Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Amazing product
What do you like best about the product?
The product helps service professionals succeed.
What do you dislike about the product?
The hard work that is required to get it all to work well.
What problems is the product solving and how is that benefiting you?
Helps with tracking customer satisfation
Solution Architect
What do you like best about the product?
Skill base case assignment how it saves time
What do you dislike about the product?
Nothing working very well for us and our clients
What problems is the product solving and how is that benefiting you?
Saving time and cost and increasing performance
American addiction centers
What do you like best about the product?
We love using Salesforce service cloud at our company - it has so many features to customize and truly helps us perform our jobs quickly and efficiently
What do you dislike about the product?
I do not dislike anything about service cloud
What problems is the product solving and how is that benefiting you?
Salesforce service cloud allows us to customize everything we need
Setting up service cloud for agents
What do you like best about the product?
That we have several tools that let us build and customize what the customers need.
What do you dislike about the product?
At this moment everything that service cloud has fulfills all our clients needs.
What problems is the product solving and how is that benefiting you?
Maintain communication with the customers.
Customer interaction
What do you like best about the product?
Allows case management and queues. We use it to help customers resolve issues. It's integrated with sales cloud and provides a"an integrated view of customers
What do you dislike about the product?
Email limits and the communication to customers via email.
What problems is the product solving and how is that benefiting you?
Customer issues
Salesforce service Cloud
What do you like best about the product?
Quick to setup and very powerful to customize
What do you dislike about the product?
The ease of use and low code can mean that a strategy and direction is needed to avoid building a complex and coupled workflow
What problems is the product solving and how is that benefiting you?
Getting key metrics and analytics
Top tool for your daily stuff
What do you like best about the product?
Salesforce Service Cloud is an incredibly powerful tool designed to enhance customer service operations. It offers a comprehensive suite of features that streamline and optimize the way businesses interact with their customers.
Key Features:
Case Management: Service Cloud allows for efficient case tracking and resolution. Agents can easily manage customer inquiries, ensuring that no issue goes unresolved.
Omni-Channel Routing: This feature ensures that customer queries are directed to the right agent at the right time, improving response times and customer satisfaction.
Knowledge Base: The integrated knowledge base helps agents quickly find solutions to common problems, reducing the time spent on each case and improving overall efficiency.
Service Analytics: With robust analytics tools, businesses can gain insights into their service operations, identifying areas for improvement and making data-driven decisions.
Automation: Service Cloud offers automation tools that handle routine tasks, freeing up agents to focus on more complex issues.
Key Features:
Case Management: Service Cloud allows for efficient case tracking and resolution. Agents can easily manage customer inquiries, ensuring that no issue goes unresolved.
Omni-Channel Routing: This feature ensures that customer queries are directed to the right agent at the right time, improving response times and customer satisfaction.
Knowledge Base: The integrated knowledge base helps agents quickly find solutions to common problems, reducing the time spent on each case and improving overall efficiency.
Service Analytics: With robust analytics tools, businesses can gain insights into their service operations, identifying areas for improvement and making data-driven decisions.
Automation: Service Cloud offers automation tools that handle routine tasks, freeing up agents to focus on more complex issues.
What do you dislike about the product?
Nothing, it is very helpful like this!!!
What problems is the product solving and how is that benefiting you?
Help the cliente every day
Service Cloud
What do you like best about the product?
Usability and being able to create functionality for our stakeholders quickly and with reliable resource information.
What do you dislike about the product?
Wish there was more sandbox options to be able to build solutions for our executives to showcase the needs for cheaper pricing. Most if the time I have to show them before they buy.
What problems is the product solving and how is that benefiting you?
Internal HELPDESK & request center
Excellent
What do you like best about the product?
I like the flexibility and customizations of Salesforce service cloud. Using service cloud helps faster roll out
What do you dislike about the product?
Most features are good and I like them.
Cost aspect is some thing to look.
Cost aspect is some thing to look.
What problems is the product solving and how is that benefiting you?
Faster roll out of changes. Customer experience
Comprehensive and Scalable
What do you like best about the product?
Service cloud is one of the most vital tools in our Salesforce org. Our agents love the streamlined view provided in the Service Console view, the automation options, and customizations.
Service Cloud easily works with omni channel to route our email-to-case cases, digital engagement interactions, and service cloud voice calls.
Case visibility and management, at the agent and leadership level is a breeze via Service Cloud.
Service Cloud easily works with omni channel to route our email-to-case cases, digital engagement interactions, and service cloud voice calls.
Case visibility and management, at the agent and leadership level is a breeze via Service Cloud.
What do you dislike about the product?
Honestly, as a user turned admin, I do not have any negatives to share.
What problems is the product solving and how is that benefiting you?
It provides a streamlined, targeted, easy to navigate place for agents and leadership to work with customer interactions. It minimizes the fluff and is clearly developed with the unique work experience of customer support agents in mind. Our agents appreciate how it enables fewer clicks to accomplish their work.
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