Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce Sercice cloud🫂
What do you like best about the product?
Easy to connect the customer with the help of live agent, omni channel and other such features this helps agent to quickly resond to the customer, can offer customers personalised support to the customers across the multiple channels.
What do you dislike about the product?
I personally found that i dislike the cost of the service cloud
What problems is the product solving and how is that benefiting you?
Service cloud is a robust case management allows you to track and manage the customers and it ensurs no customer issues are pending and solved as required in time,
Salesforce is a cloud-based CRM software which help most of the companies to gather information.
What do you like best about the product?
The best thing about using saleforce is that I can find each and every information of my propspects or clients within a single dashbord which ease my work on a daily basis it also intergrate easily with other 3rd party application.
What do you dislike about the product?
As per me One downside which I felt in my day to day work is about the CRM module which I use mostly in a day, My concern when I try to put more information its takes time to load a particular tab and I think It can be fixed.
What problems is the product solving and how is that benefiting you?
Things which are really helping me which salesforce is solving is that the user interface which is now making my day-to-day work quite easy as I can get acces to each and every information about my clients or prospects and also I can reachout to certains contacts from the saleforce itself without any trouble.
The best service cloud in the market is Salesforce.
What do you like best about the product?
The best about Salesforce cloud could be, it is very user friendly. The person who is using it can easily understand what it is and how to make most of it. The CRM is very beneficial to store data of all the customers and what's happening with them, so the person who might work on a particular account for prospecting can make some note about it and follow-up at the particular date mentioned.There are lot more modules in it so that we dont need any other technology to rely on, other than salesforce. The implementation and integration of the cloud is easy on the system and had better customer service team to support us while hanging around any issues in salesforce.
What do you dislike about the product?
Comparatively the price for the services they offer along are quite high rather than the other clouds services that are available in the market.
What problems is the product solving and how is that benefiting you?
I personally benefit as we solve the customers issues while having the information handy about the client and the issues he was facing
Easy to integrate and use
What do you like best about the product?
Ease to use the product
the customer support is also very good
Ease to implementation
the customer support is also very good
Ease to implementation
What do you dislike about the product?
there are not many features that need to be improved on that
Frequency of use is also a bit slow
Integration with other applications will be bit slow
Frequency of use is also a bit slow
Integration with other applications will be bit slow
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud helps businesses deliver exceptional customer service experiences, leading to higher customer satisfaction, loyalty, and retention, ultimately driving business growth and success.
Best and feature rich platform
What do you like best about the product?
It provides the best and comprehensive platform with some features such as case management, call center management, self-service portals, and social media integration, making it a one-stop-shop for customer service needs.
What do you dislike about the product?
Beta testing is where improvements are needed and also copado tools needs little improvement which will make merging feature branches more smooth.
What problems is the product solving and how is that benefiting you?
It helps in tracking and managing customer cases. This helps ensure that no customer issue falls through the cracks.
Closing deals faster with great automation!
What do you like best about the product?
The customer service incident management tool is great at resolving disruptions with quick response time and lower costs. No need to purchase hardware. No time wasted setting up the core stack.
What do you dislike about the product?
Can be a little expensive for small businesses or startups. Companies might also need to invest in training and support to get the most out of this.
What problems is the product solving and how is that benefiting you?
It provides great insights into customer patterns so we can make it more personalized. More effective marketing, more effective campaigns. Unifies all teams internally. That's what we needed, that's what we got! Thanks!
Process QA
What do you like best about the product?
I love how everything is so easy and accessible so easily
What do you dislike about the product?
The classic version is still lacking a lot of features
What problems is the product solving and how is that benefiting you?
Help keep a track of what is going on and the historic data is also there which gives the view of the trend
Service Cloud
What do you like best about the product?
Case Management and knowledge management
What do you dislike about the product?
Lot of configuration is required even for implementing small functionality
What problems is the product solving and how is that benefiting you?
Its best in class solution for all the customer needs.Under one roof you will find 360 degree view of yiur customer service
Service cloud is elevating our colleague servicing
What do you like best about the product?
Service cloud is helping us bring together a first class colleague experience for our colleagues and customers. We can remove all the 10+ systems they use to just 1
What do you dislike about the product?
Some instances there are multiple ways to implement things eg comments. No full integration with Teams.
What problems is the product solving and how is that benefiting you?
Service cloud is helping to improve our customer handling by reducing our AHT for transactional servicing and thus focusing on the more complicated phone calls. This helps provide the best possible customer experience.
Review on Salesforce Service Cloud
What do you like best about the product?
The best thing in the Service Cloud are
Case Management: The Case management is awesome in Service CRM.
Automated Case Routing: You can route the case to the respective agents seamlessly.
Knowledge Base Integration: The KB articles access is seam less and the user can save time for the search.
Case Management: The Case management is awesome in Service CRM.
Automated Case Routing: You can route the case to the respective agents seamlessly.
Knowledge Base Integration: The KB articles access is seam less and the user can save time for the search.
What do you dislike about the product?
Complexity for Small Teams:
Service Cloud has lots of useful features, but for smaller teams or companies with simpler customer service needs, it might be too complicated to use. Managing all the advanced options could be more trouble than it's worth.
Cost for Unused Features: Service Cloud can be expensive, especially if you're paying for features that your team doesn't utilize fully. Inefficient use of resources can lead to wasted budget allocations.
Service Cloud has lots of useful features, but for smaller teams or companies with simpler customer service needs, it might be too complicated to use. Managing all the advanced options could be more trouble than it's worth.
Cost for Unused Features: Service Cloud can be expensive, especially if you're paying for features that your team doesn't utilize fully. Inefficient use of resources can lead to wasted budget allocations.
What problems is the product solving and how is that benefiting you?
Case Management: The Case management is awesome in Service CRM.
Automated Case Routing: You can route the case to the respective agents seamlessly.
Knowledge Base Integration: The KB articles access is seam less and the user can save time for the search.
Improving Agent Productivity: The admin and the manager can track each and every task of thr agent and guide them for the solution.
Automated Case Routing: You can route the case to the respective agents seamlessly.
Knowledge Base Integration: The KB articles access is seam less and the user can save time for the search.
Improving Agent Productivity: The admin and the manager can track each and every task of thr agent and guide them for the solution.
showing 1,631 - 1,640