Agentforce Service
Salesforce, Inc.External reviews
7,124 reviews
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A well rounded solution
What do you like best about the product?
We can serve our customers at all revenue levels in one platform.
What do you dislike about the product?
Dev work is costly and should all be done by in house employees who have been certified by Salesforce.
What problems is the product solving and how is that benefiting you?
Agentforce looks to be an instream solution that should make dev work less time consuming
Customer Service Team process streamline
What do you like best about the product?
Being able to see all interactions in one place and monitoring usage
What do you dislike about the product?
I think there's always room for improvement with anything.
What problems is the product solving and how is that benefiting you?
Clear and daily interaction with customers while ensuring information is accessible to necessary teams
Service console is amazing and really useful i believe
What do you like best about the product?
Its transcripting feature to tell leader or manager whats the context of the issue
What do you dislike about the product?
Cosibg and multiple license merge to integrate
What problems is the product solving and how is that benefiting you?
Its consolidating issues at one place for us
Service cloud has been an amazing experience which is super user friendly.
What do you like best about the product?
Connecting sales and service data and getting a customer 360
What do you dislike about the product?
Configuration and custom fields can be a bit time consuming to develop.
What problems is the product solving and how is that benefiting you?
Helping drive csat
Great Product
What do you like best about the product?
Service Cloud is so easy to set up and start using. So many default functions that makes it so easy. Time to market is unrivaled.
What do you dislike about the product?
Biggest dislike is the problem with emails and org wide default emails. Also that some custom build is required when handling more email adressen.
What problems is the product solving and how is that benefiting you?
Easy to use and accurat data from users
A must have for service industry
What do you like best about the product?
Service console which gives you everything there only
What do you dislike about the product?
There is. Nothing which i dislike about service cloud
What problems is the product solving and how is that benefiting you?
Helping service agents to manage the cases
Very user friendly and customizable.
What do you like best about the product?
Able to plug in multiple streams of data sets.
What do you dislike about the product?
So far haven't ran into anything I dislike.
What problems is the product solving and how is that benefiting you?
Providing quick access to our member services team to find answers to questions members have.
Service Cloud helpfulness
What do you like best about the product?
Helps our team with case management efficiencies.
What do you dislike about the product?
Initially, it's complicated to set up the workflows.
What problems is the product solving and how is that benefiting you?
Helps us collect data on customer issues and act on them.
Collaboration the service cloud with slack
What do you like best about the product?
New features we do not have through slack are bringing new selling points to our business in the collaboration with slack through service cloud which we do currently use.
What do you dislike about the product?
Some of the integrations with vonage service cloud voice.
What problems is the product solving and how is that benefiting you?
How agents react with customers to resolve issues.
I worked SF service cloud many times to my customers. They loved features as a omni-channel etc
What do you like best about the product?
Omni-channel, possibility to connect it with IVR and SCV. Service console and intuitive environment
What do you dislike about the product?
Sometimes m customers was losted with case escalation rules
What problems is the product solving and how is that benefiting you?
Effective case routing cia omni-channel, queues logic, knowledge base with translation, omni-supervisor console, email composer
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