Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Organization of cases
What do you like best about the product?
That we can organize our case load, get metrics and see trends to inform improvements
What do you dislike about the product?
Email to case can be clunky and erroneous cases due to auto response is not handled well
What problems is the product solving and how is that benefiting you?
Spreading case load over resources, try first call resolution trends on case types
Best system to manage your customer service
What do you like best about the product?
Salesforce health cloud gives you all the tools you will need to give your customer white glove service. No other product can match service Kyle skills and capabilities.
What do you dislike about the product?
Service is what you make it. So if you don't have a well architect plan, it really can go sideways.
What problems is the product solving and how is that benefiting you?
My service called managers, relationships post sales
Service Cloud is a MUST HAVE
What do you like best about the product?
Omni-Channel, Knowledge, WebtoCase, Assignment Rules, and overall case management.
What do you dislike about the product?
Nothing! Salesforce is constantly improving!
What problems is the product solving and how is that benefiting you?
Patient Relations
unique solutions for unique industries
What do you like best about the product?
Service cloud offers solutions not found in other Salesforce instances that allow us to respond faster and more effectively with client concerns.
What do you dislike about the product?
I would be hard pressed to find issue with service cloud
What problems is the product solving and how is that benefiting you?
The knowledge base specifically transformed how our agents "fish for themselves" which improves response times and response accuracy even when on the phone.
This has been super helpful for our company!
What do you like best about the product?
How easy it is to cater to your specific needs
What do you dislike about the product?
No real complaints so far our experience has been good.
What problems is the product solving and how is that benefiting you?
This is going to solve our current process and we will have ticketing.
Service Cloud for Success!
What do you like best about the product?
I love how it creates a central place for customer cases and CS data
What do you dislike about the product?
I have no dislikes about the platform, its great!
What problems is the product solving and how is that benefiting you?
Central location for all customer data and case data
Service Cloud Review
What do you like best about the product?
Customization and consolidation of data through multiple channels
What do you dislike about the product?
In a large production org like nCino's, large amounts of data and can lead to 'occasional' longer load times.
What problems is the product solving and how is that benefiting you?
Streamlining Service related tasks using AI, custom apps and flows, drive User efficiency
The excellence of Service Cloud.
What do you like best about the product?
The service cloud has enabled us to unify and simplify our case management processes across various departments. Along with improved data visibility, we have also lowered support costs through case deflection.
What do you dislike about the product?
The licensing model does not easily support use for internal customers in a cost-effective way.
What problems is the product solving and how is that benefiting you?
Bringing together case management and knowledge.
An easy solution for mitigating issues!
What do you like best about the product?
There's such a plethora of ways to get agents notified to ensure happy customers and quick turnaround
What do you dislike about the product?
Nothing yet, so far we've had great success
What problems is the product solving and how is that benefiting you?
With so many ways to get support, it's made it easy for our agents to solve issues quickly with autonomy
Very effective
What do you like best about the product?
Learning from the panel their use cases was very helpful.
What do you dislike about the product?
Nothing, I thought the session was very well done.
What problems is the product solving and how is that benefiting you?
We are having trouble getting adoption and trust.
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