactions in one place and monitoring usage
What do you dislike about the product?
I think there's always room for improvement with anything.
What problems is the product solving and how is that benefiting you?
Clear and daily interaction with customers while ensuring information is accessible to necessary teams
Service console is amazing and really useful i believe
What do you like best about the product?
Its transcripting feature to tell leader or manager whats the context of the issue
What do you dislike about the product?
Cosibg and multiple license merge to integrate
What problems is the product solving and how is that benefiting you?
Its consolidating issues at one place for us
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