Agentforce Service
Salesforce, Inc.External reviews
7,127 reviews
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Amazing platform to streamline all aspects of operations
What do you like best about the product?
I specifically use service cloud and service cloud voice. We need to quickly scale our Call Center along with CRM for other operations teams and this has been the best experience.
What do you dislike about the product?
Nothing at this time I can point out as not liking.
What problems is the product solving and how is that benefiting you?
It's One area for customers and our company to use a resource for questions
Great tool for our users.
What do you like best about the product?
We can customize it to make it user friendly and our users are able to achieve their goals in an easy time.
What do you dislike about the product?
Hard implementation but once you get it going you're good.
What problems is the product solving and how is that benefiting you?
CRM and client database, making easy solutions for difficult problems.
360 view customer data via data cloud.
What do you like best about the product?
The premium connectors for integration to external system via data cloud.
What do you dislike about the product?
The service email to case is not available currently, would be great if is enabled.
What problems is the product solving and how is that benefiting you?
All the CRM related duties.
The ability to interact with the end users in all ways in one place is excellent
What do you like best about the product?
All customer data and interactions in one place
What do you dislike about the product?
I need to better learn the flow. Being new to salesforce, this will come
What problems is the product solving and how is that benefiting you?
Bringing all interactions to one place and being able to work with the customer on their current needa
Organization of cases
What do you like best about the product?
That we can organize our case load, get metrics and see trends to inform improvements
What do you dislike about the product?
Email to case can be clunky and erroneous cases due to auto response is not handled well
What problems is the product solving and how is that benefiting you?
Spreading case load over resources, try first call resolution trends on case types
Best system to manage your customer service
What do you like best about the product?
Salesforce health cloud gives you all the tools you will need to give your customer white glove service. No other product can match service Kyle skills and capabilities.
What do you dislike about the product?
Service is what you make it. So if you don't have a well architect plan, it really can go sideways.
What problems is the product solving and how is that benefiting you?
My service called managers, relationships post sales
Service Cloud is a MUST HAVE
What do you like best about the product?
Omni-Channel, Knowledge, WebtoCase, Assignment Rules, and overall case management.
What do you dislike about the product?
Nothing! Salesforce is constantly improving!
What problems is the product solving and how is that benefiting you?
Patient Relations
unique solutions for unique industries
What do you like best about the product?
Service cloud offers solutions not found in other Salesforce instances that allow us to respond faster and more effectively with client concerns.
What do you dislike about the product?
I would be hard pressed to find issue with service cloud
What problems is the product solving and how is that benefiting you?
The knowledge base specifically transformed how our agents "fish for themselves" which improves response times and response accuracy even when on the phone.
This has been super helpful for our company!
What do you like best about the product?
How easy it is to cater to your specific needs
What do you dislike about the product?
No real complaints so far our experience has been good.
What problems is the product solving and how is that benefiting you?
This is going to solve our current process and we will have ticketing.
Service Cloud for Success!
What do you like best about the product?
I love how it creates a central place for customer cases and CS data
What do you dislike about the product?
I have no dislikes about the platform, its great!
What problems is the product solving and how is that benefiting you?
Central location for all customer data and case data
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