Agentforce Service
Salesforce, Inc.External reviews
7,124 reviews
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Lakshmana experience about Service Cloud
What do you like best about the product?
Creating cases and workfloe is best in Serivce cloud
What do you dislike about the product?
Salesforce can simplify the workflow mechanism
What problems is the product solving and how is that benefiting you?
Helpful to solve customer queries
Removed team from old legacy email system
What do you like best about the product?
I love the email-to-case feature in Salesforce. It helps me collect all data for better reporting and keeps my agents experience all in one place.
What do you dislike about the product?
That you can not color code certain fields
What problems is the product solving and how is that benefiting you?
It is supporting our corporate customers and travel agents with multiple communication channels
Principle Salesforce Architect
What do you like best about the product?
Service cloud as part if Health Cloud is integral to us enabling our members to be as healthy as possible
What do you dislike about the product?
It would be better if you supported MD Azure for things like OCR
What problems is the product solving and how is that benefiting you?
Help sicker members become healthier. Answer questions from brokers and providers
Community cloud
What do you like best about the product?
We use Salesforce communities for new hire documentation's and our company processes and for ticket submissions across the globe
What do you dislike about the product?
I think the pricing can be complex if we have ti add up more features specific to service cloud like bots live agents etc
What problems is the product solving and how is that benefiting you?
Mostly for case management and hosting our intranet documents
Amazing product
What do you like best about the product?
The product helps service professionals succeed.
What do you dislike about the product?
The hard work that is required to get it all to work well.
What problems is the product solving and how is that benefiting you?
Helps with tracking customer satisfation
Solution Architect
What do you like best about the product?
Skill base case assignment how it saves time
What do you dislike about the product?
Nothing working very well for us and our clients
What problems is the product solving and how is that benefiting you?
Saving time and cost and increasing performance
American addiction centers
What do you like best about the product?
We love using Salesforce service cloud at our company - it has so many features to customize and truly helps us perform our jobs quickly and efficiently
What do you dislike about the product?
I do not dislike anything about service cloud
What problems is the product solving and how is that benefiting you?
Salesforce service cloud allows us to customize everything we need
Setting up service cloud for agents
What do you like best about the product?
That we have several tools that let us build and customize what the customers need.
What do you dislike about the product?
At this moment everything that service cloud has fulfills all our clients needs.
What problems is the product solving and how is that benefiting you?
Maintain communication with the customers.
Customer interaction
What do you like best about the product?
Allows case management and queues. We use it to help customers resolve issues. It's integrated with sales cloud and provides a"an integrated view of customers
What do you dislike about the product?
Email limits and the communication to customers via email.
What problems is the product solving and how is that benefiting you?
Customer issues
Salesforce service Cloud
What do you like best about the product?
Quick to setup and very powerful to customize
What do you dislike about the product?
The ease of use and low code can mean that a strategy and direction is needed to avoid building a complex and coupled workflow
What problems is the product solving and how is that benefiting you?
Getting key metrics and analytics
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