Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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External reviews are not included in the AWS star rating for the product.
I used the service cloud and configure it for my clients.
What do you like best about the product?
Managing the case, using automation , email supports, using eienstein for give quick support.
Managing the user by different category , terriorty , language, experience and implement solution and provide support
Managing the user by different category , terriorty , language, experience and implement solution and provide support
What do you dislike about the product?
As per the requirment I not find any point for dislike the service cloud functionality.
What problems is the product solving and how is that benefiting you?
So managing complains and providing best soltion is always a tuff chalenge. Mainatining customer relationship give support in shorter time without degrading service qualities.After using service cloud feature these issue resolved.
I have worked in Salesforce for generating or renewal of new bills it's very easy to communicate
What do you like best about the product?
Their uniqueness. The trust the develop between customer and client.
What do you dislike about the product?
Nothing to dislike.everything here is planned and executed as they want.
What problems is the product solving and how is that benefiting you?
Its solving and building trust between us and customer and we are benefitted with saving time.
Honest Review on Salesforce Service cloud!!
What do you like best about the product?
Salesforce service cloud is one best tech support in the market.Sales
What do you dislike about the product?
Setup is sometimes complex for new users so proper documentation is required to work upon all the features.
What problems is the product solving and how is that benefiting you?
Salesforce service cloud provides features to track customers data which can be used for tracking and managing complex data. We can customize user data according to our needs.
Salesforce Administrator & Process Manager
What do you like best about the product?
Provides an all-inclusive soultion to managing overhead processes
What do you dislike about the product?
The cost is a little high and it is not fully customizable.
What problems is the product solving and how is that benefiting you?
Provides an out-of-box solution that is easily maintainable.
Sales Experience
What do you like best about the product?
I recently had a tremendously positive experience with Salesforce Service Cloud. I was impressed by its user-friendly interface and intuitive features. The platform allowed me to efficiently manage customer inquiries and track their progress in real-time. The automated workflows streamlined my team's processes, resulting in improved productivity and faster response times. Overall, Salesforce Service Cloud has transformed our customer service operations, delivering exceptional experiences to our clients.
What do you dislike about the product?
Another area for improvement is the knowledge base functionality, which could benefit from better search functionality and more seamless integration with other systems
What problems is the product solving and how is that benefiting you?
Contact center
Salesforce Service Cloud (CRM) is best to use for Customer Support
What do you like best about the product?
The layout of the Salesforce service cloud app is simple and straightforward. There was no need to transect. It's very User friendly.
Customer Support is good, fast response we get and It's Integration very smooth, lot's of Integration article available on google.
Customer Support is good, fast response we get and It's Integration very smooth, lot's of Integration article available on google.
What do you dislike about the product?
Salesforce service cloud costs is too high, Normal company can't affort it
What problems is the product solving and how is that benefiting you?
Since when I'm using I feel it's better from other tools. it helps our team to manage work load by routing and scaling processes.
Modern CRM product
What do you like best about the product?
Good experience across devices and platforms
What do you dislike about the product?
No good developer friendly tools . Using third party addon
What problems is the product solving and how is that benefiting you?
Activity and task management solutions
Excellent one stop solution for all the Sales and Marketing. We’d
What do you like best about the product?
User interface , lightning features , new features for every 3 months .
What do you dislike about the product?
No proper tools for developers for identifying or performing a code compare or code search
What problems is the product solving and how is that benefiting you?
Quick connect with field sales team , custom solutions quick to build for complex business needs
Scalable support for our customers
What do you like best about the product?
My favorite thing on Service Cloud changes based on the day. Today I am loving the ability to add our new specialized CS team in a few clicks! Overall I love how Service Cloud made all seven of our departments on Salesforce a little happier. Often tech implementations can feel like a series of compromises - not true with Service Cloud!
What do you dislike about the product?
I literally can't think of anything I dislike.
What problems is the product solving and how is that benefiting you?
We use Service Cloud to connect with our customers, and also do our internal support.
Excellent presentations. Clear UI
What do you like best about the product?
The ease of use along with the new ai enhancements coming down the pipeline.
What do you dislike about the product?
There wasn't much I didn't like about salesforce service cloud. It would be nice to see some more emphasis on it with ai.
What problems is the product solving and how is that benefiting you?
Case management is a huge problem our organization faces and service cloud helps consolidate all of our important case details.
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