Agentforce Service
Salesforce, Inc.External reviews
7,003 reviews
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Too honest review about sales force
What do you like best about the product?
Its helpful we can easy of use , with the drag and drop we can create things, number of features, customer support is there.
What do you dislike about the product?
Time consuming and sometimes process is bit slow.
What problems is the product solving and how is that benefiting you?
the cost, which can be prohibitive for businesses or those on a tight budget but helpful for those dont have bufget issues.
The goto CRM tool
What do you like best about the product?
Easy to use tool for your day to day customer service needs
What do you dislike about the product?
Through time, there are lot of limitations that are popping up. Mostly in analytics space.
What problems is the product solving and how is that benefiting you?
Its the go to tool for all of our CRM needs
Happy Customer
What do you like best about the product?
Work-life balance, Good package, Honestly speaking, Dynamic HR's, friendly environment, best place to learn new things.
What do you dislike about the product?
Not giving chance to getting into company.
What problems is the product solving and how is that benefiting you?
It gives the customer support related to the admin CRM and many more. allows your team to track and manage customer cases.
Service Transformation with Service Cloud
What do you like best about the product?
That it is the leading AI- infused customer service platform that Salesforce continually invests in with ongoing innovation. Easy to implement if keep code low -none. Scales to the enterprise.
What do you dislike about the product?
Traversing cross platform for cases/ CRM, WFM, CTI but SF is addeessing this.
What problems is the product solving and how is that benefiting you?
Cost to serve via self service and deflection mechanisms. Increased oersjanalozationt
AI and Service Cloud
What do you like best about the product?
I love working with Cases. Building automation around cases and queues was a big part of my learning experience at my first company.
What do you dislike about the product?
Sometimes service cloud can be hard to maneuver if there are lots of queues. Selecting the appropriate entry order becomes exponentially more important and can lead to lots of issues if we're careless. I wonder if AI can offer suggestions on where to put the new queue in the order?
What problems is the product solving and how is that benefiting you?
Allows us to build a relationship with the customer and solve their problems
Centralized knowledge and history providing a streamlined solution flow.
What do you like best about the product?
Central case resolution and opportunity generation. Customizable and user friendly.
What do you dislike about the product?
N/a. The customer buyin sometimes takes time.
What problems is the product solving and how is that benefiting you?
It is our ticketing system of record, opportunity tracking, and lead generation/fulfillment system. It also maintains our contacts and users for our customers.
Service Cloud is amazing
What do you like best about the product?
It's consistently ready to go with no issues and 99% uptime.
What do you dislike about the product?
There is nothing about service cloud that I don't like.
What problems is the product solving and how is that benefiting you?
It's the one place for all our customer interactions.
honest review about salesforce service cloud
What do you like best about the product?
easy to navigate, user friendly, and a strong database for all of our service information, easy to implement,provide good help support we can customize according to our needs by drag and drop and by writing our own code.
What do you dislike about the product?
People may switch to an alternative CRM such as HubSpot, Zoho, or Pipedrive, which are more affordable and may have a better user interface.
What problems is the product solving and how is that benefiting you?
allows your team to track and manage customer cases. This helps ensure that no customer issue falls through the cracks. Your team can easily assign cases to specific agents, set priority levels, and track case resolution progress
It is vast and helps to explore new technologies
What do you like best about the product?
Marketing automation, journey builder and content creation
What do you dislike about the product?
We can directly use the tokens instead of using ampscipt
What problems is the product solving and how is that benefiting you?
As we using it for scheduling there is no need to wait or to be conscious for campaign launch
Excellent Service Cloud Management Tool
What do you like best about the product?
Ease of Use
Powerful Open API
Quick to Adapt
Powerful Open API
Quick to Adapt
What do you dislike about the product?
I have been a fan of this product nothing there to dislike
What problems is the product solving and how is that benefiting you?
Salesforce has helped us implement better customer service console with Salesforce service cloud, it helps agent to find information in one place
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