Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Extremely complex queue capabilities
What do you like best about the product?
We are able to set up specific work flows by product family or product, each with different case opening requirements, case handling and milestones by priority. Service Cloud is extremely flexible.
What do you dislike about the product?
Sometimes we get too complex for our own good and Service Cloud says OK!
What problems is the product solving and how is that benefiting you?
Case management
Best case management
What do you like best about the product?
Complete tie-in to Sales Cloud Salesforce is the perfect solution for us.
What do you dislike about the product?
Would like to see better automated language detection for email to case.
What problems is the product solving and how is that benefiting you?
Case management and resolution
Best servicing tool
What do you like best about the product?
Service cloud just got all we need we just love it
What do you dislike about the product?
The price, it could be way. Cheaper no??
What problems is the product solving and how is that benefiting you?
Customer 360 contact and experience
Value for the money
What do you like best about the product?
The case management, Omni channel, and of course copilot
What do you dislike about the product?
Automation rules needs more upgrades and improvements
What problems is the product solving and how is that benefiting you?
Case deflection and case management
Powerful and flexible tool for service teams
What do you like best about the product?
Powerful tool that easily integrates with other tools
What do you dislike about the product?
Configuration can be difficult for those that are not product experts.
What problems is the product solving and how is that benefiting you?
Lots of problems for our various customers - very flexible to all businesses
Best customer experience with Service Cloud
What do you like best about the product?
I love that we can use case management to provide customer success, sales, onboarding and other departments with accurate measurements and health of clients.
What do you dislike about the product?
Email-to-case. I think it covers basic needs but troubleshooting isn't the most user friendly.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to track customer issues and provide a better and more efficient experiences for our clients.
Case Management
What do you like best about the product?
**Case Management**:
- Provides a structured way to track, manage, and resolve customer issues.
- Agents can prioritize and track cases, and collaborate with other departments for faster resolution.
- Provides a structured way to track, manage, and resolve customer issues.
- Agents can prioritize and track cases, and collaborate with other departments for faster resolution.
What do you dislike about the product?
To be honest I love it and I don't think I can say anything bad
What problems is the product solving and how is that benefiting you?
to help businesses manage customer support and improve overall customer satisfaction.
Good for start up
What do you like best about the product?
"We utilize Salesforce Service Cloud CX, and it has proven to be a great success for our team. By leveraging features such as chat and other customer experience (CX) tools, we've been able to enhance our interactions with customers through our customer success agents. This has significantly improved our ability to address customer needs in real time, and we've made notable progress in optimizing our service delivery and overall customer satisfaction."
What do you dislike about the product?
Nothing, there has been a great use of this product
What problems is the product solving and how is that benefiting you?
Customer communication
Wonderful Ticketing!
What do you like best about the product?
Keeping all of the info together in one place
What do you dislike about the product?
No complaints at all. Wonderful product
What problems is the product solving and how is that benefiting you?
Just really enjoy the product
Service Cloud
What do you like best about the product?
What I like best about Salesforce service cloud is the integration with CRM to get data like Contact, Account, etc.
What do you dislike about the product?
For Salesforce service cloud, I wish it automatically assigned tickets to the respective agent.
What problems is the product solving and how is that benefiting you?
It is helping us aggregate and link tickets with CRM data.
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