Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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21st century solution
What do you like best about the product?
Service-focused solutions that are ready to use and require little to no coding.
What do you dislike about the product?
Nothing negative to report yet. Waiting to see the art of possible
What problems is the product solving and how is that benefiting you?
Government cloud relationship management
Awesomly useful
What do you like best about the product?
Easy to implement with easy customization
What do you dislike about the product?
Not anything yet that is dislikable on service cloud
What problems is the product solving and how is that benefiting you?
Customer support
A wholistic platform for anything related to Service bU
What do you like best about the product?
Case and Activity planning becomes easily configured as per need
What do you dislike about the product?
Maps are basic as compared to google maps
What problems is the product solving and how is that benefiting you?
Managing case customises service basis product
Kudos to Service Cloud
What do you like best about the product?
Usabilitu , scalability and omni channel
What do you dislike about the product?
I wish Salesforce would allow for more drop down features so we could standardize our data a little easier.
What problems is the product solving and how is that benefiting you?
Servicing the agents and the flows we build are really benefiting the users
Service Cloud with Agentforce is the next frontier of service excellence
What do you like best about the product?
Service automation with inbuilt AI and Agentforce will create a next generation experience for customer experience
What do you dislike about the product?
Mobile experience and flexibility to build your own UI
What problems is the product solving and how is that benefiting you?
Service excellence and new revenue generation
Service cloud automation
What do you like best about the product?
Salesforce Service Cloud boosts customer service with fast case resolution, automation, and AI-driven insights, improving efficiency, customer satisfaction, and support team collaboration.
What do you dislike about the product?
Some downsides of Salesforce Service Cloud include its high cost, complexity for beginners, and occasional performance issues. Customization can be overwhelming, and it requires ongoing maintenance.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves issues like slow response times, disjointed customer data, and manual processes. It benefits businesses by centralizing support, automating workflows, and improving customer satisfaction.
Easy to use and fun to learn
What do you like best about the product?
It's interactivity and intuitivity! I've had several people pick it up for the first time and they understood it quickly
What do you dislike about the product?
Omni channel needs more work. The channel redirection could use more modularity
What problems is the product solving and how is that benefiting you?
Automatic case creation and assignment
Easy to use
What do you like best about the product?
All the features to help reduce AHT for agents.
What do you dislike about the product?
There is nothing that I do not like. The trail heads are very helpful.
What problems is the product solving and how is that benefiting you?
Serving our customers faster in one application.
Salesforce Service Cloud - Making Customers Happy
What do you like best about the product?
Unlike anyother service and support product, Salesforce Service cloud it one in all solution for all of the service industry. it integrates all aspects of customers support into one product. the best part is ease of implementation , it's all plug and play and with out of box functionality it is ready to use.
What do you dislike about the product?
Mutiple channels integrations is bit complicated
What problems is the product solving and how is that benefiting you?
Service Cloud is used as main call center software of our entreporise. it helps us get customer feedback and let us solve their issues quickly. it provides knowledge management which helps us deflect cases easily.
Absolutely Amazing
What do you like best about the product?
Knowledge base and omni channel to support cases
What do you dislike about the product?
Configuration that we have do a lot to setup a process
What problems is the product solving and how is that benefiting you?
Getting all the accounts information for my each cases to generate the real time cases
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