Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Service rocks
What do you like best about the product?
Connection to the rest of my customers data
What do you dislike about the product?
There is nothing that I can think of right now
What problems is the product solving and how is that benefiting you?
Capturing product and service complaints
Happy service customer
What do you like best about the product?
Scales with business..easy until confirmation
What do you dislike about the product?
Omni channel management hard to configure
What problems is the product solving and how is that benefiting you?
Case management and determine what's trending
Service cloud
What do you like best about the product?
Great product that helps our support team solve complex cases
What do you dislike about the product?
Need to bring more knowledge into the platform due to how my company authors documentation.
What problems is the product solving and how is that benefiting you?
Solving cases for my customers
It can change the agent experience and job
What do you like best about the product?
It's a one stop place for the agent. It can help productivity and efficiency.
What do you dislike about the product?
It could be more intuitive and easy for self learning.
What problems is the product solving and how is that benefiting you?
It will help us standardize our call centersa
Pretty great software
What do you like best about the product?
Ease of use is the best. Changing from one software to another is seamless
What do you dislike about the product?
Ai is very different from other industries
What problems is the product solving and how is that benefiting you?
Interface and improvement with generating customer dashboard and insights
Multi channel service all in one agent console
What do you like best about the product?
I love the ability for customer service agents to have a plethora of customer information and history in the same system that they work cases in. The ability to modify views and create workflows is a huge efficiency for our team. My favorite feature is giving agents the ability to work multiple channels without having to leave their primary view in Salesforce.
What do you dislike about the product?
Right now I am getting frustrated when looking at new features then finding late in the process that they are only available with an additional cost.
What problems is the product solving and how is that benefiting you?
Having one system for our agents to get the majority of the info they need to resolve cases is great. Visibility to contacts and related records improves time to work cases and being able to funnel all work streams into Omni-channel simplifies the assignment process for agents.
Lead product manager and Implementation lead
What do you like best about the product?
Easy to integrate .
1 view for customer
Einstein GPT for service.
Case sentiments
1 view for customer
Einstein GPT for service.
Case sentiments
What do you dislike about the product?
Nothing so far. May be in future provide more OOTB AI capabilities
What problems is the product solving and how is that benefiting you?
Account executives can get immediate insights of Customers cases
The demo was informative and gave me great ideas of what ai can do for us in the service space.
What do you like best about the product?
It's easy to use and works well off of Salesforce data model.
What do you dislike about the product?
It can be overwhelming to learn the capabilities at first.
What problems is the product solving and how is that benefiting you?
We use service cloud to ingest all customer cases from all of our digital presences.
Amazing product
What do you like best about the product?
Ease of use when configuring the system.
What do you dislike about the product?
Interface sometimes has performance issues
What problems is the product solving and how is that benefiting you?
Connecting with our customers in real time
Salesforce Admin
What do you like best about the product?
The best tool we used. Very customazible
What do you dislike about the product?
I cannot remember anything not good about Service Cloud
What problems is the product solving and how is that benefiting you?
Service cloud helps is better connect with customers
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