Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Straight Forward Easy to Use & Impletement
What do you like best about the product?
Ease of Use, Solid Product, and Low Code
What do you dislike about the product?
Sometimes it can pain to really customize to your specific business needs
What problems is the product solving and how is that benefiting you?
Making it easier for our valued service reps to assist are client with thier everyday needs
Service Cloud for Hospitality
What do you like best about the product?
Service cloud has given us a way to connect all our different departments in one place to be able to assist our stores. This has been a game changer when it comes to providing service to our stores! Chat features make it easy for managers to connect to an agent or they can submit requests through the service catalog.
What do you dislike about the product?
I haven't found any downsides even after using for more than two years
What problems is the product solving and how is that benefiting you?
Our stores are now able to go to a single place for assistance with everything from IT Support to HR. They can quickly be routed to the correct agent when using the chat features and are able to search the knowledge base to try and fix their issues prior to submitting a ticket.
Fully Integrating All Salesforce Clouds
What do you like best about the product?
Provides us with a full 360 degree view of all our customer data and interactions in real time.
What do you dislike about the product?
Little to dislike. Looking forward to leveraging new products like Agentforce to tap into more of Service Cloud
What problems is the product solving and how is that benefiting you?
Automates much of our CA workflow and provides great reporting and dashboards
Incredible product
What do you like best about the product?
I love the versatility of the service platform
What do you dislike about the product?
Not enough of my clients rely on it. Too many clients still use service now and cannot be convinced that service cloud is a superior replacement
What problems is the product solving and how is that benefiting you?
Creates a channel for reps to submit patient assessments.
Service cloud is great!
What do you like best about the product?
We love service cloud! It has made a huge difference to our organization.
What do you dislike about the product?
I don't have any complaints about service cloud! We very much enjoy using it and find a lot of value.
What problems is the product solving and how is that benefiting you?
It makes it super easy to help our customers get the information that they need as quickly as they can
Rujuta feedback
What do you like best about the product?
Everything is good
I love how live agents chat bots and case management works.
I love how live agents chat bots and case management works.
What do you dislike about the product?
Nothing I think we can work on the UI experience
What problems is the product solving and how is that benefiting you?
Chatbot to solve customer cases
Service cloud use
What do you like best about the product?
The lighting layout improved the layout flexibility and we are still learning how to create a better user experience.
What do you dislike about the product?
Recommend out of box functionality and be sure to let customers know that more customization is not always good.
What problems is the product solving and how is that benefiting you?
Provides tools that better aid in compliance.
Simply the best
What do you like best about the product?
Seemless integration with all Salesforce products and the number of externals apps we can connect
What do you dislike about the product?
The limitations of the Salesforce platform like number of formula fields and the standard Salesforce reporting is poor
What problems is the product solving and how is that benefiting you?
It allow our company to continue offering customer success plans and support plans with great SLA improving our TSAs efficiency
So helpful in every day work
What do you like best about the product?
The AI agent help in the daily topic. The hints and the easy data flow from other platforms
What do you dislike about the product?
Sometimes you should learn in deep to do some small things. Takes time
What problems is the product solving and how is that benefiting you?
The client case resolution
Service Cloud is in a class by itself
What do you like best about the product?
Service Cloud enables agents to access all relevant customer data while interacting with customers in any channel.
What do you dislike about the product?
Newer features are often not very well documented
What problems is the product solving and how is that benefiting you?
The ability to see and interact with all a customer's activity across all channels in one place is a huge benefit.
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