Agentforce Service
Salesforce, Inc.External reviews
7,127 reviews
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Service cloud helps us a lot with case management
What do you like best about the product?
I like that the platform allows you to do complex integrations and customizations
What do you dislike about the product?
I would say if your use case is very simple then you may not be able to utilize the full capabilities of SC
What problems is the product solving and how is that benefiting you?
Helps us with case management and resolution
Great for the team
What do you like best about the product?
It is used easy to use and super informative for our ag
What do you dislike about the product?
Sometimes what you can do in lightning is limited than what you can do in class
What problems is the product solving and how is that benefiting you?
The case management grade and the knowledge are really helps the team to manage the cases in one stop
Really helpfull
What do you like best about the product?
With the service cloud my clients can use important information about their Clients in a case to mantain a health relationship with them
What do you dislike about the product?
I wish that i can integrate the mailbox with the marketing cloud to use responses in cases
What problems is the product solving and how is that benefiting you?
Use information about my clients in cases
Best Case Management
What do you like best about the product?
The ability to communicate through multiple channels with customers, while keeping all data in one place can't be beat.
What do you dislike about the product?
I can't think of any, possible more prioritization of Service Cloud Idea Points.
What problems is the product solving and how is that benefiting you?
It keeps all data in one place. Knowing which issues occur the most help identify which knowledge base articles to create.
Incorporating the business
What do you like best about the product?
Customer Service may speak with customers more than sales but providing visibility of the customer to both sales and service allows better customer experience.
What do you dislike about the product?
Releases of new functionality after sales, not a big deal.
What problems is the product solving and how is that benefiting you?
Bringing standards across customer service
Customer service and revenue center
What do you like best about the product?
Omnichannel CRM service agent support great
What do you dislike about the product?
Cost of implementing dipends on partners
What problems is the product solving and how is that benefiting you?
Knowledge of the processes and customer target
Customer
What do you like best about the product?
Easy to use and effective for helping customers.
What do you dislike about the product?
There is no issues but sometimes speed can be improved.
What problems is the product solving and how is that benefiting you?
It is helping solve an issue with customer questions that isn't easy to answer.
Great platform for service team
What do you like best about the product?
Very easy to use out of th box and further customize
What do you dislike about the product?
look forward to new features coming out.
What problems is the product solving and how is that benefiting you?
It provides an easy to use and powerful platform for customer service team and easy to customize to tailor to our process
Service Cloud for Insurance
What do you like best about the product?
It allows us full end to end visibility into the sales and service cycle together
What do you dislike about the product?
Not applicable at this time thank you. 😊
What problems is the product solving and how is that benefiting you?
Customer service
Cases are transparent for all
What do you like best about the product?
Cases are amazing and help many types of users stay connected
What do you dislike about the product?
That cases require permissions. Need easy way for record types to know when to assign
What problems is the product solving and how is that benefiting you?
We are solving e-mail to case and want to start using entitlements
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