Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud has been an amazing experience which is super user friendly.
What do you like best about the product?
Connecting sales and service data and getting a customer 360
What do you dislike about the product?
Configuration and custom fields can be a bit time consuming to develop.
What problems is the product solving and how is that benefiting you?
Helping drive csat
Great Product
What do you like best about the product?
Service Cloud is so easy to set up and start using. So many default functions that makes it so easy. Time to market is unrivaled.
What do you dislike about the product?
Biggest dislike is the problem with emails and org wide default emails. Also that some custom build is required when handling more email adressen.
What problems is the product solving and how is that benefiting you?
Easy to use and accurat data from users
A must have for service industry
What do you like best about the product?
Service console which gives you everything there only
What do you dislike about the product?
There is. Nothing which i dislike about service cloud
What problems is the product solving and how is that benefiting you?
Helping service agents to manage the cases
Very user friendly and customizable.
What do you like best about the product?
Able to plug in multiple streams of data sets.
What do you dislike about the product?
So far haven't ran into anything I dislike.
What problems is the product solving and how is that benefiting you?
Providing quick access to our member services team to find answers to questions members have.
Service Cloud helpfulness
What do you like best about the product?
Helps our team with case management efficiencies.
What do you dislike about the product?
Initially, it's complicated to set up the workflows.
What problems is the product solving and how is that benefiting you?
Helps us collect data on customer issues and act on them.
Collaboration the service cloud with slack
What do you like best about the product?
New features we do not have through slack are bringing new selling points to our business in the collaboration with slack through service cloud which we do currently use.
What do you dislike about the product?
Some of the integrations with vonage service cloud voice.
What problems is the product solving and how is that benefiting you?
How agents react with customers to resolve issues.
I worked SF service cloud many times to my customers. They loved features as a omni-channel etc
What do you like best about the product?
Omni-channel, possibility to connect it with IVR and SCV. Service console and intuitive environment
What do you dislike about the product?
Sometimes m customers was losted with case escalation rules
What problems is the product solving and how is that benefiting you?
Effective case routing cia omni-channel, queues logic, knowledge base with translation, omni-supervisor console, email composer
Service cloud is great
What do you like best about the product?
What I like best about Salesforce Service Cloud is its robust customization options and seamless integration with other systems. As a developer, I appreciate how easily I can tailor the platform to meet specific business needs, thanks to its flexibility and powerful APIs. The intuitive user interface makes it easier to manage customer interactions, and the automation features streamline workflows, boosting efficiency. Overall, it’s a comprehensive solution that enhances both productivity and customer satisfaction.
What do you dislike about the product?
What I dislike about Salesforce Service Cloud is that its learning curve can be steep, especially when dealing with more complex configurations and customizations. While the platform is highly customizable, some of the advanced features require significant technical expertise, which can be time-consuming to implement. Additionally, the pricing structure can become costly as you scale, especially with the need for add-ons and premium features.
What problems is the product solving and how is that benefiting you?
It's solving how to automate business. Salesforce Service Cloud is solving the challenge of managing and streamlining customer interactions across multiple channels. It centralizes communication, making it easier to track and resolve customer issues efficiently, regardless of whether they come through phone, email, or social media. For me as a developer, the platform’s automation capabilities, like case routing and AI-driven support, reduce manual tasks and improve response times. This not only boosts customer satisfaction but also allows me to focus on more complex development tasks, increasing overall productivity.
Director of sales and marketing
What do you like best about the product?
It optimizes by operations and services and helps us accelerate supper
What do you dislike about the product?
It is a little bit expensive which can be a barrier for some.
What problems is the product solving and how is that benefiting you?
Keeping customers happy and resolving issues promptly
The service with salesforce is amazing
What do you like best about the product?
Is good not have all information of our customers in one place
What do you dislike about the product?
It is important have a good rules for all profiles
What problems is the product solving and how is that benefiting you?
Filling up all questions of our customers
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