Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
Service cloud has been great for our organization and we continue to expand it.
What do you like best about the product?
Knowledge base and our ability to quickly help resolve our users issues. We can collaborate with other departments and track the progress.
What do you dislike about the product?
Some of the manual input that we have required.
What problems is the product solving and how is that benefiting you?
The ability to quickly resolve client issues and collaborate easily.
The right tool for the job!
What do you like best about the product?
Service Cloud allows you to use exactly the functions your organization needs without fluff.
What do you dislike about the product?
Setup of features can be tricky and/or require an SI partner to enable.
What problems is the product solving and how is that benefiting you?
Tracking requests, escalating cases, reporting on CSar
Service Cloud helps track customer issues
What do you like best about the product?
Case management helps track customer issues and allows us to report on those calls and chats.
What do you dislike about the product?
It would be helpful if knowledge article creation and organization was easier.
What problems is the product solving and how is that benefiting you?
Tracking customer issues that come into our service center.
Salesforce Service Cloud is very helps to automate the Cases
What do you like best about the product?
"Assigning cases is crucial in directing them to the right person."
What do you dislike about the product?
"Everything is currently good and I'm looking for a reliable automation solution to help with customer service and support cases."olution to help with customer service and support cases."solution to help with customer service and support cases."
What problems is the product solving and how is that benefiting you?
helping to find the right team for assigning the cases and fastest resolve.
Life Made Easier
What do you like best about the product?
Salesforce has helped me and my peers to allocate tasks designated to other counterparts across the Globe without much of hassle. It is very quick, easy and convenient to use.
What do you dislike about the product?
Loading time could be better but otherwise no issues.
What problems is the product solving and how is that benefiting you?
Seamlessly connecting teams across the Globe on a platform with all the tools custom made specific to companies and quite easy to assign delegate stuff when required
Real time experience in IT project
What do you like best about the product?
When the Company is serviced People Can Raise their concerns in plenty of ways and it can be Chennalize.
Number of Features:- it is Easy to use.
Customer Support Feature is Quite Impressive
Integration is very Easy my Frequency of use is Daily
Implementation is Quite Simple
Number of Features:- it is Easy to use.
Customer Support Feature is Quite Impressive
Integration is very Easy my Frequency of use is Daily
Implementation is Quite Simple
What do you dislike about the product?
Nothing in the beginning I feel The UI is a Little Complex.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud Connecting multiple Chennals analysing Problems and Then Chennailze the case to the Correct team and Person.
All in one center for customer 360 and customer service
What do you like best about the product?
The ability to get one view on someone when they reach out
What do you dislike about the product?
Complicated to get set up. but once it is, its good to go.
What problems is the product solving and how is that benefiting you?
Ability to track issues as they come in
Brilliant tool for customer relationship management.
What do you like best about the product?
It provides a bucket of all the tickets being raised by the customers, allowes for various statuses of the ticket
What do you dislike about the product?
It does not provide notification for changes in status of tickets.
What problems is the product solving and how is that benefiting you?
It allows to customer management, providing feedbacks and helps in conversational support.
It is so useful
What do you like best about the product?
This service cloud is very useful to automate the process for services like live agents and case routing escalation rules and so on
What do you dislike about the product?
As of now no drawbacks from side I am using live chart and skill based routing all are good for me
What problems is the product solving and how is that benefiting you?
Case management problems with high rating issues were easily resolved with the help of case management and live chat agent
One stop solution for service for all needs for business
What do you like best about the product?
Salesforce service cloud has a one of the best product we have in the market
What do you dislike about the product?
Case creation via community or web can be improved
What problems is the product solving and how is that benefiting you?
It solves as a self service portal and case management
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