Agentforce Service
Salesforce, Inc.External reviews
7,124 reviews
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Business Systems Analyst
What do you like best about the product?
I like how our customer data is at single place plus how are we supporting them through cases to fix their problem snd also get the data of it
What do you dislike about the product?
Sometimes there is a limit to history track the fields on the object which I dislike about it
What problems is the product solving and how is that benefiting you?
Fixing all our customer issues through cases and aldo selling our service products
Engagement tool with external partners
What do you like best about the product?
Very efficient and reliable way to build and monitor business real with external partners . Huge benefit its integration with other Salesforce clouds and aggressive roadmap to improve business.
What do you dislike about the product?
The pricing a little steep but WYSIWYG. More integrations out of the box with other tools would be great.
What problems is the product solving and how is that benefiting you?
Connecting with developer communities
Forward thinking!
What do you like best about the product?
Our company has build an AskMe platform to help our agents interact with customers.
What do you dislike about the product?
Admin struggles with some of the specialty fields that are unique to our org
What problems is the product solving and how is that benefiting you?
Helping organize our customers
Excellent
What do you like best about the product?
Rich customer experience including case management and email messaging
What do you dislike about the product?
Governance limits keeps exhausting and sometimes the UI feels exhaustive
What problems is the product solving and how is that benefiting you?
Case management and order management
Service Cloud is awesome!!
What do you like best about the product?
The integration with FSC for financial services.
What do you dislike about the product?
I dislike the limited documentation available when integrating with tools like OmniStudio.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to provide better customer service to our customers through usage of objects like cases.
Expanding my Horizons with Service Cloud
What do you like best about the product?
Ability to give and share information with agents and customers.
What do you dislike about the product?
Unable to have live, on the fly communication.
What problems is the product solving and how is that benefiting you?
Quick and easy to use responses
One-stop shop for customer service data
What do you like best about the product?
Combining Servide Cloud and Sales Cloud allows our organization to get a holistic view of customer interactions pre- and post-sales
What do you dislike about the product?
Effort to migrate existing data from Zendesk to Service Cloud
What problems is the product solving and how is that benefiting you?
Having a holistic view of customer interaction with my company within one platform
Amazing product, increases service reps productivity
What do you like best about the product?
Omichannel routing, latest features, flexibility to support
What do you dislike about the product?
Its a bit expensive, performance limitations
What problems is the product solving and how is that benefiting you?
Team collaboration, agents feel more productive
Ease of access
What do you like best about the product?
Simplicity and intuitive. Streamline activities
What do you dislike about the product?
Expensive so difficult to justify rolling out globally
What problems is the product solving and how is that benefiting you?
Standardized processes
Optimise services based on the best experiences
What do you like best about the product?
It allows service agents to be super productive and context aware
What do you dislike about the product?
The license cost could be more rationalised
What problems is the product solving and how is that benefiting you?
Personalised customer experiences
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