Agentforce Service
Salesforce, Inc.External reviews
7,127 reviews
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Transformative
What do you like best about the product?
Helps us drive a cutting edge service model
What do you dislike about the product?
Reporting is point in time, cannot trend easily.
What problems is the product solving and how is that benefiting you?
Common process
Great Flexibility, but High Costs and Complexity
What do you like best about the product?
Service Cloud offers great out-of-the-box features, making it easy and affordable to set up a customer support portal. Its flexibility with custom features and automation allowed us to meet all our support needs effectively.
What do you dislike about the product?
Salesforce Service Cloud can be expensive, complex to navigate, and may require coding for advanced customizations. It can also have performance issues and overwhelming features, with occasional slow support response.
What problems is the product solving and how is that benefiting you?
We manage HR cases and oversee the dealer portal for an automobile manufacturing company. All dealer accounts utilize Service Cloud to handle various types of requests.
Great Experience
What do you like best about the product?
We have been using Service Cloud for 8 years. I'm amazed with th customization capability.
95% of project requirements had a solutions !
95% of project requirements had a solutions !
What do you dislike about the product?
Some features has limit that cannot be extended like Promoted search terms. Sometimes we will have to build custom feature to by pass standard configuration because of that.
What problems is the product solving and how is that benefiting you?
We use Service Cloud for contact center between HR agents and employees.
Keep All in One Place
What do you like best about the product?
If you are using Salesforce, especially Sales Cloud, then keep it all in one place with Service Cloud which integrates seamlessly and provide everything you need.
What do you dislike about the product?
Limited defaults when using email to case.
What problems is the product solving and how is that benefiting you?
Tracks cases and approvals
Extremely complex queue capabilities
What do you like best about the product?
We are able to set up specific work flows by product family or product, each with different case opening requirements, case handling and milestones by priority. Service Cloud is extremely flexible.
What do you dislike about the product?
Sometimes we get too complex for our own good and Service Cloud says OK!
What problems is the product solving and how is that benefiting you?
Case management
Best case management
What do you like best about the product?
Complete tie-in to Sales Cloud Salesforce is the perfect solution for us.
What do you dislike about the product?
Would like to see better automated language detection for email to case.
What problems is the product solving and how is that benefiting you?
Case management and resolution
Best servicing tool
What do you like best about the product?
Service cloud just got all we need we just love it
What do you dislike about the product?
The price, it could be way. Cheaper no??
What problems is the product solving and how is that benefiting you?
Customer 360 contact and experience
Value for the money
What do you like best about the product?
The case management, Omni channel, and of course copilot
What do you dislike about the product?
Automation rules needs more upgrades and improvements
What problems is the product solving and how is that benefiting you?
Case deflection and case management
Powerful and flexible tool for service teams
What do you like best about the product?
Powerful tool that easily integrates with other tools
What do you dislike about the product?
Configuration can be difficult for those that are not product experts.
What problems is the product solving and how is that benefiting you?
Lots of problems for our various customers - very flexible to all businesses
Best customer experience with Service Cloud
What do you like best about the product?
I love that we can use case management to provide customer success, sales, onboarding and other departments with accurate measurements and health of clients.
What do you dislike about the product?
Email-to-case. I think it covers basic needs but troubleshooting isn't the most user friendly.
What problems is the product solving and how is that benefiting you?
Service Cloud allows us to track customer issues and provide a better and more efficient experiences for our clients.
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