Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Success Connecting Social Outreach To Customer Servic
What do you like best about the product?
We like how it integrates with our social management tools to directly connect service requests captured on social channels to our service team
What do you dislike about the product?
No notes, it is excellent! Keep up the great work
What problems is the product solving and how is that benefiting you?
Service management as a whole, including capturing service requests from social channels
Awesome !
What do you like best about the product?
I love how easy it is to boost revenue and drives efficiency!
What do you dislike about the product?
Some solutions aren't the best on the market -yet
What problems is the product solving and how is that benefiting you?
deliver personalised and timely support, leading to improved customer satisfaction and loyalty
Consistent voice for our customer
What do you like best about the product?
Managing chats and case. Help to streamline and reduce time to service our customers
What do you dislike about the product?
Not educated on all features to maximize support
What problems is the product solving and how is that benefiting you?
Everything CX!
Great tool - easy to use and understands. Multiple benefits on all levels.
What do you like best about the product?
Quick upside of service cloud is one for the customer service reps - easy to use, easy to navigate.
From an admin or manager end, service cloud allows the ability to pull multiple reports, create dashboard, view KPIs
From an admin or manager end, service cloud allows the ability to pull multiple reports, create dashboard, view KPIs
What do you dislike about the product?
Not dislike more of a disadvantage if you don't have some of the other clouds to pull all info/data into service cloud
What problems is the product solving and how is that benefiting you?
We will own our instance of service cloud that will allow us to enhance and improve the customer experience.
Service Cloud
What do you like best about the product?
I enjoyed the presentation on 3 tips on how to leverage AI insights for customer success. It was very brief and the demo was very easy to follow along and understand. Very insightful!
What do you dislike about the product?
I dislike how my company doesn't have all the features available to use!
What problems is the product solving and how is that benefiting you?
BOT and agent reporting
Business analyst
What do you like best about the product?
How functional it is to assist with different work streams for customer resolution
What do you dislike about the product?
Multi categorization typing in cases is not available without a new object
What problems is the product solving and how is that benefiting you?
Streamlined case lifecycle processes and better reporting on metrics related to case management
I think it’s really good.
What do you like best about the product?
I love the case management and escalation
What do you dislike about the product?
I am not familiar with the entire platform yet
What problems is the product solving and how is that benefiting you?
It's helpful for our siloed processes
Product owner
What do you like best about the product?
By using all clouds together to get a 460 view of our customer it allows us to be able to give them what they want, when they want it.
What do you dislike about the product?
We are in the process of transforming from a home grown system to service cloud and its difficult and time consuming to rebuild within service cloud. This isn't necessarily a service cloud issue.
What problems is the product solving and how is that benefiting you?
Giving our customers an Omni channel to xowrience
Very effective
What do you like best about the product?
The collaboration and automation of notifications across teams.
What do you dislike about the product?
The cost of licensing is high due to the absence of role-based licenses. An end user needs the same license as an admin when using the case object.
What problems is the product solving and how is that benefiting you?
We are using Service Cloud for the foundation of our CRM. We have recently integrated Marketing Cloud as well.
Amazing product
What do you like best about the product?
We love how easy it is to connect with clients on cases and how fast we can run reports about open issues
What do you dislike about the product?
It'd be great if we could do more with AI
What problems is the product solving and how is that benefiting you?
We manage all of our support through Service Cloud
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