Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud is great
What do you like best about the product?
Our team uses service cloud to manage cases for our program team. The approval processes and stage profession is very helpful.
What do you dislike about the product?
There are a lot of features that we haven't found use of just yet.
What problems is the product solving and how is that benefiting you?
It's helping us organize and track metrics related to our casework
Product manager
What do you like best about the product?
Automation: Automated case routing and other tools can help direct customer questions to the right person faster.
What do you dislike about the product?
There is nothing that I dislike about service cloud.
What problems is the product solving and how is that benefiting you?
It is helping members amd custome care advocates. We are able to serve our customers
Service cloud has been an integral part of solving many business problems
What do you like best about the product?
Service clouds flexibility is amazing. Service cloud allows for customization
What do you dislike about the product?
It can be a bit complex and difficult to navigate as a new admin.
What problems is the product solving and how is that benefiting you?
Managing customer queations
Good job
What do you like best about the product?
The customization ability that is available
What do you dislike about the product?
Reporting limitations that the platform has
What problems is the product solving and how is that benefiting you?
Workload management
Absolute Success
What do you like best about the product?
Salesforce Service Cloud excels in integrating customer data from multiple sources to provide a comprehensive view, enabling personalized and efficient service. Its automation and analytics features further enhance case management and performance tracking.
What do you dislike about the product?
Salesforce Service Cloud can be complex and require significant time and resources for implementation and customization.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves problems related to fragmented customer data and inefficient support processes by centralizing information and automating workflows, which enhances service quality and operational efficiency.
Great nonprofit with expandability and lots of features for nonprofits
What do you like best about the product?
The customizability of the case functions as well asadd-ons that can be added or not depending on your needs
What do you dislike about the product?
I wish the licensing were just part of the sales cloud license instead of an add-on
What problems is the product solving and how is that benefiting you?
Enabling nonprofits to service their constituents faster.
Transformative
What do you like best about the product?
Helps us drive a cutting edge service model
What do you dislike about the product?
Reporting is point in time, cannot trend easily.
What problems is the product solving and how is that benefiting you?
Common process
Great Flexibility, but High Costs and Complexity
What do you like best about the product?
Service Cloud offers great out-of-the-box features, making it easy and affordable to set up a customer support portal. Its flexibility with custom features and automation allowed us to meet all our support needs effectively.
What do you dislike about the product?
Salesforce Service Cloud can be expensive, complex to navigate, and may require coding for advanced customizations. It can also have performance issues and overwhelming features, with occasional slow support response.
What problems is the product solving and how is that benefiting you?
We manage HR cases and oversee the dealer portal for an automobile manufacturing company. All dealer accounts utilize Service Cloud to handle various types of requests.
Great Experience
What do you like best about the product?
We have been using Service Cloud for 8 years. I'm amazed with th customization capability.
95% of project requirements had a solutions !
95% of project requirements had a solutions !
What do you dislike about the product?
Some features has limit that cannot be extended like Promoted search terms. Sometimes we will have to build custom feature to by pass standard configuration because of that.
What problems is the product solving and how is that benefiting you?
We use Service Cloud for contact center between HR agents and employees.
Keep All in One Place
What do you like best about the product?
If you are using Salesforce, especially Sales Cloud, then keep it all in one place with Service Cloud which integrates seamlessly and provide everything you need.
What do you dislike about the product?
Limited defaults when using email to case.
What problems is the product solving and how is that benefiting you?
Tracks cases and approvals
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