Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud Rocks
What do you like best about the product?
I love how service cloud helps my users connect with our customers. This helps us take our business to the next level
What do you dislike about the product?
I dislike that there is some additional training that is needed for users to utilize this
What problems is the product solving and how is that benefiting you?
It is helping us keep a centralized location for our team to be able to help our customers.
Best partner to deliver exceptional customer experience
What do you like best about the product?
Service cloud has all we need to make our customer happy, our teams efficient and our Company profitable. Ai, process automation, 360 view, and we dont have to be tech expert to use it !
What do you dislike about the product?
Basically nothing - im just frustrated sometimes we did not get it sooner
What problems is the product solving and how is that benefiting you?
Case management efficiency, knowledge management, first call résolution
Case Management is excellent
What do you like best about the product?
Service cloud provides the best case management platform for our customers and our customer service team
What do you dislike about the product?
I wish the case functionality was available for other objects inside salesforce
What problems is the product solving and how is that benefiting you?
Service cloud in case management allows our team to track issues related to our accounts and contacts and provide insight on how to prevent future issues from happening
We love using sales cloud!
What do you like best about the product?
All of our data is now in one place so it is easy to find information quickly.
What do you dislike about the product?
Sometimes the views are different and we can't find the sales data for a customer 360
What problems is the product solving and how is that benefiting you?
It helps us have a more standardized approach.
Great tool for service
What do you like best about the product?
Chat, case management , reporting and dashboards
What do you dislike about the product?
Chat tool keeps changing and I've had to implement it over and over again
What problems is the product solving and how is that benefiting you?
Helping students with issues they are having with their courses and providing the ability to provide answers in a timely manner
Customer service success using service cloud
What do you like best about the product?
Service cloud has been extremely helpful for service teams. Case management, chatbots , Omni channel etc. are amazing at what they do.
What do you dislike about the product?
The plethora of products within service could is overwhelming to know and use.
What problems is the product solving and how is that benefiting you?
Service cloud has helped transform the customer service for our firm.
Awesome
What do you like best about the product?
Case management process and how to handle and create cases
What do you dislike about the product?
None service cloud handles all the service functionality accurately
What problems is the product solving and how is that benefiting you?
Complaint management
Great crm!
What do you like best about the product?
Business can all work on a single platform to improve experience!
What do you dislike about the product?
So many features we can implement , too little time
What problems is the product solving and how is that benefiting you?
Being able to see all activities related to that customer on one platform
Service cloud has a lot of us to close and resolve thousands of cases using a streamlined approach
What do you like best about the product?
I really love service cloud because it has allowed us to utilize cases within our company and provide a very strategic and streamlined approach to resolving customer issues.
What do you dislike about the product?
The issue isn't specific to service cloud it's mainly an issue with how the work was set up by the original salesforce admin.
What problems is the product solving and how is that benefiting you?
We have had the problem with not being able to track how we are resolving cases in a streamlined and a very well structured format. Service cloud has resolved this issue by allowing us to create a streamline approach when trying to create and resolve cases as well as being able to Use Omni channel to resolve cases via chat with customers.
Service cloud review
What do you like best about the product?
Service cloud is seamless and great for collaboration and cross team communication. Always reliable and easy to use! Customizability is also great!
What do you dislike about the product?
Sometimes setup and configuration can be quite complex or confusing. But I also am not an implementer so that could just be me
What problems is the product solving and how is that benefiting you?
Customer support, easy communication and documentation all in one area
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