Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Greatly improved customer service
What do you like best about the product?
Creating simplified connections with our customers to bring them quick resolutions. We have able to cut down the wait period to help our customers.
What do you dislike about the product?
We haven't been able to successfully integrate our service cloud with marketing cloud
What problems is the product solving and how is that benefiting you?
Tracking customer complaints and being able to store that information.
Service Cloud is a very efficient tool for issue resolution
What do you like best about the product?
Speed to setup new channels for issue resolution or Case Creation. The ability to quickly configure new service channels without tons of custom development.
What do you dislike about the product?
Specific limits around Web / email to Case but Salesforce has worked with us on some of this.
What problems is the product solving and how is that benefiting you?
Quick centric place for complaints to be centered. It also powers an integrated Call center we use for recommending additional services deemed necessary for patients
Service cloud is our source of truth!
What do you like best about the product?
Service cloud is our one stop shop to sort all of our account information and customer service. It has everything we need to ensure the happiness of our customers and be very efficient in our services.
What do you dislike about the product?
It's almost too customizable and I wish there was more structure to the product
What problems is the product solving and how is that benefiting you?
It solves the problem of tracking services from start to finish. It creates a singular place that everyone along the way can go and see what is going on with a particular service. It benefits me by being extremely efficient and creating shared knowledge.
Powering our services to citizens
What do you like best about the product?
Service Cloud allows us to understand our citizens needs and behaviors in a streamlined and efficient manner so we can best serve them.
What do you dislike about the product?
It is easy to overly customize and can be complicated to unfit.
What problems is the product solving and how is that benefiting you?
Understanding and creating a 360 view of citizens
Everyone in the Same Playground!
What do you like best about the product?
I love the ability to easily collaborate with other departments, resolve customer issues quickly and work in real time with Service Cloud!
What do you dislike about the product?
While not many, the slow adoption by other departments can be a potential problem.
What problems is the product solving and how is that benefiting you?
Collaboration with other departments.
We are new and yet to implement
What do you like best about the product?
Engagement productivity improvement on customer service
What do you dislike about the product?
More ai to be in corporated to ease the knowledge base
What problems is the product solving and how is that benefiting you?
Customer service customer care
Great option for your Service team
What do you like best about the product?
Finally having a consolidated view of all the cases that are coming in. We were working out of multiple inboxes before as well as getting emails directly to a reps account. This has solved that which has made workload management and tracking much easier.
What do you dislike about the product?
Emailing functionality is still lacking compared to Outlook.
What problems is the product solving and how is that benefiting you?
Like I said before, having a consolidated view of all the cases that are coming in. We were working out of multiple inboxes before as well as getting emails directly to a reps account. This has solved that which has made workload management and tracking much easier.
Support customers where they are
What do you like best about the product?
Unlike other support solutions, service cloud is built into and connected with other Salesforce technologies like sales, marketing, and commerce.
What do you dislike about the product?
Sometimes, additional licenses/SKUs are needed to achieve desired functionality.
What problems is the product solving and how is that benefiting you?
Case management overlayed with other aspects (sales, marketing) of the customer is very useful. It allows better, data-informed connections with customers.
Great experience used to be in touch with cuatomers
What do you like best about the product?
We can use the platform to engage customer to our product
What do you dislike about the product?
Some time the complexity of flows, at least for us
What problems is the product solving and how is that benefiting you?
We want to give the better service to our cuatomers so service cloud is the solution that help us to achieve that objective
Excelent
What do you like best about the product?
The functiobality and the process its excelent for our agents
What do you dislike about the product?
License price si more or less i recomend to
What problems is the product solving and how is that benefiting you?
Is our system for contact center so It help us to manage all our service side
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