Agentforce Service
Salesforce, Inc.External reviews
7,127 reviews
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Excellent
What do you like best about the product?
User Interface
No Code Solutions
AI Powered
No Code Solutions
AI Powered
What do you dislike about the product?
Price is expensive per user for small and medium businesses who want to grow into the platform
What problems is the product solving and how is that benefiting you?
Manage cases and knowledge
Enables teams to increase productivity
What do you like best about the product?
Increases productivity. Easy to setup. Great customer experience support at Salesforce
What do you dislike about the product?
I have not found anything I dislike thus far.
What problems is the product solving and how is that benefiting you?
It's currently helping the teams manage their incoming request at a higher pace.
Very user friendly
What do you like best about the product?
Organize the data based and reports and dashboards
What do you dislike about the product?
Nothing I enjoy all the features and services available in service cloud
What problems is the product solving and how is that benefiting you?
We are able to post chatter feed and acknowledge the issue asap
One Stop
What do you like best about the product?
The most significant benefit of Service Cloud is its ability to enhance customer support by streamlining case management, automating workflows, and providing omnichannel support, which ensures a seamless experience across multiple platforms.
What do you dislike about the product?
Need to depend on external apps for Queue management
What problems is the product solving and how is that benefiting you?
Quick turnaround for every business need.
Great experience so far!
What do you like best about the product?
It's a great way to help our experts talk to our customers. I love how it's continuing to evolve.
What do you dislike about the product?
Not much I can think of right now that I dislike about it.
What problems is the product solving and how is that benefiting you?
A centralized repo for our communication
Best software ever
What do you like best about the product?
It helps our experts assist our customers.
What do you dislike about the product?
The software is great but depending on the scope of change it can be difficult via git.
What problems is the product solving and how is that benefiting you?
Customer issues
Great Experience
What do you like best about the product?
Lots of new options to learn about, and many great experiences
What do you dislike about the product?
Very peoply, be prepared to be early for everything
What problems is the product solving and how is that benefiting you?
Still learning
Service cloud handles all leaps cs and cc
What do you like best about the product?
Integration with jira and ability to mine for example data
What do you dislike about the product?
We have issues where case loops are created
What problems is the product solving and how is that benefiting you?
Tracking and solving customer issues with multiple software systems
An excellent offering from an excellent platform
What do you like best about the product?
The amount of automation we are able to accomplish with flows and omnichannel
What do you dislike about the product?
There is a pretty noticeable learning curve for agents which increases reliability on agents for day to day operations.
What problems is the product solving and how is that benefiting you?
The efficiency of having tickets and calls router to agents where we were previously manually assigning work to agents
Service cloud success
What do you like best about the product?
We handle 100% of customer support and accounting support through service cloud. Without case management and routings, we wouldn't be able to support our 25K+ customers.
What do you dislike about the product?
Case routing could be improved somewhat.
What problems is the product solving and how is that benefiting you?
Handles all customer support and accounting questions. Keeps everything in 1 place.
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