Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Excellent
What do you like best about the product?
Rich customer experience including case management and email messaging
What do you dislike about the product?
Governance limits keeps exhausting and sometimes the UI feels exhaustive
What problems is the product solving and how is that benefiting you?
Case management and order management
Service Cloud is awesome!!
What do you like best about the product?
The integration with FSC for financial services.
What do you dislike about the product?
I dislike the limited documentation available when integrating with tools like OmniStudio.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to provide better customer service to our customers through usage of objects like cases.
Expanding my Horizons with Service Cloud
What do you like best about the product?
Ability to give and share information with agents and customers.
What do you dislike about the product?
Unable to have live, on the fly communication.
What problems is the product solving and how is that benefiting you?
Quick and easy to use responses
One-stop shop for customer service data
What do you like best about the product?
Combining Servide Cloud and Sales Cloud allows our organization to get a holistic view of customer interactions pre- and post-sales
What do you dislike about the product?
Effort to migrate existing data from Zendesk to Service Cloud
What problems is the product solving and how is that benefiting you?
Having a holistic view of customer interaction with my company within one platform
Amazing product, increases service reps productivity
What do you like best about the product?
Omichannel routing, latest features, flexibility to support
What do you dislike about the product?
Its a bit expensive, performance limitations
What problems is the product solving and how is that benefiting you?
Team collaboration, agents feel more productive
Ease of access
What do you like best about the product?
Simplicity and intuitive. Streamline activities
What do you dislike about the product?
Expensive so difficult to justify rolling out globally
What problems is the product solving and how is that benefiting you?
Standardized processes
Optimise services based on the best experiences
What do you like best about the product?
It allows service agents to be super productive and context aware
What do you dislike about the product?
The license cost could be more rationalised
What problems is the product solving and how is that benefiting you?
Personalised customer experiences
Best Service management product
What do you like best about the product?
So easy to manage services through this platform.
What do you dislike about the product?
Nothing to dislike, our customers love it.
What problems is the product solving and how is that benefiting you?
Helps to manage customer complaints seemlessly
Service as should be
What do you like best about the product?
Right team working on right case at right time
What do you dislike about the product?
Nothing at all perfect experience I would strongly recommend
What problems is the product solving and how is that benefiting you?
Having appropriate team and appropriate escalation at right time
Service Cloud is the best
What do you like best about the product?
Service cloud makes case management easy.
What do you dislike about the product?
The amount of calls that it can take. Additionally, it can be costly to implement
What problems is the product solving and how is that benefiting you?
Management of user tickets, help desk for our users
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