Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Salesforce user!
What do you like best about the product?
Makes agent workflows easier, allows agents to focus on real work than busy tasks
What do you dislike about the product?
Too many different processes, features and it's hard to keep track some times.
What problems is the product solving and how is that benefiting you?
Self help and agent help
Service Cloud makes Service Automation trivial!
What do you like best about the product?
The best part of Service Cloud is the case automation! Every step of case management can be automated for a smoother experience.
What do you dislike about the product?
Email-to-case and legacy email handlers can be difficult to debug.
What problems is the product solving and how is that benefiting you?
Service cloud has eliminated the much of the need for manual case assignment and responses.
Love it
What do you like best about the product?
The simplicity and power of the tool, I could not recommend it more
What do you dislike about the product?
The look and feel of the lighting cloud could use a refresh
What problems is the product solving and how is that benefiting you?
Customer 360 view of the customer
Efficient and Reliable Tool for Customer Service Management
What do you like best about the product?
Salesforce Service Cloud provides a seamless and customizable experience for managing customer interactions. The omnichannel feature is extremely helpful, allowing my team to streamline communication across various platforms. I also appreciate the comprehensive reporting capabilities, which help drive informed business decisions
What do you dislike about the product?
Learning curve to implement it and omnichannel is a little bit complicated.
What problems is the product solving and how is that benefiting you?
Case management, for sure was the most complicated.
Very configurable, love the flexibility
What do you like best about the product?
Easy to configure to the needs of my client based on their current setup
What do you dislike about the product?
Pretty Expensive to add new licenses, so not easy to scale
What problems is the product solving and how is that benefiting you?
It streamlines our business process and ensures users follows the best path to complete service tasks
Admin
What do you like best about the product?
It works for my service team, would like to use it more
What do you dislike about the product?
Nothing that I can think of at this time
What problems is the product solving and how is that benefiting you?
Cases
Service cloud
What do you like best about the product?
Love the ease of use and free training that is offered
What do you dislike about the product?
The price. You have to add on individual products
What problems is the product solving and how is that benefiting you?
Single source of truth for customer information
Service Cloud test
What do you like best about the product?
With the service cloud I can serve my customers more efficiently
What do you dislike about the product?
Using the Service cloud I can not control my own schedule.
What problems is the product solving and how is that benefiting you?
With the service cloud I can track my customers' requests to resolve them more quickly.
Super easy and cool tool, service was my first approach with Salesforce
What do you like best about the product?
Is super easy to start, don't feel like you are lost
What do you dislike about the product?
The developer view is not the best view I was work, but no horrible
What problems is the product solving and how is that benefiting you?
We make a chat with live asistence on work hours to help the customers
Fantastic Experience
What do you like best about the product?
Salesforce Service Clous is very, very Good for best attends my customers!
What do you dislike about the product?
I like all features! This solution is fantastic.
What problems is the product solving and how is that benefiting you?
in approaching our customers and in speed and proactivity, increasing the efficiency of service.
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