Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Great experience so far!
What do you like best about the product?
It's a great way to help our experts talk to our customers. I love how it's continuing to evolve.
What do you dislike about the product?
Not much I can think of right now that I dislike about it.
What problems is the product solving and how is that benefiting you?
A centralized repo for our communication
Best software ever
What do you like best about the product?
It helps our experts assist our customers.
What do you dislike about the product?
The software is great but depending on the scope of change it can be difficult via git.
What problems is the product solving and how is that benefiting you?
Customer issues
Great Experience
What do you like best about the product?
Lots of new options to learn about, and many great experiences
What do you dislike about the product?
Very peoply, be prepared to be early for everything
What problems is the product solving and how is that benefiting you?
Still learning
Service cloud handles all leaps cs and cc
What do you like best about the product?
Integration with jira and ability to mine for example data
What do you dislike about the product?
We have issues where case loops are created
What problems is the product solving and how is that benefiting you?
Tracking and solving customer issues with multiple software systems
An excellent offering from an excellent platform
What do you like best about the product?
The amount of automation we are able to accomplish with flows and omnichannel
What do you dislike about the product?
There is a pretty noticeable learning curve for agents which increases reliability on agents for day to day operations.
What problems is the product solving and how is that benefiting you?
The efficiency of having tickets and calls router to agents where we were previously manually assigning work to agents
Service cloud success
What do you like best about the product?
We handle 100% of customer support and accounting support through service cloud. Without case management and routings, we wouldn't be able to support our 25K+ customers.
What do you dislike about the product?
Case routing could be improved somewhat.
What problems is the product solving and how is that benefiting you?
Handles all customer support and accounting questions. Keeps everything in 1 place.
Service Cloud Changed our Business!!!
What do you like best about the product?
for us the reporting is the best best part, having the ability to quickly make and run business reports has made it 1000000x easier to support our growing customer based
What do you dislike about the product?
sometimes the setup menus are a bit confusing.
What problems is the product solving and how is that benefiting you?
it allwos us to keep track of every time a customer calls us and have a way to track what customers are high maintenance and problematic
Easy to Track
What do you like best about the product?
Salesforce Service cloud is very user freindly and the customer service was very suportive and quick responces and we can export data and create resports and do the tasks with our requirement
What do you dislike about the product?
the time taking process is very high to include the data allocation
What problems is the product solving and how is that benefiting you?
This tool will improve our knowledge to integrate the live chat and email all built in ONE system. I think that's beyond amazing rather than having to navigate through multiple programs with multiple windows open.
Pros and Cons for Service Cloud
What do you like best about the product?
The best thing to have service cloud is the configurations are so easy it can be learned in just a week.
Having CTI is another best feature in our pocket which makes call connections easy and ease of integration makes it's interesting while working on it.
Having Knowledge objects makes support so Easy, As it's implementation is so easy, customer support has become so easy becuase of this.
Having CTI is another best feature in our pocket which makes call connections easy and ease of integration makes it's interesting while working on it.
Having Knowledge objects makes support so Easy, As it's implementation is so easy, customer support has become so easy becuase of this.
What do you dislike about the product?
Pre-configured reports and dashboards would have been useful as creating them is hectic task for me.
And for Macros,quick text I saw very less help is provided.
And for Macros,quick text I saw very less help is provided.
What problems is the product solving and how is that benefiting you?
NA
Efficient Customer Support
What do you like best about the product?
Streamlined case management, Knowledge Management, Ease of building Experience Cloud site using knowledge and case creation. Implementing self-service portal is very easy. It can easily be intergrated with other clouds.
What do you dislike about the product?
Customizations in salesforce service cloud is not easy. Customer support is not good.
What problems is the product solving and how is that benefiting you?
My orgnization is now able to manage cases very easily. Self-service portal and knowledge base has helped in case deflection. It has enabled our team to connect with customer through multiple channels such as web, email, and phone.
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