Agentforce Service
Salesforce, Inc.External reviews
7,124 reviews
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External reviews are not included in the AWS star rating for the product.
Simply the best
What do you like best about the product?
Seemless integration with all Salesforce products and the number of externals apps we can connect
What do you dislike about the product?
The limitations of the Salesforce platform like number of formula fields and the standard Salesforce reporting is poor
What problems is the product solving and how is that benefiting you?
It allow our company to continue offering customer success plans and support plans with great SLA improving our TSAs efficiency
So helpful in every day work
What do you like best about the product?
The AI agent help in the daily topic. The hints and the easy data flow from other platforms
What do you dislike about the product?
Sometimes you should learn in deep to do some small things. Takes time
What problems is the product solving and how is that benefiting you?
The client case resolution
Service Cloud is in a class by itself
What do you like best about the product?
Service Cloud enables agents to access all relevant customer data while interacting with customers in any channel.
What do you dislike about the product?
Newer features are often not very well documented
What problems is the product solving and how is that benefiting you?
The ability to see and interact with all a customer's activity across all channels in one place is a huge benefit.
Service Cloud Rocks
What do you like best about the product?
I love how service cloud helps my users connect with our customers. This helps us take our business to the next level
What do you dislike about the product?
I dislike that there is some additional training that is needed for users to utilize this
What problems is the product solving and how is that benefiting you?
It is helping us keep a centralized location for our team to be able to help our customers.
Best partner to deliver exceptional customer experience
What do you like best about the product?
Service cloud has all we need to make our customer happy, our teams efficient and our Company profitable. Ai, process automation, 360 view, and we dont have to be tech expert to use it !
What do you dislike about the product?
Basically nothing - im just frustrated sometimes we did not get it sooner
What problems is the product solving and how is that benefiting you?
Case management efficiency, knowledge management, first call résolution
Case Management is excellent
What do you like best about the product?
Service cloud provides the best case management platform for our customers and our customer service team
What do you dislike about the product?
I wish the case functionality was available for other objects inside salesforce
What problems is the product solving and how is that benefiting you?
Service cloud in case management allows our team to track issues related to our accounts and contacts and provide insight on how to prevent future issues from happening
We love using sales cloud!
What do you like best about the product?
All of our data is now in one place so it is easy to find information quickly.
What do you dislike about the product?
Sometimes the views are different and we can't find the sales data for a customer 360
What problems is the product solving and how is that benefiting you?
It helps us have a more standardized approach.
Great tool for service
What do you like best about the product?
Chat, case management , reporting and dashboards
What do you dislike about the product?
Chat tool keeps changing and I've had to implement it over and over again
What problems is the product solving and how is that benefiting you?
Helping students with issues they are having with their courses and providing the ability to provide answers in a timely manner
Customer service success using service cloud
What do you like best about the product?
Service cloud has been extremely helpful for service teams. Case management, chatbots , Omni channel etc. are amazing at what they do.
What do you dislike about the product?
The plethora of products within service could is overwhelming to know and use.
What problems is the product solving and how is that benefiting you?
Service cloud has helped transform the customer service for our firm.
Awesome
What do you like best about the product?
Case management process and how to handle and create cases
What do you dislike about the product?
None service cloud handles all the service functionality accurately
What problems is the product solving and how is that benefiting you?
Complaint management
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